Family Video

★★★☆☆
  • 27710 Little Mack Ave

    Saint Clair Shores, MI 48081

    Map & Directions
  • 586-773-7224

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Daily, 10am - midnight

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Family Video

29949 Utica Rd Roseville, CA

2.5 4
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HelloMy name is Steve I was at your Little Mack and 11 Mile Saint Clair Shores location around 3pm 12-06-2011. I could not believe how rude the store Manager Jon Q was. I was waiting in line with my wife for about 10 min along with several other customers that were growing impatient about the length of time Jon was taking with a customer that was late with her return. I simply asked him if anything could be done to speed things up as I had to pic my kids up from school, his responce was yes you can put back the movies you have in your hand and leave MY store. My wife was shocked and I was very embarrassed becouse I knew some of the other customers from my neighborhood.
I asked him if he was kidding and he said no I am not get out of My store. I was not loud or creating a disturbance. I have never been treated in such an unprofessional manner in all my life. I would think with all the competition from on line services and red box your staff would try to go the extra mile to please your customers. I have never had a bad bad experience in that location before .In my past visits to your store everyone was very kind,courteous and could not be more helpful. John said he was the store Manager, myself a Manager
I know employees will act as managment acts. I hope Jons example of how customers should be treated does not rub off on the rest of your employees. Thank you for taking the time to read my comments. Sincerely Stephen P.

1
★☆☆☆☆

HelloMy name is Steve I was at your Little Mack and 11 Mile Saint Clair Shores location around 3pm 12-06-2011. I could not believe how rude the store Manager Jon Q was. I was waiting in line with my wife for about 10 min along with several other customers that were growing impatient about the length of time Jon was taking with a customer that was late with her return. I simply asked him if anything could be done to speed things up as I had to pic my kids up from school, his responce was yes you can put back the movies you have in your hand and leave MY store. My wife was shocked and I was very embarrassed becouse I knew some of the other customers from my neighborhood.
I asked him if he was kidding and he said no I am not get out of My store. I was not loud or creating a disturbance. I have never been treated in such an unprofessional manner in all my life. I would think with all the competition from on line services and red box your staff would try to go the extra mile to please your customers. I have never had a bad bad experience in that location before .In my past visits to your store everyone was very kind,courteous and could not be more helpful. John said he was the store Manager, myself a Manager
I know employees will act as managment acts. I hope Jons example of how customers should be treated does not rub off on the rest of your employees. Thank you for taking the time to read my comments. Sincerely Stephen P.

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Good selections. I like their prices. Employees are courteous and helpful. I stopped going to Blockbuster a long long time ago after getting tired of their 10AM video return trap they had set up to get us to pay late fee's.

4
★★★★☆

Good selections. I like their prices. Employees are courteous and helpful. I stopped going to Blockbuster a long long time ago after getting tired of their 10AM video return trap they had set up to get us to pay late fee's.

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I hate this Family Video and will never go to another Family Video as long as I live. The service is terrible and the employees are discourteous. I was there tonight and asked about a video which I was told wasn't in, one came in while I was there and the stupid girl that I just had a conversation about it with literally 2 minutes before, gave the video to somebody else. On top of the fact that I'll never go here again, I would suggest you not waste your time either, instead go someplace where they might actually appreciate your patronage!

1
★☆☆☆☆

I hate this Family Video and will never go to another Family Video as long as I live. The service is terrible and the employees are discourteous. I was there tonight and asked about a video which I was told wasn't in, one came in while I was there and the stupid girl that I just had a conversation about it with literally 2 minutes before, gave the video to somebody else. On top of the fact that I'll never go here again, I would suggest you not waste your time either, instead go someplace where they might actually appreciate your patronage!

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We love this Family Video store. Its kind of "out of the way" so there isn't a lot of traffic, and the lines inside aren't very long. Unlike other Family Videos around here, on a Friday or Saturday night, this one is actually a fairly quick moving line.
They are set up pretty much like all the rest, but this one sometimes has contests, movie quote type things or other ways to win yourself a free rental. The staff is always very friendly and are pretty knowledgable.
I used to work in video stores an am pretty picky. This is a good one. I especially like that the parking lot is always clean, and there seems to be ample parking, again, unlike some of the other video stores in this area. I do think that they could use a bigger variety of art type films.
They usually only get one or two of them, and they are difficult to get sometimes.

4
★★★★☆

We love this Family Video store. Its kind of "out of the way" so there isn't a lot of traffic, and the lines inside aren't very long. Unlike other Family Videos around here, on a Friday or Saturday night, this one is actually a fairly quick moving line.
They are set up pretty much like all the rest, but this one sometimes has contests, movie quote type things or other ways to win yourself a free rental. The staff is always very friendly and are pretty knowledgable.
I used to work in video stores an am pretty picky. This is a good one. I especially like that the parking lot is always clean, and there seems to be ample parking, again, unlike some of the other video stores in this area. I do think that they could use a bigger variety of art type films.
They usually only get one or two of them, and they are difficult to get sometimes.

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