Great Expressions Dental Centers

★★☆☆☆
  • 9134 Middlebelt Rd

    Livonia, MI 48150

    Map & Directions
  • 734-261-1920

About Great Expressions Dental Centers

Hours
Mon 9am-7pm ; Tue 8am-5pm ; Wed 8am-5pm ; Thu 8am-6pm ; Fri 8am-Noon
1.6667 6
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I don't know where to begin. The service that you get from the staff is not acceptable. It is not warm nor caring. No one even spoke when I walked in the door. My experience at Great Expressions is unforgivable. All I can say is that I will never return to another Great Expressions again. The service was horrible. I went for a filling that ended up turning into a root canal 2 weeks later. The dentist did not fill the hole properly, and she made my bite uneven.After the filling, days later,I was in pain (worse than labor pains) from the pain of the tooth that was filled. I talked to the staff by phone and they told me to just take some motrin. The motrin did not help so I asked to come in. Another dentist took me in and tried to fix the filling. She gave me antibiotics although she said there was no infection. SHe sent me home and said to wait three days. Three days later I called and let her know that the pain was only getting worse.The dentist scheduled me for a root canal a month later. I had to complain and nearly beg to get a referral to speed up the root canal. This took me calling for several days. Finally I was able to go to a specialist and get my root canal. That was two days ago. Now I need the crown and I can't get an appt for a month. I explained that the surgeon stated that I needed the filling right away and that even waiting 2 weeks was not a good idea. Great Exppressions said that waiting a month should be fine. That was the final straw.I now changed dental companies so that I can get the care that I need. Once I asked for corporate's number the receptionist informed me that they may have a part time dentist that may see me sooner. AT this point I just said no.
Also I have dual insurance and I was charged 97.00 for a filling out of pocket that had to be paid on the spot. When I was in the chair they had me sign a form that said I did not owe anything. Then when I got done, they said they made a mistake and I owed 97.00. Later I found out that I was overcharged. I am waiting for my money back. They charged both of my insurances and me. My insurance company informed me that Great Expressions should not have charged me since both of my insurances covered the procedure.The staff could not give me a detailed bill. They kept telling me that they had to wait to get the information processed.
I have now seen multiple claims on BBB regarding this company. From my experience, please be warned, this company is not who you want to take care of your dental needs.

1
★☆☆☆☆

I don't know where to begin. The service that you get from the staff is not acceptable. It is not warm nor caring. No one even spoke when I walked in the door. My experience at Great Expressions is unforgivable. All I can say is that I will never return to another Great Expressions again. The service was horrible. I went for a filling that ended up turning into a root canal 2 weeks later. The dentist did not fill the hole properly, and she made my bite uneven.After the filling, days later,I was in pain (worse than labor pains) from the pain of the tooth that was filled. I talked to the staff by phone and they told me to just take some motrin. The motrin did not help so I asked to come in. Another dentist took me in and tried to fix the filling. She gave me antibiotics although she said there was no infection. SHe sent me home and said to wait three days. Three days later I called and let her know that the pain was only getting worse.The dentist scheduled me for a root canal a month later. I had to complain and nearly beg to get a referral to speed up the root canal. This took me calling for several days. Finally I was able to go to a specialist and get my root canal. That was two days ago. Now I need the crown and I can't get an appt for a month. I explained that the surgeon stated that I needed the filling right away and that even waiting 2 weeks was not a good idea. Great Exppressions said that waiting a month should be fine. That was the final straw.I now changed dental companies so that I can get the care that I need. Once I asked for corporate's number the receptionist informed me that they may have a part time dentist that may see me sooner. AT this point I just said no.
Also I have dual insurance and I was charged 97.00 for a filling out of pocket that had to be paid on the spot. When I was in the chair they had me sign a form that said I did not owe anything. Then when I got done, they said they made a mistake and I owed 97.00. Later I found out that I was overcharged. I am waiting for my money back. They charged both of my insurances and me. My insurance company informed me that Great Expressions should not have charged me since both of my insurances covered the procedure.The staff could not give me a detailed bill. They kept telling me that they had to wait to get the information processed.
I have now seen multiple claims on BBB regarding this company. From my experience, please be warned, this company is not who you want to take care of your dental needs.

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It was a total rip off. Over charged me with telling me how much it would. Told me one price and charged me another. Don't go there!!

1
★☆☆☆☆

It was a total rip off. Over charged me with telling me how much it would. Told me one price and charged me another. Don't go there!!

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I have attended this office for a few years now and I am always pleased with the service that is provided there. I LOVE the dentist and hygienist. They both take lots of time to explain everything to me very thoroughly and I'm never disappointed in the care i recieve there. The young lady at the front desk is always pleasant and smiling and the assistants always make me feel very comfortable and welcome. The office manager is always out front greeting patients and she always makes it a point to say hello and just ask how my visit is going. She remembers my name and asks about my family. This is a very important quality in a dental office and i always leave with a very confident smile on my face! I have to say that hands down, this is a fantastic office i would reccomend to anyone!

5
★★★★★

I have attended this office for a few years now and I am always pleased with the service that is provided there. I LOVE the dentist and hygienist. They both take lots of time to explain everything to me very thoroughly and I'm never disappointed in the care i recieve there. The young lady at the front desk is always pleasant and smiling and the assistants always make me feel very comfortable and welcome. The office manager is always out front greeting patients and she always makes it a point to say hello and just ask how my visit is going. She remembers my name and asks about my family. This is a very important quality in a dental office and i always leave with a very confident smile on my face! I have to say that hands down, this is a fantastic office i would reccomend to anyone!

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I use to work for Great Expressions and don't recommend any one to work there or go there for treatment. The coorporation and their dentists (who stay with the company) are only there to make a profit. The patient care concept is non existant. The facility was also not very clean. DON't GO THERE!

1
★☆☆☆☆

I use to work for Great Expressions and don't recommend any one to work there or go there for treatment. The coorporation and their dentists (who stay with the company) are only there to make a profit. The patient care concept is non existant. The facility was also not very clean. DON't GO THERE!

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I had such a bad dental visit there that i will not go back there. My husband had a bad dental visit there too. I would not recommend this place to anyone.

1
★☆☆☆☆

I had such a bad dental visit there that i will not go back there. My husband had a bad dental visit there too. I would not recommend this place to anyone.

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I rate this dentist office the worst ever.!!!!!! I was told that my 8 year old son's mouth was to small to give floride treatment to and I found out their is a toothpaste the dentist could pescribe for that. I was told my son's mouth was to small for the dryer to fit to get a white filling instead of silver. (which I said I would pay the difference from insurance coverage). I know younger and smaller kids that have had that done. This dentist just wanted to pull teath instead of fixing. He talked my husband into a plate and three years later they still dont fit. This office is sharing a dentist with a different office. They arent their to do what is best just the cheapest way to make a quick buck very disapointing!!!!!

1
★☆☆☆☆

I rate this dentist office the worst ever.!!!!!! I was told that my 8 year old son's mouth was to small to give floride treatment to and I found out their is a toothpaste the dentist could pescribe for that. I was told my son's mouth was to small for the dryer to fit to get a white filling instead of silver. (which I said I would pay the difference from insurance coverage). I know younger and smaller kids that have had that done. This dentist just wanted to pull teath instead of fixing. He talked my husband into a plate and three years later they still dont fit. This office is sharing a dentist with a different office. They arent their to do what is best just the cheapest way to make a quick buck very disapointing!!!!!

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