Flooring Gallery

★★★☆☆
42.6071 -83.051
Map and Directions to Flooring Gallery

586-731-2700

42718 Mound Rd

Sterling Heights, MI

48314

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About Flooring Gallery

Categories
Hours
M-F 8am-5pm

Home & Garden

Home & Garden
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Reviews 1 - 3 of 3.
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we had a very difficult floor to work with.and were told by others the only place to go was flooring gallery . they were right. great honest service and excellent installation. randy was a true professional'we would recommend this place to anyone

5
★★★★★

we had a very difficult floor to work with.and were told by others the only place to go was flooring gallery . they were right. great honest service and excellent installation. randy was a true professional'we would recommend this place to anyone

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A year ago, I hired Flooring Gallery to install hardwood floors in my bedroom, hallway, family room and kitchen. The wood was too match throughout, of course. The sales person was very nice and accomodating and said they would do an excellent job and fix anything that was wrong.They first installed the bedroom floor and it was beautiful. They came back at a later date to install the rest and that is when the problems became apparent. First, the color was definitely different. It was much more "reddish" in these rooms than in the bedroom. Then, there is a "step down" from my kitchen into my family room. the did not properly cut the floor and install it on this step down. You can see the raw edge of the wood for approximately 10 feet along this area. They said the would be back to correct this and reinstall the metal bar in the living room that holds the carpet in place. They never returned. The fix on the raw edge problem could easily have been corrected with the simple addition of some toe molding. Also, the metal bar would have been an easy fix. Considering I had just spent thousands of dollars on flooring from them, I expected when I called with these problems they would apologize and tell me they would be out to correct them, immediately. Was I wrong!!! I called and the owner answered. He SCREAMED at me that they were not going to fix a thing and not to call back, again. I was speechless. He really sounded frightening and threatening. They have never fixed the problem, yet. DO NOT USE THIS COMPANY, they are friendly when selling you the service but threatening if you complain.

1
★☆☆☆☆

A year ago, I hired Flooring Gallery to install hardwood floors in my bedroom, hallway, family room and kitchen. The wood was too match throughout, of course. The sales person was very nice and accomodating and said they would do an excellent job and fix anything that was wrong.They first installed the bedroom floor and it was beautiful. They came back at a later date to install the rest and that is when the problems became apparent. First, the color was definitely different. It was much more "reddish" in these rooms than in the bedroom. Then, there is a "step down" from my kitchen into my family room. the did not properly cut the floor and install it on this step down. You can see the raw edge of the wood for approximately 10 feet along this area. They said the would be back to correct this and reinstall the metal bar in the living room that holds the carpet in place. They never returned. The fix on the raw edge problem could easily have been corrected with the simple addition of some toe molding. Also, the metal bar would have been an easy fix. Considering I had just spent thousands of dollars on flooring from them, I expected when I called with these problems they would apologize and tell me they would be out to correct them, immediately. Was I wrong!!! I called and the owner answered. He SCREAMED at me that they were not going to fix a thing and not to call back, again. I was speechless. He really sounded frightening and threatening. They have never fixed the problem, yet. DO NOT USE THIS COMPANY, they are friendly when selling you the service but threatening if you complain.

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We were pleasantly surprised by the excellent customer service we received from Flooring Gallery, which was referred to us. It is a small shop in a strip mall so we did not know what to expect. The customer service in the shop was excellent. We explained the difficult job we anticipated on our kitchen floor and the customer service representative assisted us with each step of the way. Matt installed our floor and he is a true professional. We had good follow-up from their customer service and would recommend them withou reservation.

5
★★★★★

We were pleasantly surprised by the excellent customer service we received from Flooring Gallery, which was referred to us. It is a small shop in a strip mall so we did not know what to expect. The customer service in the shop was excellent. We explained the difficult job we anticipated on our kitchen floor and the customer service representative assisted us with each step of the way. Matt installed our floor and he is a true professional. We had good follow-up from their customer service and would recommend them withou reservation.

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