Jewelry Factory

★★★★★
42.3677 -83.3994
Map and Directions to Jewelry Factory

734-525-3200

36175 Plymouth Rd

Livonia, MI

48150

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About Jewelry Factory

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Details
Hours
Monday 10:00 AM-6:00 PM Tuesday 10:00 AM-6:00 PM Wednesday 10:00 AM-6:00 PM Thursday 10:00 AM-8:00 PM Friday 10:00 AM-6:00 PM Saturday 10:00 AM-6:00 PM Sunday 12:00 PM-5:00 PM
5.3158 19
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Reviews 1 - 19 of 19.
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My husband, now my ex, purchased a diamond and setting from this store. He is a disabled marine on a fixed income. The salesperson showed him a diamond that was part of a set of earrings. The total purchase was just over $2300.00...that was 4 years ago. Since then the price of gold and diamonds has doubled. I took my ring to two independent licensed and NAJA member jewelers thinking I could at least get maybe $3000 out of the ring. I was astonished that the most they would give me is $700.00. I was absolutely dumbfounded so they both explained that the diamond was chipped when it was mounted and it is an enhanced diamond (meaning the flaws were filled with a glass like material) so it should never be cleaned with a machine or ultrasonic cleaner. Now none of this was explained to my husband, he is disabled, not stupid. So I recently visited the store and acted as a customer who need the receipt for the ring reprinted. I then explained my dilemma with the ring which after 4 years was probably only really worth about $500.00 when it was purchased. I was instructed that they never sell a chipped diamond or an enhanced diamond, but I have both. Trust me I would never be able to afford to switch the diamond. He instructed me to read the fine print on the back of the receipt because their advertised "appraise for double" is only good for 30 days. You have to pay for a independent appraisal from a list they supply, or the ring must be return in perfect condition, same as when it left the store. Well my ring is the same as when it left the store and they will not even just refund me the original purchase price. Both jewelers I went to said they have customers every week from this store and none of the jewelry is even close to the purchase price. And use their appraisers, well that's a scam in itself, like they are gonna say it appraises for less. And what fiancee do you know that is going to ask to have her ring appraised from her new fiancee in 30 days...none. I will be contacting my attorney, any news station that will listen and you will find me picketing in front of the store if it is not resolved with my next visit to the store. Sending ring to North Carolina to a gemologist that does this for a living and has been to court on several cases with several stores, including the Jewelry Factory. My suggestion, save yourself the aggravation of dealing with a company that does not stand behind their promises.

1
★☆☆☆☆

My husband, now my ex, purchased a diamond and setting from this store. He is a disabled marine on a fixed income. The salesperson showed him a diamond that was part of a set of earrings. The total purchase was just over $2300.00...that was 4 years ago. Since then the price of gold and diamonds has doubled. I took my ring to two independent licensed and NAJA member jewelers thinking I could at least get maybe $3000 out of the ring. I was astonished that the most they would give me is $700.00. I was absolutely dumbfounded so they both explained that the diamond was chipped when it was mounted and it is an enhanced diamond (meaning the flaws were filled with a glass like material) so it should never be cleaned with a machine or ultrasonic cleaner. Now none of this was explained to my husband, he is disabled, not stupid. So I recently visited the store and acted as a customer who need the receipt for the ring reprinted. I then explained my dilemma with the ring which after 4 years was probably only really worth about $500.00 when it was purchased. I was instructed that they never sell a chipped diamond or an enhanced diamond, but I have both. Trust me I would never be able to afford to switch the diamond. He instructed me to read the fine print on the back of the receipt because their advertised "appraise for double" is only good for 30 days. You have to pay for a independent appraisal from a list they supply, or the ring must be return in perfect condition, same as when it left the store. Well my ring is the same as when it left the store and they will not even just refund me the original purchase price. Both jewelers I went to said they have customers every week from this store and none of the jewelry is even close to the purchase price. And use their appraisers, well that's a scam in itself, like they are gonna say it appraises for less. And what fiancee do you know that is going to ask to have her ring appraised from her new fiancee in 30 days...none. I will be contacting my attorney, any news station that will listen and you will find me picketing in front of the store if it is not resolved with my next visit to the store. Sending ring to North Carolina to a gemologist that does this for a living and has been to court on several cases with several stores, including the Jewelry Factory. My suggestion, save yourself the aggravation of dealing with a company that does not stand behind their promises.

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.

When I walked into the jewlery factory with my boyfriend we didn't know what to expect! We got greeted right away. We were picking out an engagement ring and we were in an out in a hour. I was amazed! Picking out such an important purchase like an engagement ring makes you nervous. We didn't know where to start. The whole experience at the Jewelry Factory was wonderful. They took care of us and we bought a ring! Thank you jewelry factory for making this experience so wonderful and painless. I will recommend all of my friends

5
★★★★★

When I walked into the jewlery factory with my boyfriend we didn't know what to expect! We got greeted right away. We were picking out an engagement ring and we were in an out in a hour. I was amazed! Picking out such an important purchase like an engagement ring makes you nervous. We didn't know where to start. The whole experience at the Jewelry Factory was wonderful. They took care of us and we bought a ring! Thank you jewelry factory for making this experience so wonderful and painless. I will recommend all of my friends

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.

Recently purchased a diamond ring for my 40th wedding anniversary, Kim was our sales person. She was great and spent time with my husband and I to make sure we chose the right diamond and ring for the event. The ring is beautiful and the diamond just glows. I received many compliments on the ring, which people just happened to notice. We recommend this facility it's a great place with great merchandise..

4
★★★★☆

Recently purchased a diamond ring for my 40th wedding anniversary, Kim was our sales person. She was great and spent time with my husband and I to make sure we chose the right diamond and ring for the event. The ring is beautiful and the diamond just glows. I received many compliments on the ring, which people just happened to notice. We recommend this facility it's a great place with great merchandise..

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.

I checked out many stores for an engagement ring for my girlfriend. My mom told me to go to The Jewelry Factory in Livonia because that is where she got her ring from. I went thinking that I was just looking and I was so impressed with the staff, the rings and diamond qualities that I picked out the perfect ring set and diamond for my girlfriend. They worked within my budget, I purchased it and can't wait to ask my girlfriend to marry me.

5
★★★★★

I checked out many stores for an engagement ring for my girlfriend. My mom told me to go to The Jewelry Factory in Livonia because that is where she got her ring from. I went thinking that I was just looking and I was so impressed with the staff, the rings and diamond qualities that I picked out the perfect ring set and diamond for my girlfriend. They worked within my budget, I purchased it and can't wait to ask my girlfriend to marry me.

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.

WOW! My son & I looked at many jewelry stores to pick out an engagement ring for his girlfriend and we decided to check out The Jewlery Factory in Livonia. The moment we walked in we felt at home and that we were in the right place. The selection was awesome and the store employees were wonderful. The ring set and the diamond we picked out are so beautiful. The quality and value of the ring is much more than what we were seeing in all of the other stores we checked out. I can't wait for my son to propose!

5
★★★★★

WOW! My son & I looked at many jewelry stores to pick out an engagement ring for his girlfriend and we decided to check out The Jewlery Factory in Livonia. The moment we walked in we felt at home and that we were in the right place. The selection was awesome and the store employees were wonderful. The ring set and the diamond we picked out are so beautiful. The quality and value of the ring is much more than what we were seeing in all of the other stores we checked out. I can't wait for my son to propose!

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.

I was looking for and engagement ring. The staff was great. They spent several hours with me to help pick the perfect ring. The price I paid for my ring could not be matched at all of the other jewelers I visited

5
★★★★★

I was looking for and engagement ring. The staff was great. They spent several hours with me to help pick the perfect ring. The price I paid for my ring could not be matched at all of the other jewelers I visited

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Latest reviews from Citysearch.

.

I would not recommend going here to anyone.\r
\r
Here's the story, hopefully it will help you to make a decision to go elsewhere.\r
\r
There is one positive in this post, I did buy a beautiful 1.5 carat GIA certified diamond from them. We

6
★★★★★

I would not recommend going here to anyone.\r
\r
Here's the story, hopefully it will help you to make a decision to go elsewhere.\r
\r
There is one positive in this post, I did buy a beautiful 1.5 carat GIA certified diamond from them. We

.

My fiancee purchased my engagment ring from here and I loved it! Great looking diamond, great service and best of all great price! The jewelry stores in the mall couldn't come close to getting the quality diamond that we wanted for the

6
★★★★★

My fiancee purchased my engagment ring from here and I loved it! Great looking diamond, great service and best of all great price! The jewelry stores in the mall couldn't come close to getting the quality diamond that we wanted for the

.

My husband, now my ex, purchased a diamond and setting from this store. He is a disabled marine on a fixed income. The salesperson showed him a diamond that was part of a set of earrings. The total purchase was just over $2300.00...that

6
★★★★★

My husband, now my ex, purchased a diamond and setting from this store. He is a disabled marine on a fixed income. The salesperson showed him a diamond that was part of a set of earrings. The total purchase was just over $2300.00...that

.

I have made 3 recent purchases from The Jewelry Factory, although I only went in initially to window shop !!
The customer service, selection and prices were awesome. I wanted to have the earring backs upgraded on my purchase and they were

6
★★★★★

I have made 3 recent purchases from The Jewelry Factory, although I only went in initially to window shop !!
The customer service, selection and prices were awesome. I wanted to have the earring backs upgraded on my purchase and they were

.

I have made two fairly pricy purchases as this location. Both items were custom. Both times, the service I received was excellent. My wedding set--we purchased the stone and setting from this location--is unique and gorgeous, and it

6
★★★★★

I have made two fairly pricy purchases as this location. Both items were custom. Both times, the service I received was excellent. My wedding set--we purchased the stone and setting from this location--is unique and gorgeous, and it

.

My mother passed away in March at 90. While going through her jewelry, we found her engagement ring, which had to be cut off years ago due to a thinning band and bloating from meds. August would have been her 70th anniversary. On September

6
★★★★★

My mother passed away in March at 90. While going through her jewelry, we found her engagement ring, which had to be cut off years ago due to a thinning band and bloating from meds. August would have been her 70th anniversary. On September

.

I brought my mom's wedding set in to have it sized to my finger. Before the woman behind the counter even looked it closely, I mean REALLY looked at it. she said she could tell the prongs were worn and would need to be replaced. She had

6
★★★★★

I brought my mom's wedding set in to have it sized to my finger. Before the woman behind the counter even looked it closely, I mean REALLY looked at it. she said she could tell the prongs were worn and would need to be replaced. She had

.

Beware!!!!\r
we picked out a loose diamond and paid $4000. for it had it set and was told it would appraise for double ! I had it appraised at 2 different stored today.\r
My $4000. diamond ring is worth $1700.\r
I will be contacting the

6
★★★★★

Beware!!!!\r
we picked out a loose diamond and paid $4000. for it had it set and was told it would appraise for double ! I had it appraised at 2 different stored today.\r
My $4000. diamond ring is worth $1700.\r
I will be contacting the

.

I had the best experience of my life, in a jewelry shop, believe it or not, this place ranks #1 for great custome service, and to of the line jewelry, i didnt feel pressured to buy, i actually wanted to spend my money there, i recommend

6
★★★★★

I had the best experience of my life, in a jewelry shop, believe it or not, this place ranks #1 for great custome service, and to of the line jewelry, i didnt feel pressured to buy, i actually wanted to spend my money there, i recommend

.

I recently purchased an engagement ring, and was very satisfied with my purchase. The staff was friendly and non-pushy. I received a lot for the amount I paid! I would go back here in a heartbeat.

6
★★★★★

I recently purchased an engagement ring, and was very satisfied with my purchase. The staff was friendly and non-pushy. I received a lot for the amount I paid! I would go back here in a heartbeat.

.

After researching diamonds and talking to several public and private diamond dealers we got the best quality for the best price in town. Additionally, the service is an exemplary model of what customer service should be in every aspect.

6
★★★★★

After researching diamonds and talking to several public and private diamond dealers we got the best quality for the best price in town. Additionally, the service is an exemplary model of what customer service should be in every aspect.

.

I purchased a one carat diamond ring in memory of my mother who passed away a few months ago. I had done a lot of research as to where was the best place to buy a diamond in my area, I chose the Jewelry Factory in Livonia, MI. I was not disappointed, MaryAnn was awesome! My ring is beautiful and appraised for almost double what I paid for it. This is the only place I will shop and MaryAnn is the one to see!

5
★★★★★

I purchased a one carat diamond ring in memory of my mother who passed away a few months ago. I had done a lot of research as to where was the best place to buy a diamond in my area, I chose the Jewelry Factory in Livonia, MI. I was not disappointed, MaryAnn was awesome! My ring is beautiful and appraised for almost double what I paid for it. This is the only place I will shop and MaryAnn is the one to see!

.

We looked all over for rings and we found the best value at the Jewelry Factory in Livonia, MI

I have bought several rings from them in the past.

5
★★★★★

We looked all over for rings and we found the best value at the Jewelry Factory in Livonia, MI

I have bought several rings from them in the past.

Pros: Very good prices, great customer service.

Editorial from

Direct diamond importer specializes in competitively priced loose diamonds, colored stones, gold, platinum and custom jewelry.