Milosch's Palace Chrysler Jeep Dodge

★★★☆☆
Experience the Palace Difference Today
  • 3800 S Lapeer Rd

    Lake Orion, MI 48359

    Map & Directions
  • 248-393-2222

About Milosch's Palace Chrysler Jeep Dodge

Categories
Details
Hours
Sales Hours: Monday and Thursday 9:00-8:00 Tuesday,Wednesday,Friday 9:00-6:00 Saturday 10:00-3:00 Service and Parts Monday 6:30-8:00 Tuesday-Friday 6:30-6:00 Saturday 7:00-2:00 Express Lane takes last guest at 30 minutes to close.
2.8 10
Hi! Sign in to let us know how Milosch's Palace Chrysler Jeep Dodge was?
Write a Review
.

I just wanted to take a minute to share my long term experience with Milosch's Palace Chrysler. I have the benefit of the Chrysler Employee Discount through my brother. Basically, I'm guaranteed to buy a Chrysler, it's just a matter or where. I leased my first Chrysler from Cathy about 12 years ago from Palace Chrysler, and I get a new lease every two or three years depending on the program. I keep coming back to the Palace because I get great service before during and after the sale. The express lube is great for me because I lease, and usually only need oil changes and tire rotations. I love the new waiting area, especially the fish tank. Basically, buying and maintaining a car isnt fun, but this dealer does try to make it as painless as possible.

5
★★★★★

I just wanted to take a minute to share my long term experience with Milosch's Palace Chrysler. I have the benefit of the Chrysler Employee Discount through my brother. Basically, I'm guaranteed to buy a Chrysler, it's just a matter or where. I leased my first Chrysler from Cathy about 12 years ago from Palace Chrysler, and I get a new lease every two or three years depending on the program. I keep coming back to the Palace because I get great service before during and after the sale. The express lube is great for me because I lease, and usually only need oil changes and tire rotations. I love the new waiting area, especially the fish tank. Basically, buying and maintaining a car isnt fun, but this dealer does try to make it as painless as possible.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I would never purchase anything from this dealership. I purchased a used ram and a jeep at the same time. What a disaster! The ram seemed to be a great buy, but after taking it home we found it had numerous things wrong. We had it for a month and it was in the shop for more than 3 weeks. Every time we brought it back they would apologize and say they couldn't belive they didn't catch the problem. It was discovered that the bed wasn't bolted to the frame. It was so bad we asked if we could just return the truck for all the things wrong with it. The manager said the only way was to take a $5000 loss, and we may be able to get something else. For a truck that we had for a month but drove less than a week. Also, before buying I had a previous lease through GMAC that needed a little work. The lease turn in lady and the gentlemen in the desk next to her told me on how it would be such a better deal to have them fix it and they would work out a payment plan with me. They explained that I would regret if I didn't, they were going to be cheaper. They were quite aggressive and I decided to have them fix it. She stated she would call me and set up a payment plan. Some time went by and I recieved a call from GMAC, stating they had to pay for the car when it was fixed and it had to be paid immediately. I was furious. I went and confornted the lease turn in lady and she started to yell at me that she had tried to contact me. I verified my number with her and let her know I always have my phone on me and I always check my messages. The lady was furious and was yelling and loud. She told me it was impossible that she would of made a mistake. Although, I never recived a call. They just wanted the business and I feel as if they would of done or said anything to get the sale. I would hope that you would not put yourself thru the headache that I have had and go somewhere else.

1
★☆☆☆☆

I would never purchase anything from this dealership. I purchased a used ram and a jeep at the same time. What a disaster! The ram seemed to be a great buy, but after taking it home we found it had numerous things wrong. We had it for a month and it was in the shop for more than 3 weeks. Every time we brought it back they would apologize and say they couldn't belive they didn't catch the problem. It was discovered that the bed wasn't bolted to the frame. It was so bad we asked if we could just return the truck for all the things wrong with it. The manager said the only way was to take a $5000 loss, and we may be able to get something else. For a truck that we had for a month but drove less than a week. Also, before buying I had a previous lease through GMAC that needed a little work. The lease turn in lady and the gentlemen in the desk next to her told me on how it would be such a better deal to have them fix it and they would work out a payment plan with me. They explained that I would regret if I didn't, they were going to be cheaper. They were quite aggressive and I decided to have them fix it. She stated she would call me and set up a payment plan. Some time went by and I recieved a call from GMAC, stating they had to pay for the car when it was fixed and it had to be paid immediately. I was furious. I went and confornted the lease turn in lady and she started to yell at me that she had tried to contact me. I verified my number with her and let her know I always have my phone on me and I always check my messages. The lady was furious and was yelling and loud. She told me it was impossible that she would of made a mistake. Although, I never recived a call. They just wanted the business and I feel as if they would of done or said anything to get the sale. I would hope that you would not put yourself thru the headache that I have had and go somewhere else.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

To Regina F/Unsatisfied Customer--- I too was told that my Sebring had one key - WEIRD ! The manager told me to call any dealership on the NEW Sebrings and ask if two keys were standard, because none of them come with two keys !! So your purchase on an Avenger is the same story, are they making $ on ordering extra keys for you?? As far as the service . . . I had a recall service appt. & when I picked up my car the airbag light and alarm wouldn"t shut off, when I called about it I was told there would be a charge to look at it. I sent in the survey card a month ago stating my dissatisfication and never heard from them. If you want customer service/satisfaction go somewhere else!!! This message won't even post without giving at least a 'one star rating' THAT IS NOT MY RATING

1
★☆☆☆☆

To Regina F/Unsatisfied Customer--- I too was told that my Sebring had one key - WEIRD ! The manager told me to call any dealership on the NEW Sebrings and ask if two keys were standard, because none of them come with two keys !! So your purchase on an Avenger is the same story, are they making $ on ordering extra keys for you?? As far as the service . . . I had a recall service appt. & when I picked up my car the airbag light and alarm wouldn"t shut off, when I called about it I was told there would be a charge to look at it. I sent in the survey card a month ago stating my dissatisfication and never heard from them. If you want customer service/satisfaction go somewhere else!!! This message won't even post without giving at least a 'one star rating' THAT IS NOT MY RATING

Was this review helpful to you?
Ratings_icons Ratings_icons

.

We bought a new avenger in August 2010 and were not very happy about it from the very beginning. We only went with them because they were a couple thousand less. Our supposed salesman, couldn't be bothered to show us a car in the lot, as he was busy showing someone else, who did not have an appointment with him like we did, a more expensive model than we were trying to purchase. We wandered the lot ourselves, and then someone else, got the keys so we could test drive it. After we signed the paperwork for purchasing, they told us they can only find one key. We called for weeks, every time put through a voicemail and NEVER a return call was given. Finally we had to tell them to not put us through voicemail and find our key while we wait. We were told they can't find it and would need to bring the car in. This was 6 weeks after purchasing the car. No one looks you in the eyes and they push you off to someone else. We needed to ask them about something and was told basically it wasn't their responsibility. No sympathy or apologetic response was given. We won't do business with them again, which is a loss for them, because we will be buying another car soon. Also being a store manager, every opportunity I have I will not recommend them.

1
★☆☆☆☆

We bought a new avenger in August 2010 and were not very happy about it from the very beginning. We only went with them because they were a couple thousand less. Our supposed salesman, couldn't be bothered to show us a car in the lot, as he was busy showing someone else, who did not have an appointment with him like we did, a more expensive model than we were trying to purchase. We wandered the lot ourselves, and then someone else, got the keys so we could test drive it. After we signed the paperwork for purchasing, they told us they can only find one key. We called for weeks, every time put through a voicemail and NEVER a return call was given. Finally we had to tell them to not put us through voicemail and find our key while we wait. We were told they can't find it and would need to bring the car in. This was 6 weeks after purchasing the car. No one looks you in the eyes and they push you off to someone else. We needed to ask them about something and was told basically it wasn't their responsibility. No sympathy or apologetic response was given. We won't do business with them again, which is a loss for them, because we will be buying another car soon. Also being a store manager, every opportunity I have I will not recommend them.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

We bought our jeep from Palace, and while the experience was ""average"" during the sale, the experience after the sale has been aggrevating.\r\n\r\nDO NOT GIVE THESE IDIOTS YOUR EMAIL ADDRESS. NO MATTER HOW MANY TIMES YOU ASK FOR IT TO STOP YOU WILL CONTINUE TO GET ANNOYING EMAILS FROM THEM!!! \r\n\r\nI've called & requested no less than 6 times to have my email address removed from their lists and am still getting email from them. I will NEVER go back to them, NEVER refer them AND resent their persistence. I've started reporting thier email as spam and plan on filing a complaint with Chrysler, the Better Buisness Bureau and any other agency I can think of. You may say oh, it's just an email, get over it, but it's not, it's the prinicpal, when asked to stop, they should have respected my request on the first call.\r\n

0
★☆☆☆☆

We bought our jeep from Palace, and while the experience was ""average"" during the sale, the experience after the sale has been aggrevating.\r\n\r\nDO NOT GIVE THESE IDIOTS YOUR EMAIL ADDRESS. NO MATTER HOW MANY TIMES YOU ASK FOR IT TO STOP YOU WILL CONTINUE TO GET ANNOYING EMAILS FROM THEM!!! \r\n\r\nI've called & requested no less than 6 times to have my email address removed from their lists and am still getting email from them. I will NEVER go back to them, NEVER refer them AND resent their persistence. I've started reporting thier email as spam and plan on filing a complaint with Chrysler, the Better Buisness Bureau and any other agency I can think of. You may say oh, it's just an email, get over it, but it's not, it's the prinicpal, when asked to stop, they should have respected my request on the first call.\r\n

Pros: too frustrated to recall if there were any

Cons: HATE PUSHY DEALERSHIPS THAT DON'T HONOR CUSTOMER'S EMAIL PREFERENCES

.

I love this service department. They are very friendly if you are waiting for your car to be serviced. There is a comfortable waiting area with tv, popcorn, reading materials and restrooms close by. Very professional.

5
★★★★★

I love this service department. They are very friendly if you are waiting for your car to be serviced. There is a comfortable waiting area with tv, popcorn, reading materials and restrooms close by. Very professional.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I deal on a continual basis with the body shop at Palace Chrysler. Everytime time I visit them their staff is very accomodating. They are very pleasent to work with and I have never had a bad expirence working with the body shop personel. I would recomend them as their service has always been great!

5
★★★★★

I deal on a continual basis with the body shop at Palace Chrysler. Everytime time I visit them their staff is very accomodating. They are very pleasent to work with and I have never had a bad expirence working with the body shop personel. I would recomend them as their service has always been great!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I wouldn't really recommend this place to anyone because the customer service is poor here, and they don't get back to you with the service or anything. I requested a quote for a taillight after purchasing a vehicle here, and have yet to hear back from someone after over 1 month!

2
★★☆☆☆

I wouldn't really recommend this place to anyone because the customer service is poor here, and they don't get back to you with the service or anything. I requested a quote for a taillight after purchasing a vehicle here, and have yet to hear back from someone after over 1 month!

Was this review helpful to you?
Ratings_icons Ratings_icons

Review Partner
.

I took my vehicle in for some maintenance about a year ago. I had a really good experience! I was treated well. The dealership is clean and neat and very inviting. They drove me home while I waited. The driver was really nice and did

2
★★★★☆

I took my vehicle in for some maintenance about a year ago. I had a really good experience! I was treated well. The dealership is clean and neat and very inviting. They drove me home while I waited. The driver was really nice and did

.

We have purchased three vehicles here and overall have been happy. They always try to find as many discounts as they can for us. They had our truck ready in a very short time for us. I think the building and the parking lot needs

1
★★★☆☆

We have purchased three vehicles here and overall have been happy. They always try to find as many discounts as they can for us. They had our truck ready in a very short time for us. I think the building and the parking lot needs

 

Wait, you're the expert.

If you've been to or used Milosch's Palace Chrysler Jeep Dodge, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review