Novi Firestone

★★★★☆
  • 43111 Grand River Ave

    Novi, MI 48375

    Map & Directions
  • 248-348-2080

About Novi Firestone

Hours
Sun 10am-3pm, Mon-Fri 8am-6pm, Sat 8am-5pm

Automotive

Automotive
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Norm's Total Automotive Services

115 W Lake St South Lyon, MI

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Firestone Complete Auto Care

6725 Orchard Lake Rd West Bloomfield, MI

4.0 5
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.

Very friendly staff, answered all questions and concerns that i had ! The truck was fixed right the fist time. I always have good luck with these guys!! They have been in Novi for as long as i can remember, that's always a good sign!!

3
★★★★★

Very friendly staff, answered all questions and concerns that i had ! The truck was fixed right the fist time. I always have good luck with these guys!! They have been in Novi for as long as i can remember, that's always a good sign!!

.

Pleasant employees and great service, had no problems with tommy's

3
★★★★★

Pleasant employees and great service, had no problems with tommy's

.

Recently went for an oil change...spent over 2 hours there. Asked them up front how long it would be and was told half hour. Employees were extremely rude. After 45mins, asked what was taking so long...they were rude but told me they'd

3
★★★★★

Recently went for an oil change...spent over 2 hours there. Asked them up front how long it would be and was told half hour. Employees were extremely rude. After 45mins, asked what was taking so long...they were rude but told me they'd

.

I took my car to Tommy's to fix a starting problem. It was stalling or it would not start, so there place is about one half mile from my apartment. I had to get it towed there, they had a company they use come get it. There tow company screwed me around for about 3 hours I needed someone to work on it right away so I went out to see if it would start it did so I started to drive there I got about half way there and it stalled so called tow co told them where i was they picked me up with a flatbed when we got there he lowered the bed they were going to push it I said just see if it will start it did and they drove it into a stall there is a reason Im telling you this you will see later,
So they looked at it told me I needed some part told them to fix it if thats what it was so they did they had it running after I payed for it drove home half mile it didnt make it had to get pushed 300 yards back to apt this was on saturday it started monday drove back to tommy's told them it was doing the same thing they drove us home said they would called us when it was done well they did I walked there they said they couldn't find the problem but they changed the oil they didn't have the filter but they gave us that for free I said well give me my money back there exact words were it needed the part I said apparantly it didnt and I want my money back you can return that part because it did not fix the problem they said no and you need to leave well I was mad you would be to if you paid that much money and if it didn't fix the problem.So I had to call credit card co to stop payment after I told them what happened they did stop payment.
Here's where the next problem begins about a month later after I had a GM dealer fix the ignition key thats what the problem was. A so called investagator called me asking me when would I be home I said why he said I will not talk about it over the phone than I said it must not be important and hung up.The next day some guy came by asking for me I was at work 4:30am to 12:30pm every day but Sundays I was not home when he came by but my wife was and she asked why he said he wanted to talk to me about something. This guy staked out my apartment for a month this so called investagator was so stupid he couldnt figure out why he couldnt catch me I figured out who he was it was apparent he was one of Tommy"s thugs. My wife has him on video learking around my apartment sitting in his car for 1 to 2 hours at a time after about 10 to 12 different days of him coming by he asked my wife if he could give her a paper to give to me my wife said no not after you did all of this scaring my daughter half to death he said well I'm going to leave it on the door my wife shut the door he did it was court papers. The next thing that happened is I got a certified letter on the front it said" winner" prize patrol sweepstakes so I got it court papers Oh I did not see that coming a mile away.
Well lets get to the court case small claims. I could not wait to be heard, got to court day went there had to meet with meatiator to say my side of story told the lady then she met with manager and owner of Tommy's they told there side of story than lady met with me again and asked if I would like to make a offer to settle this because a judge may rule against you and you may have to pay it all plus court cost.I thought about it for a while and said I'll pay half. They said its all or nothing I said see you in court.
Our case was one of the last ones got up told my side of story they told their side. Judge said to Tommy's, they brought their car back the next day after you fixed the car it still didn't run right you did not fix the problem case dismissed you can't do business like that and expect Mr. Hartt to pay.
This whole process bothered me so I don't want anyone to experience what I went through just go anywhere but there.
Matt Hartt
7-26-2010

0
★☆☆☆☆

I took my car to Tommy's to fix a starting problem. It was stalling or it would not start, so there place is about one half mile from my apartment. I had to get it towed there, they had a company they use come get it. There tow company screwed me around for about 3 hours I needed someone to work on it right away so I went out to see if it would start it did so I started to drive there I got about half way there and it stalled so called tow co told them where i was they picked me up with a flatbed when we got there he lowered the bed they were going to push it I said just see if it will start it did and they drove it into a stall there is a reason Im telling you this you will see later,
So they looked at it told me I needed some part told them to fix it if thats what it was so they did they had it running after I payed for it drove home half mile it didnt make it had to get pushed 300 yards back to apt this was on saturday it started monday drove back to tommy's told them it was doing the same thing they drove us home said they would called us when it was done well they did I walked there they said they couldn't find the problem but they changed the oil they didn't have the filter but they gave us that for free I said well give me my money back there exact words were it needed the part I said apparantly it didnt and I want my money back you can return that part because it did not fix the problem they said no and you need to leave well I was mad you would be to if you paid that much money and if it didn't fix the problem.So I had to call credit card co to stop payment after I told them what happened they did stop payment.
Here's where the next problem begins about a month later after I had a GM dealer fix the ignition key thats what the problem was. A so called investagator called me asking me when would I be home I said why he said I will not talk about it over the phone than I said it must not be important and hung up.The next day some guy came by asking for me I was at work 4:30am to 12:30pm every day but Sundays I was not home when he came by but my wife was and she asked why he said he wanted to talk to me about something. This guy staked out my apartment for a month this so called investagator was so stupid he couldnt figure out why he couldnt catch me I figured out who he was it was apparent he was one of Tommy"s thugs. My wife has him on video learking around my apartment sitting in his car for 1 to 2 hours at a time after about 10 to 12 different days of him coming by he asked my wife if he could give her a paper to give to me my wife said no not after you did all of this scaring my daughter half to death he said well I'm going to leave it on the door my wife shut the door he did it was court papers. The next thing that happened is I got a certified letter on the front it said" winner" prize patrol sweepstakes so I got it court papers Oh I did not see that coming a mile away.
Well lets get to the court case small claims. I could not wait to be heard, got to court day went there had to meet with meatiator to say my side of story told the lady then she met with manager and owner of Tommy's they told there side of story than lady met with me again and asked if I would like to make a offer to settle this because a judge may rule against you and you may have to pay it all plus court cost.I thought about it for a while and said I'll pay half. They said its all or nothing I said see you in court.
Our case was one of the last ones got up told my side of story they told their side. Judge said to Tommy's, they brought their car back the next day after you fixed the car it still didn't run right you did not fix the problem case dismissed you can't do business like that and expect Mr. Hartt to pay.
This whole process bothered me so I don't want anyone to experience what I went through just go anywhere but there.
Matt Hartt
7-26-2010

Pros: There is not pros working here

Cons: I paid almost 800 dollars Please read details.

.

I HAD A SERVICE COMPLAINT THAT I WANTED TO WRITE A LETTER TO THE OWNER OF THE FRANCHISE. MATT, THE MANAGER REFUSED TO GIVE ME THE NAME OR THE MANAGING COMPANY'S NAME AND SAID JUST TO SEND IT TO HIM AND HE WOULD FORWARD IT. HIS TONE WAS RATHER RUDE. THE OWNER/FRANCHISEE SHOULD NOT BE A CLASSIFIED SECRET. MATT WOULD NOT EVEN PROVIDE HIS OWN LAST NAME FOR MAILING AND LETTER FORMALITY PURPOSES. I WAS GIVEN THE 3RD DEGREE AND WAS TREATED RUDELY WITHOUT THEM EVEN KNOWING WHO I WAS. FOR ALL THEY KNOW I COULD BE LOOKING AT BRINGING THEM A MULTI-VEHICLE ACCOUNT LINE.

0
★☆☆☆☆

I HAD A SERVICE COMPLAINT THAT I WANTED TO WRITE A LETTER TO THE OWNER OF THE FRANCHISE. MATT, THE MANAGER REFUSED TO GIVE ME THE NAME OR THE MANAGING COMPANY'S NAME AND SAID JUST TO SEND IT TO HIM AND HE WOULD FORWARD IT. HIS TONE WAS RATHER RUDE. THE OWNER/FRANCHISEE SHOULD NOT BE A CLASSIFIED SECRET. MATT WOULD NOT EVEN PROVIDE HIS OWN LAST NAME FOR MAILING AND LETTER FORMALITY PURPOSES. I WAS GIVEN THE 3RD DEGREE AND WAS TREATED RUDELY WITHOUT THEM EVEN KNOWING WHO I WAS. FOR ALL THEY KNOW I COULD BE LOOKING AT BRINGING THEM A MULTI-VEHICLE ACCOUNT LINE.

Pros: NO PROS

Cons: RUDE WHEN ANSWERING PHONES, RUDE AND NOT COOPERATIVE

 

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