Oasis Hot Tub Gardens

★★★★☆
  • 5041 Alpine Ave NW

    Comstock Park, MI 49321

    Map & Directions
  • 616-784-2020

About Oasis Hot Tub Gardens

Details
Hours
Sun-Thu 12pm-1am, Fri-Sat 12pm-2am

Business Services

Business Services
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It was a good experince, I just advise not going with your girlfriends best friend who happens to pull her away from you every other minute. It was supposed to be for her birthday a time to have fun and spend time with her boyfriend AKA

3
★★★★★

It was a good experince, I just advise not going with your girlfriends best friend who happens to pull her away from you every other minute. It was supposed to be for her birthday a time to have fun and spend time with her boyfriend AKA

.

As another reviewer discovered. You have to be lucky enough for everything to go smoothly without a hitch. If there's any problem at all the staff is incapable of doing much about it due to the horrible policies of management.

My wife and

3
★★★★★

As another reviewer discovered. You have to be lucky enough for everything to go smoothly without a hitch. If there's any problem at all the staff is incapable of doing much about it due to the horrible policies of management.

My wife and

.

I showed up on Valentines Day, 2010, after having made a reservation by phone in January. I drover 45 minutes one way to get there, to find out they did not have me down for a reservation. They immediately asked if I called the right number, as if I would call the 734 Ann Arbor #, or the 269 Kalamazoo location over the local Grand Rapids number, with me in Muskegon. They then have me talk to the supervisor, Lucas. Lucas said that I probably called and asked about rates. When I explained that I would not call for rates and show up 3 weeks later to waste my time, he said there was nothing he could do about it. He did not apologize, or even try to set up another time. He just repeated that he could do nothing about it. He then found my name in the system with a January 24th scheduled reservation, with an in-house cancellation. Why would they enter my name and phone number into their system, if I was just calling for rates. Lucas could not explain that and seemed very nonchalant, not caring that my plans for the past few weeks were ruined. The only thing he could do, apparently, was hand me his GM's card. This GM was Beth Heckman. Ms. Heckman was very apologetic, but unfortunately it was too little, too late. She offered to reschedule another night, but it was already a special occasion for my significant other and I to get the same day off, let alone Valentines Day. They did tell me that I should have had to pre-pay for Valentines Day. I told them that was not a problem, if only someone had asked me to when I made the reservation. The problem was the ball being dropped on their end, and their failure to even attempt to pick it back up. I do not intend to go back.

0
★☆☆☆☆

I showed up on Valentines Day, 2010, after having made a reservation by phone in January. I drover 45 minutes one way to get there, to find out they did not have me down for a reservation. They immediately asked if I called the right number, as if I would call the 734 Ann Arbor #, or the 269 Kalamazoo location over the local Grand Rapids number, with me in Muskegon. They then have me talk to the supervisor, Lucas. Lucas said that I probably called and asked about rates. When I explained that I would not call for rates and show up 3 weeks later to waste my time, he said there was nothing he could do about it. He did not apologize, or even try to set up another time. He just repeated that he could do nothing about it. He then found my name in the system with a January 24th scheduled reservation, with an in-house cancellation. Why would they enter my name and phone number into their system, if I was just calling for rates. Lucas could not explain that and seemed very nonchalant, not caring that my plans for the past few weeks were ruined. The only thing he could do, apparently, was hand me his GM's card. This GM was Beth Heckman. Ms. Heckman was very apologetic, but unfortunately it was too little, too late. She offered to reschedule another night, but it was already a special occasion for my significant other and I to get the same day off, let alone Valentines Day. They did tell me that I should have had to pre-pay for Valentines Day. I told them that was not a problem, if only someone had asked me to when I made the reservation. The problem was the ball being dropped on their end, and their failure to even attempt to pick it back up. I do not intend to go back.

Pros: Friendly General Manager

Cons: No Customer Service mentality

.

The Ann Arbor location offered us 2 free complimentary hours because we had two visits that were less than satisfactory (loud whistling sounds and water was cold). These hours were supposed to be anytime with no expiration. We called tonight to try and have some relaxation time and they refused to honor their certificate. The manager even refused to give us her name and hung up the phone on us. I won't spend my money here anymore!

1
★☆☆☆☆

The Ann Arbor location offered us 2 free complimentary hours because we had two visits that were less than satisfactory (loud whistling sounds and water was cold). These hours were supposed to be anytime with no expiration. We called tonight to try and have some relaxation time and they refused to honor their certificate. The manager even refused to give us her name and hung up the phone on us. I won't spend my money here anymore!

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My wife and I frequent Oasis as a little treat to ourselves after a long work week. They have themed rooms and the hottubs and changing areas are always very clean. It is so relaxing and we like the we can pick an indoor or an outdoor room. Well worth the price and a great getaway.

5
★★★★★

My wife and I frequent Oasis as a little treat to ourselves after a long work week. They have themed rooms and the hottubs and changing areas are always very clean. It is so relaxing and we like the we can pick an indoor or an outdoor room. Well worth the price and a great getaway.

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The staff is friendly and respectful. There were many customers that night, mostly couples. I had an indoor hot tub. A radio was in the room and the staff controls the water temperature. My room had an aquarium and felt like a cabin. Everything is very private. Next time I will try an outdoor tub.

4
★★★★☆

The staff is friendly and respectful. There were many customers that night, mostly couples. I had an indoor hot tub. A radio was in the room and the staff controls the water temperature. My room had an aquarium and felt like a cabin. Everything is very private. Next time I will try an outdoor tub.

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If you are planning on taking your sweetie out for a nice relaxing night, you should check out oasis. they have 3 locations. they are very clean, and the staff is great. It's a nice way to relax with that special someone!!

5
★★★★★

If you are planning on taking your sweetie out for a nice relaxing night, you should check out oasis. they have 3 locations. they are very clean, and the staff is great. It's a nice way to relax with that special someone!!

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The Oasis Hot Tub Garden is the coolest place to go hot tubbing, forget that other hot tub place, this one has each room specially decorated with a different theme. There is a Japan room, Asia room, Mediterranean room...etc. The cost is average considering the great service and awesome set up. It is 20.00 for a weekday and a little more on the weekend, but there are coupons in the phone book for 3.00 off an hour. I have recommended various people to check it out and have NEVER heard anything negative about it. Oh yeah...it's very clean too.

5
★★★★★

The Oasis Hot Tub Garden is the coolest place to go hot tubbing, forget that other hot tub place, this one has each room specially decorated with a different theme. There is a Japan room, Asia room, Mediterranean room...etc. The cost is average considering the great service and awesome set up. It is 20.00 for a weekday and a little more on the weekend, but there are coupons in the phone book for 3.00 off an hour. I have recommended various people to check it out and have NEVER heard anything negative about it. Oh yeah...it's very clean too.

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Looking for a romantic getaway or just go relax for an hour? Go to Oasis hottubs!! Very romantic and very relaxing. I have been there 2 times myself and i have had a blast both times!! Very reasonably priced, and the staff is great! Place is very clean.

4
★★★★☆

Looking for a romantic getaway or just go relax for an hour? Go to Oasis hottubs!! Very romantic and very relaxing. I have been there 2 times myself and i have had a blast both times!! Very reasonably priced, and the staff is great! Place is very clean.

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