Westland Car Care Center

★★★★☆
  • 7666 N Wayne Rd

    Westland, MI 48185

    Map & Directions
  • 734-525-0860

Automotive

Automotive
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I have used Westland Car Care Center for the last 8 years.The repairs have always been done for a reasonable price and finished in a day or 2.I'll continue to use this shop.

3
★★★★★

I have used Westland Car Care Center for the last 8 years.The repairs have always been done for a reasonable price and finished in a day or 2.I'll continue to use this shop.

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Will continue to use Westland Car Care for all my repar work and towing need's. Kind and prompt service everytime I've had to have an auto towed or repaired. \r
I alway's recommed them to family and friend's and have never had anyone say

3
★★★★★

Will continue to use Westland Car Care for all my repar work and towing need's. Kind and prompt service everytime I've had to have an auto towed or repaired. \r
I alway's recommed them to family and friend's and have never had anyone say

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My car broke down and was impounded. We went to pick it up from Westland Car Care Towing, and was treated horrible! No one told us were the car was and when I went in to ask they rudely said it was way in the back. They stuck a car that

3
★★★★★

My car broke down and was impounded. We went to pick it up from Westland Car Care Towing, and was treated horrible! No one told us were the car was and when I went in to ask they rudely said it was way in the back. They stuck a car that

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My car broke down, towed here by AAA after hours. They called me promptly the next day telling me what was wrong. Inspecting for other items, but didn't push the extra work, was more for my information. Had an idea what the repair would

3
★★★★★

My car broke down, towed here by AAA after hours. They called me promptly the next day telling me what was wrong. Inspecting for other items, but didn't push the extra work, was more for my information. Had an idea what the repair would

.

I'm sorry to see that so many of you have had bad experiences here. I have taken my car here three different times for different problems and they have been nothing but amazing. They are very courteous and call multiple times while working

3
★★★★★

I'm sorry to see that so many of you have had bad experiences here. I have taken my car here three different times for different problems and they have been nothing but amazing. They are very courteous and call multiple times while working

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Would not advise this garage to my worst enemies! While having my truck towed by AAA through Westland Car Care the driver suggested their repair shop. He was very helpful, and called for me to see if they could get my truck right in.

3
★★★★★

Would not advise this garage to my worst enemies! While having my truck towed by AAA through Westland Car Care the driver suggested their repair shop. He was very helpful, and called for me to see if they could get my truck right in.

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This placed should be closed down, Poor customer service, over charge customers. I was charged 80.00 for a fuel filter change and my car now has gas fumes coming from the heat vent... I asked the mechanic if I could see under the hood to

3
★★★★★

This placed should be closed down, Poor customer service, over charge customers. I was charged 80.00 for a fuel filter change and my car now has gas fumes coming from the heat vent... I asked the mechanic if I could see under the hood to

.

I called my automobile roadside assistance service for a tow, and they said a tow truck would arrive between 40 - 70 minutes. 75 minutes later, the towing company dispatcher called me to say they were on their way and would be another 30

3
★★★★★

I called my automobile roadside assistance service for a tow, and they said a tow truck would arrive between 40 - 70 minutes. 75 minutes later, the towing company dispatcher called me to say they were on their way and would be another 30

.

I think they are very professional. NEver used fowl language. Explained everything very well to me. I would go back to them.

3
★★★★★

I think they are very professional. NEver used fowl language. Explained everything very well to me. I would go back to them.

.

My car had some problems about alternator, and stalled at the outlet of the freeway.I called AAA, it said westland car care could provide 12 months guarateen of this kind of repair. So I decided to tow it to there.On monday, they gave me a call and said they checked the car. i needed to change the alternator and belt, the cost was more than $600. I said it was too expensive, then they reduced the cost to $485. I called to firestone,speedy and midas, their prices were both lower than that. So I decided to tow my car to another place to repair. The rediculous thing happened. When AAA knew i wanted to tow my car from this garage to another place, she gave a call to westland car care, and then said that the value of my car is lower than that of kkb, AAA didn't tow this kind of car.I don't know why.

0
★☆☆☆☆

My car had some problems about alternator, and stalled at the outlet of the freeway.I called AAA, it said westland car care could provide 12 months guarateen of this kind of repair. So I decided to tow it to there.On monday, they gave me a call and said they checked the car. i needed to change the alternator and belt, the cost was more than $600. I said it was too expensive, then they reduced the cost to $485. I called to firestone,speedy and midas, their prices were both lower than that. So I decided to tow my car to another place to repair. The rediculous thing happened. When AAA knew i wanted to tow my car from this garage to another place, she gave a call to westland car care, and then said that the value of my car is lower than that of kkb, AAA didn't tow this kind of car.I don't know why.

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My girlfriend was driving my truck when an upper ball joint failed. I was at work so I contacted triple AAA and they came and got the the vehicle. The vehicle had to be repaired so Westland car care provided the towing for AAA. They stated they could do the repair and I agreed to have the vehicle towed there. The next day they called me stating both upper/front ball joints needed replacement. They stated that I should go with the higher quality part and gave me a ridiculous estimate of $600.00. I then asked what it would cost for the so-called inferior ball joint. The employees attitude changed very quicly and got disgruntled because I did not want the higher cost repair.The price they were charging for the parts was tripled and then lied about the lower cost parts not being covered under a lifetime mfr warranty.I did research on the parts and could not find that part with the same cost (even with the normal mark-up) and no mfr warranty. I ended repairing the truck with lower cost parts at a total of 400.00. I then asked if an oil change could be performed and he stated it was not a problem. Finally when I came to pick up the vehicle he then stated that the oil change could not be performed cause the oil plug was modified and the skid plates were in the way. I then took the vehicle to a GoodYear auto center where the oil change was done in 15 minutes with no mention of any problems. These guys are extremely dishonest and will charge u triple the cost for parts and are out to rip people off with the help of a triple AAA towing contract. I am an aircraft mechanic and have always done all my my own repairs..unfortunately I was tied up and could not do them myself so I learned my lesson about Westland Car Care.

0
★☆☆☆☆

My girlfriend was driving my truck when an upper ball joint failed. I was at work so I contacted triple AAA and they came and got the the vehicle. The vehicle had to be repaired so Westland car care provided the towing for AAA. They stated they could do the repair and I agreed to have the vehicle towed there. The next day they called me stating both upper/front ball joints needed replacement. They stated that I should go with the higher quality part and gave me a ridiculous estimate of $600.00. I then asked what it would cost for the so-called inferior ball joint. The employees attitude changed very quicly and got disgruntled because I did not want the higher cost repair.The price they were charging for the parts was tripled and then lied about the lower cost parts not being covered under a lifetime mfr warranty.I did research on the parts and could not find that part with the same cost (even with the normal mark-up) and no mfr warranty. I ended repairing the truck with lower cost parts at a total of 400.00. I then asked if an oil change could be performed and he stated it was not a problem. Finally when I came to pick up the vehicle he then stated that the oil change could not be performed cause the oil plug was modified and the skid plates were in the way. I then took the vehicle to a GoodYear auto center where the oil change was done in 15 minutes with no mention of any problems. These guys are extremely dishonest and will charge u triple the cost for parts and are out to rip people off with the help of a triple AAA towing contract. I am an aircraft mechanic and have always done all my my own repairs..unfortunately I was tied up and could not do them myself so I learned my lesson about Westland Car Care.

Pros: They were conveinently helpful to offer service.

Cons: They will tell u one thing and do another.

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I wouldn't have given them any stars, but you have to give at least 1 star in order to publish a review. So, Here's the story........
My brother's car (covered under my AAA policy) broke down. I called AAA to send a tow truck for my brother's car which, again, it is covered by my policy. The driver from Westland Car Care Center shows up to tow. I hand him my card, and he begins to make a big deal about the fact that it's my card, and my brother's car. After explaining to him that his car is on my policy he continued to make a big deal about it.
Now let me remind you that AAA sent Westland Car Care Center to pick up my brother's car (his car's description) and with my name as the insurance policy holder. Now having reminded you the reader of this, the tow truck driver continued to make a big deal about it and obviously wasn't intelligent enough to grasp the situation. I told him to do his job, and he told me to F*ck off and drove away. I think the real problem was that we weren't having it towed to their facility, but a competitors facility and they didn't like that.......so they left us stranded. VERY UNPROFESSIONAL.
I spoke with the manager of Westland Car Care Center, and while telling him the story, he began to scream at me saying "who the f*ck do you think you are to talk to me this way"!
I think the problem is that they are all non-english speaking and are not fully understanding what is being said to them. They think they can get away with doing dirty business.
I notified AAA of the incidence of course, and they dispatched another tow truck, Gardner Towing (who was excellent & very professional). I hope AAA is smart enough to stop approving Westland Car Care Center after the significant amount of bad reviews.

0
★☆☆☆☆

I wouldn't have given them any stars, but you have to give at least 1 star in order to publish a review. So, Here's the story........
My brother's car (covered under my AAA policy) broke down. I called AAA to send a tow truck for my brother's car which, again, it is covered by my policy. The driver from Westland Car Care Center shows up to tow. I hand him my card, and he begins to make a big deal about the fact that it's my card, and my brother's car. After explaining to him that his car is on my policy he continued to make a big deal about it.
Now let me remind you that AAA sent Westland Car Care Center to pick up my brother's car (his car's description) and with my name as the insurance policy holder. Now having reminded you the reader of this, the tow truck driver continued to make a big deal about it and obviously wasn't intelligent enough to grasp the situation. I told him to do his job, and he told me to F*ck off and drove away. I think the real problem was that we weren't having it towed to their facility, but a competitors facility and they didn't like that.......so they left us stranded. VERY UNPROFESSIONAL.
I spoke with the manager of Westland Car Care Center, and while telling him the story, he began to scream at me saying "who the f*ck do you think you are to talk to me this way"!
I think the problem is that they are all non-english speaking and are not fully understanding what is being said to them. They think they can get away with doing dirty business.
I notified AAA of the incidence of course, and they dispatched another tow truck, Gardner Towing (who was excellent & very professional). I hope AAA is smart enough to stop approving Westland Car Care Center after the significant amount of bad reviews.

Pros: At least we are not mandated to go there

Cons: Bad Attitudes, nasty, unprofessional & they rip you off

.

My car needed a new belt and track tensioner. I called on a Saturday to get quotes from several repair shops. Westland Car Care??s estimate was within the range of other estimates and I decided to have my car towed there (35 miles away) because my family and I have used them for oil changes in the past so I trusted their work.
During the call, I was asked for the Make/Model/Year and engine size of my car and was quoted the cost of labor and parts around $205. When I asked him if this estimate included everything for the repair he said 'yes'. Since this was on a Saturday, I asked if I should make an appointment for Monday and he said that wasn't necessary.
Monday came; my car was towed with me following (the towing company's policy). I dropped off the keys and returned home (2 hours round trip). Later, I received a call from the manager, he said that I needed a new belt and track tensioner - which I already knew - and said that the total for this repair was $320. What?! I questioned why it was over $100 more than what I was quoted on Saturday, he responded with "Are you sure you called us?". Yes, I called them, and I kept notes on every repair facility I called. In fact, my call history showed that I called on Saturday at 1:56. He went back and forth saying that he was the only one there, but maybe someone else gave me the quote, but he was the only one there...of course he didn't have a record of the quote in his computer system. Then I brought up the fact that every other repair shop estimate was $190-220, so if I would of known they were going to charge me 50% more after my car actually got there and I was at their mercy, I would of taken it to a chain store. There are plenty of them within 5 miles of my house and I wouldn't of wasted 2 hours driving and $10 in gas. In the end, he dropped the estimate to $250. But I don't think the customer should have to argue with the manager to get a similar price to what was quoted before.
The only good news is that the mechanics provide quality work. Unfortunately, poor customer service will overshadow that every time.

1
★☆☆☆☆

My car needed a new belt and track tensioner. I called on a Saturday to get quotes from several repair shops. Westland Car Care??s estimate was within the range of other estimates and I decided to have my car towed there (35 miles away) because my family and I have used them for oil changes in the past so I trusted their work.
During the call, I was asked for the Make/Model/Year and engine size of my car and was quoted the cost of labor and parts around $205. When I asked him if this estimate included everything for the repair he said 'yes'. Since this was on a Saturday, I asked if I should make an appointment for Monday and he said that wasn't necessary.
Monday came; my car was towed with me following (the towing company's policy). I dropped off the keys and returned home (2 hours round trip). Later, I received a call from the manager, he said that I needed a new belt and track tensioner - which I already knew - and said that the total for this repair was $320. What?! I questioned why it was over $100 more than what I was quoted on Saturday, he responded with "Are you sure you called us?". Yes, I called them, and I kept notes on every repair facility I called. In fact, my call history showed that I called on Saturday at 1:56. He went back and forth saying that he was the only one there, but maybe someone else gave me the quote, but he was the only one there...of course he didn't have a record of the quote in his computer system. Then I brought up the fact that every other repair shop estimate was $190-220, so if I would of known they were going to charge me 50% more after my car actually got there and I was at their mercy, I would of taken it to a chain store. There are plenty of them within 5 miles of my house and I wouldn't of wasted 2 hours driving and $10 in gas. In the end, he dropped the estimate to $250. But I don't think the customer should have to argue with the manager to get a similar price to what was quoted before.
The only good news is that the mechanics provide quality work. Unfortunately, poor customer service will overshadow that every time.

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