Victory Lane Quick Oil Change

★★★★☆
  • 1235 E Commerce St

    Milford, MI 48381

    Map & Directions
  • 248-714-6780

About Victory Lane Quick Oil Change

Details

Automotive

Automotive
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I have always received great service at this location. I know the owner because I routinely service my vehicle here.

I also own a small business. If people don't maintain their car properly and regularly, it's easier to blame the business than themselves when/if a problem occurs.

5
★★★★★

I have always received great service at this location. I know the owner because I routinely service my vehicle here.

I also own a small business. If people don't maintain their car properly and regularly, it's easier to blame the business than themselves when/if a problem occurs.

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This is a warning to customers of Victory Lane Oil Change in Milford. Last fall I took my car in for an oil change. Shortly thereafter I noticed a sound coming from my rear differential and took it into my mechanic who notified me that the differential drain plug was missing and the fluid had drained out. (Differential fluids drain as you drive down the road. Therefore you won't necessarily see a big puddle as a warning.) Long story short, about $1200 in repairs.

As soon as I heard about the drain plug I notified Victory Lane in Milford who put me in touch with their regional manager Brad Clark. Brad called my mechanic and then called me back to inform me that Victory Lane would not accept any responsibility for any of the damages because as their receipt states their warranty is void if any work is done on the car. What work had been completed at that point? My mechanic had installed a new drain plug and new fluid was added to determine the extent of the damage. Nothing else.

I contacted Brad several times and I went to Victory Lane several times, despite being a long standing customer of almost 10 years they wouldn't go look at my car, offer any help or even put me in contact with the owner.

Moral of the story, read the fine print on your Victory Lane receipt and don't rely on customer loyalty.

1
★☆☆☆☆

This is a warning to customers of Victory Lane Oil Change in Milford. Last fall I took my car in for an oil change. Shortly thereafter I noticed a sound coming from my rear differential and took it into my mechanic who notified me that the differential drain plug was missing and the fluid had drained out. (Differential fluids drain as you drive down the road. Therefore you won't necessarily see a big puddle as a warning.) Long story short, about $1200 in repairs.

As soon as I heard about the drain plug I notified Victory Lane in Milford who put me in touch with their regional manager Brad Clark. Brad called my mechanic and then called me back to inform me that Victory Lane would not accept any responsibility for any of the damages because as their receipt states their warranty is void if any work is done on the car. What work had been completed at that point? My mechanic had installed a new drain plug and new fluid was added to determine the extent of the damage. Nothing else.

I contacted Brad several times and I went to Victory Lane several times, despite being a long standing customer of almost 10 years they wouldn't go look at my car, offer any help or even put me in contact with the owner.

Moral of the story, read the fine print on your Victory Lane receipt and don't rely on customer loyalty.

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0 out of 1 people found this review helpful.

.

We've been taking our cars here for several years now and have recieved great service. The employees have all been friendly and honest. They offer free top offs in between maintenance visits, lubricate doors etc. and fill your tires

PROS: free top offs between services
CONS:

5
★★★★★

We've been taking our cars here for several years now and have recieved great service. The employees have all been friendly and honest. They offer free top offs in between maintenance visits, lubricate doors etc. and fill your tires

PROS: free top offs between services
CONS:

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