Tri-Cities Transmission

★★★☆☆
  • 903 W Savidge St

    Spring Lake, MI 49456

    Cross street: Near Old Boy's Brew House

    Map & Directions
  • 616-844-6732

About Tri-Cities Transmission

Hours
Mon-Fri 8am-5:30pm ; Sat Closed ; Sun Closed

Automotive

Automotive
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2.5 2
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My name is Wade Anderson and I am co-owner of Tri-Cities Transmission. I just discovered this review and am compelled to respond to it. We did indeed repair the writer's Saturn by installing a used transmission. The customer was given a number of repair options and had decided to go with the least expensive option. The unit had a 30-day, parts only warranty provided by the junkyard that provided the unit. The customer returned a number of months later with a leaking axle seal. We repaired this at no cost to the customer as a gesture of good will. There followed a number of incidents where the lug nuts on the right front wheel came loose. This had never happened before and I could not understand why this was happening as the wheel lug nuts were tightened to specifications and double checked. Yet, it happened. We stood behind our work in any case and promptly and without argument completely paid for any work done outside our shop. But, we did not rest as this had never happened before. (Or has happened since!) It turns out that when the customer took their vehicle to a local tire/wheel specialist, he discovered that the aftermarket wheels the customer had previously purchased had been installed with wheel studs that were too short for the application and he refused to work on the car unless the customer purchased the correct ones. I was in constant contact with both the customer and the tire specialist during this entire period. When I asked Floyd, (the owner of the tire shop) why this happened with me and not previously, his response was that the original installer of the wheels must have used an impact wrench and substantially over-torqued the studs or the problem would have occurred much sooner. He also informed the customer of this, but I see there was never a follow-up here posted. We are are entering our tenth year of business in Spring Lake and we continually strive to provide honest, professional service at a fair price. We have worked hard to achieve our reputation and do everything we can to maintain it. If there is a problem, we correct it. I am extremely sorry that Nicole was unsatisfied with us, but at the same time I am proud of our track record and look forward to meeting the repair needs of our community. Thank you for the opportunity to respond - Wade Anderson

4
★★★★☆

My name is Wade Anderson and I am co-owner of Tri-Cities Transmission. I just discovered this review and am compelled to respond to it. We did indeed repair the writer's Saturn by installing a used transmission. The customer was given a number of repair options and had decided to go with the least expensive option. The unit had a 30-day, parts only warranty provided by the junkyard that provided the unit. The customer returned a number of months later with a leaking axle seal. We repaired this at no cost to the customer as a gesture of good will. There followed a number of incidents where the lug nuts on the right front wheel came loose. This had never happened before and I could not understand why this was happening as the wheel lug nuts were tightened to specifications and double checked. Yet, it happened. We stood behind our work in any case and promptly and without argument completely paid for any work done outside our shop. But, we did not rest as this had never happened before. (Or has happened since!) It turns out that when the customer took their vehicle to a local tire/wheel specialist, he discovered that the aftermarket wheels the customer had previously purchased had been installed with wheel studs that were too short for the application and he refused to work on the car unless the customer purchased the correct ones. I was in constant contact with both the customer and the tire specialist during this entire period. When I asked Floyd, (the owner of the tire shop) why this happened with me and not previously, his response was that the original installer of the wheels must have used an impact wrench and substantially over-torqued the studs or the problem would have occurred much sooner. He also informed the customer of this, but I see there was never a follow-up here posted. We are are entering our tenth year of business in Spring Lake and we continually strive to provide honest, professional service at a fair price. We have worked hard to achieve our reputation and do everything we can to maintain it. If there is a problem, we correct it. I am extremely sorry that Nicole was unsatisfied with us, but at the same time I am proud of our track record and look forward to meeting the repair needs of our community. Thank you for the opportunity to respond - Wade Anderson

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Our experiences with Tri-Cities Transmission has been almost a year long battle and it's not over with yet! We had warranty work done at TriCities in April 2009. Got the car back; still not repaired. Took car back to TriCities, they repaired it, but because one of their mechanics didn't torque the lugnuts correctly, our wheel ripped off the car within 30 miles of driving. They repaired it, not taking responsibilty for it the whole time. Well, this spring the transmission started to fail. Because of the warranty, were forced to take it back to TriCities. Once again, they claimed it was fixed. Low and behold, within 50 miles of driving, the tire is ripped off the car because someone didn't tighten lugnuts correctly. Finally got that fixed the other day...but guess what? The "repaired" transmission is failing!

1
★☆☆☆☆

Our experiences with Tri-Cities Transmission has been almost a year long battle and it's not over with yet! We had warranty work done at TriCities in April 2009. Got the car back; still not repaired. Took car back to TriCities, they repaired it, but because one of their mechanics didn't torque the lugnuts correctly, our wheel ripped off the car within 30 miles of driving. They repaired it, not taking responsibilty for it the whole time. Well, this spring the transmission started to fail. Because of the warranty, were forced to take it back to TriCities. Once again, they claimed it was fixed. Low and behold, within 50 miles of driving, the tire is ripped off the car because someone didn't tighten lugnuts correctly. Finally got that fixed the other day...but guess what? The "repaired" transmission is failing!

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