Smoke House Blues

★★★☆☆
  • 4855 Washtenaw Ave

    Ann Arbor, MI 48108

    Map & Directions
  • 734-434-5554

About Smoke House Blues

Hours
Mon. - Sat. 11am - 10pm;Sun. 11am - 9pm

Food

Food
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I know that when you frequent a ding place you are not always going to be a 100 percent satisfied but, I have to say that more often I have been disappointed. My husbands sandwhich was terribe when we brought it home. It was so dry we could not even chew it. They did offer to give us a free one the next visit. I took them up on that and his sandwhich was better this time however when I started eating my coleslaw there was hair in it. I can not eat anymore when I find hair in my food so my meal was ruined. I also do not think their food is Memphis style quality. Several times when I have dined in and gotten ribs I was diassapointed. I do think they are friendly an dast but they have got to get a better handle on their food.

2
★★☆☆☆

I know that when you frequent a ding place you are not always going to be a 100 percent satisfied but, I have to say that more often I have been disappointed. My husbands sandwhich was terribe when we brought it home. It was so dry we could not even chew it. They did offer to give us a free one the next visit. I took them up on that and his sandwhich was better this time however when I started eating my coleslaw there was hair in it. I can not eat anymore when I find hair in my food so my meal was ruined. I also do not think their food is Memphis style quality. Several times when I have dined in and gotten ribs I was diassapointed. I do think they are friendly an dast but they have got to get a better handle on their food.

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I went to Smoke House Blues in early December. A friend took me there to celebrate having a job interview, after having been laid off almost a year and a half ago. I was wearing the only pair of interview pants I had, which were brand new (bought for this interview). There was a nail sticking out of the booth, which snagged my pant leg, and cut a hole in it. I bought it to the attention of the server, who said he would take care of the nail right away (which he didn't).

The server took our order, that took 20 minutes to get. He kept apologizing, gave us some bread to tide us over, but it took too long to get to us. The bacon cheeseburgers were good, but the sweet potato fries were burned. They gave me different fries when I asked, and those were too well cooked (but I didn't say anything).

I asked to speak to the manager. He wasn't there, so I talked with the evening manager. When I told him about my pants, he looked and saw the damage and told me that they would give me a $20.00 gift certificate for the restaurant. I couldn't use the gift certificate, as I didn't live in Ann Arbor, and hadn't had a job in 1 1/2 years. I wasn't going to drive an hour to go out to eat when I needed to be careful with my gas money, plus that didn't help fix my (new) pants. I told him that I wanted my pants replaced, and he wanted a receipt. I told him I could get that. He said they would have to talk with their lawyers, that he would pass on the info and my phone number to the day manager, and that I would be contacted the next day.

Two and a half days later, no call. I called, talked to the manager who said he had been too busy to call. He said they had talked with the lawyers, and they needed to make a police report in order to file a claim about my pants. He said the owner, who would only do 20.00 gift certificate. I told him that wasn't ok with me. I couldn't afford to buy new pants, and they should replace them as they were damaged there. I also told him that they cost under 42.00, which isn't a lot for dress pants, and that if they needed to file a police report to go ahead. He agreed to take this info to the owner, and would call me back in two days.

Once again, he didn't call me. I called again, talked with another employee and asked if the manager was blowing me off (regarding why he didn't call). I got a call within 10 minutes. The manager said that the owner wouldn't do what I was asked, again offered the 20.00 GC, or for me to drop off my pants to them (which they would sent to their cleaners to be fixed). I asked him to ask the owner to call me. If they wouldn't pay for new pants, they could help me buy new ones (20.00 GC or 20.00 cash to put toward new pants). I wasn't going to give the only pair of dress pants I had to a restaurant that didn't seem to care I couldn't afford to buy new ones, didn't care that they damaged them, and didn't call me when they said they would.

I also talked with the manager of the restaurant about customer service, how poorly they were doing by treating me that way, and he didn't care. I had called the police station to ask about filing a report, they said they don't take reports for things like that, and that restaurant was playing a game with me. When I told the manager that I know he lied about that (the lawyers saying they had to file a police report, etc), he denied even saying it to me.

It's just surprising to me how the whole situation played out. When I lived in Ann Arbor, I used to go to Smoke House Blues to dine in or get take out 5 to 6+ times a month, with the bill being around 25.00 to 45.00+ each time. Now, even if I moved back to Ann Arbor, I won't ever go back to that restaurant, and I tell all my friends about what they did. I can't say that I know people aren't going back there anymore, but I hope it impacts how people think about going there. Who wants to support a restaurant who does that to it's customers?

1
★☆☆☆☆

I went to Smoke House Blues in early December. A friend took me there to celebrate having a job interview, after having been laid off almost a year and a half ago. I was wearing the only pair of interview pants I had, which were brand new (bought for this interview). There was a nail sticking out of the booth, which snagged my pant leg, and cut a hole in it. I bought it to the attention of the server, who said he would take care of the nail right away (which he didn't).

The server took our order, that took 20 minutes to get. He kept apologizing, gave us some bread to tide us over, but it took too long to get to us. The bacon cheeseburgers were good, but the sweet potato fries were burned. They gave me different fries when I asked, and those were too well cooked (but I didn't say anything).

I asked to speak to the manager. He wasn't there, so I talked with the evening manager. When I told him about my pants, he looked and saw the damage and told me that they would give me a $20.00 gift certificate for the restaurant. I couldn't use the gift certificate, as I didn't live in Ann Arbor, and hadn't had a job in 1 1/2 years. I wasn't going to drive an hour to go out to eat when I needed to be careful with my gas money, plus that didn't help fix my (new) pants. I told him that I wanted my pants replaced, and he wanted a receipt. I told him I could get that. He said they would have to talk with their lawyers, that he would pass on the info and my phone number to the day manager, and that I would be contacted the next day.

Two and a half days later, no call. I called, talked to the manager who said he had been too busy to call. He said they had talked with the lawyers, and they needed to make a police report in order to file a claim about my pants. He said the owner, who would only do 20.00 gift certificate. I told him that wasn't ok with me. I couldn't afford to buy new pants, and they should replace them as they were damaged there. I also told him that they cost under 42.00, which isn't a lot for dress pants, and that if they needed to file a police report to go ahead. He agreed to take this info to the owner, and would call me back in two days.

Once again, he didn't call me. I called again, talked with another employee and asked if the manager was blowing me off (regarding why he didn't call). I got a call within 10 minutes. The manager said that the owner wouldn't do what I was asked, again offered the 20.00 GC, or for me to drop off my pants to them (which they would sent to their cleaners to be fixed). I asked him to ask the owner to call me. If they wouldn't pay for new pants, they could help me buy new ones (20.00 GC or 20.00 cash to put toward new pants). I wasn't going to give the only pair of dress pants I had to a restaurant that didn't seem to care I couldn't afford to buy new ones, didn't care that they damaged them, and didn't call me when they said they would.

I also talked with the manager of the restaurant about customer service, how poorly they were doing by treating me that way, and he didn't care. I had called the police station to ask about filing a report, they said they don't take reports for things like that, and that restaurant was playing a game with me. When I told the manager that I know he lied about that (the lawyers saying they had to file a police report, etc), he denied even saying it to me.

It's just surprising to me how the whole situation played out. When I lived in Ann Arbor, I used to go to Smoke House Blues to dine in or get take out 5 to 6+ times a month, with the bill being around 25.00 to 45.00+ each time. Now, even if I moved back to Ann Arbor, I won't ever go back to that restaurant, and I tell all my friends about what they did. I can't say that I know people aren't going back there anymore, but I hope it impacts how people think about going there. Who wants to support a restaurant who does that to it's customers?

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I would say more like 2 1/2 stars. I think three stars is too high for satisfactory, anyway.
The food was warm when it arrived at the table, the beer was cold, and the waitress was nice.
First the pulled pork was mushy (over cooked) and smothered in sauce. The corn bread was dry and tasteless. The beef brisket was dry and semi tough (not cooked long enough and cooked at a high temp so it dried out).
I have been to Memphis and had the que, sorry but this is not it. For this area it is good.
For those of you who like Smoke House Blues I would suggest a company called Motor City Barbeque Co. the only thing is that they only do is catering right now but plan on opening a place in the future. They have real, southern barbeque, great side dishes and excellet deserts. I strongly recomend them.
You can reach Mike at: (313) 215-1367
or Paul at (517) 812-6415 its worth it.

2
★★☆☆☆

I would say more like 2 1/2 stars. I think three stars is too high for satisfactory, anyway.
The food was warm when it arrived at the table, the beer was cold, and the waitress was nice.
First the pulled pork was mushy (over cooked) and smothered in sauce. The corn bread was dry and tasteless. The beef brisket was dry and semi tough (not cooked long enough and cooked at a high temp so it dried out).
I have been to Memphis and had the que, sorry but this is not it. For this area it is good.
For those of you who like Smoke House Blues I would suggest a company called Motor City Barbeque Co. the only thing is that they only do is catering right now but plan on opening a place in the future. They have real, southern barbeque, great side dishes and excellet deserts. I strongly recomend them.
You can reach Mike at: (313) 215-1367
or Paul at (517) 812-6415 its worth it.

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1 out of 1 people found this review helpful.

.

This is a really good restaurant that has good BBQ food. Usually there isn't much of a wait in the evenings and the service is pretty good. The food is good and is very affordable. They bring out really good hot rolls and butter while you're waiting. Parking is easy as well. Good place to go to get good food, nice service and at a reasonable price.

4
★★★★☆

This is a really good restaurant that has good BBQ food. Usually there isn't much of a wait in the evenings and the service is pretty good. The food is good and is very affordable. They bring out really good hot rolls and butter while you're waiting. Parking is easy as well. Good place to go to get good food, nice service and at a reasonable price.

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0 out of 1 people found this review helpful.

.

This restaurant has good customer service among food, with reasonable pricing. They seat you quick and the food is ready expeditiously. Two thumbs up~

4
★★★★☆

This restaurant has good customer service among food, with reasonable pricing. They seat you quick and the food is ready expeditiously. Two thumbs up~

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0 out of 1 people found this review helpful.

.

You can get genuine Memphis barbecue in Michigan, but as far as I have found, only at the Smokehouse Blues. Situated near the border of Ann Arbor and Ypsilanti, Smokehouse features real Memphis-style ribs, pulled pork and barbecued chicken. Prefer a dry rub? They've got it. Rather have a hot sauce. They've got that too. Mild and Sweet? Ditto.

If that doesn't grab you, the sides will. Pick corn bread, greens, mac and cheese, or even okra. Smokehouse has 'em. And the background music is all blues, all the time.

Even if you toss in a couple of brews from the bar, this place won't break you. It's very moderately priced for what you get. I highly recommend it.

4
★★★★☆

You can get genuine Memphis barbecue in Michigan, but as far as I have found, only at the Smokehouse Blues. Situated near the border of Ann Arbor and Ypsilanti, Smokehouse features real Memphis-style ribs, pulled pork and barbecued chicken. Prefer a dry rub? They've got it. Rather have a hot sauce. They've got that too. Mild and Sweet? Ditto.

If that doesn't grab you, the sides will. Pick corn bread, greens, mac and cheese, or even okra. Smokehouse has 'em. And the background music is all blues, all the time.

Even if you toss in a couple of brews from the bar, this place won't break you. It's very moderately priced for what you get. I highly recommend it.

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0 out of 1 people found this review helpful.

 

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