Protector Window & Door

★★★★★
  • 15444 Gratiot Ave

    Detroit, MI 48205

    Map & Directions
  • 313-371-3178

About Protector Window & Door

Hours
Mon-Fri 8:30am-5pm, Sat 9pm-4pm

Home & Garden

Home & Garden
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5 15
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Unfortunately, I cannot recommend Protector Window & Doors to anyone. Years ago, when they were known as Empire Doors, they installed 2 security doors on my home. Those doors were well made and lasted years and years. So 3 years ago, I

3
★★★★★

Unfortunately, I cannot recommend Protector Window & Doors to anyone. Years ago, when they were known as Empire Doors, they installed 2 security doors on my home. Those doors were well made and lasted years and years. So 3 years ago, I

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Spent over 4 thousand dollars for shutter windows and they were installed wrong by rushing and breaking part of the shutter, never came back to repair as promised and I'm still trying to get window programmed to stop properly.

3
★★★★★

Spent over 4 thousand dollars for shutter windows and they were installed wrong by rushing and breaking part of the shutter, never came back to repair as promised and I'm still trying to get window programmed to stop properly.

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Never use this company and if you absolutely have to never use keith as an installer. I waited 2 hours after the scheduled appointment time he was supposed to come. He didn't even give me a courtesy call to say he would be 2 hours late.

3
★★★★★

Never use this company and if you absolutely have to never use keith as an installer. I waited 2 hours after the scheduled appointment time he was supposed to come. He didn't even give me a courtesy call to say he would be 2 hours late.

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I had a pretty positive experience with them. I had a garage door installed and it was installed quickly, within a few days after I placed the order. It's been a month and it still is going strong, so I have no complaints.

3
★★★★★

I had a pretty positive experience with them. I had a garage door installed and it was installed quickly, within a few days after I placed the order. It's been a month and it still is going strong, so I have no complaints.

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I just moved into a new house, and they seemed to be pretty legitimate. Sales person was friendly, doors are a good value, and installer was on time. Overall, very satisfied.

3
★★★★★

I just moved into a new house, and they seemed to be pretty legitimate. Sales person was friendly, doors are a good value, and installer was on time. Overall, very satisfied.

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Rate it A-, bought a couple entry doors last week, and they were ready sooner than the date expected. Installation crew did a decent job, though they did run a bit late just due to an unexpected emergency break in is what the office staff

3
★★★★★

Rate it A-, bought a couple entry doors last week, and they were ready sooner than the date expected. Installation crew did a decent job, though they did run a bit late just due to an unexpected emergency break in is what the office staff

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What an excellent experience! They were educational, didn't sell me something I didn't need, but took the time to explain their products. Even though I didn't purchase a huge order, they took the time, did it on time, and were very courteous. Would definitely do business again.

5
★★★★★

What an excellent experience! They were educational, didn't sell me something I didn't need, but took the time to explain their products. Even though I didn't purchase a huge order, they took the time, did it on time, and were very courteous. Would definitely do business again.

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I'm actually very pleased with the work they've done for me. I've got a few rental properties in the suburbs and their prices are fair, and they seem to be quick to respond. I've never had a problem with service and the staff is always helpful and friendly. Ask for Mike to install your doors if you get doors from them...he works late and takes extra time when installing to make sure it's done right.

5
★★★★★

I'm actually very pleased with the work they've done for me. I've got a few rental properties in the suburbs and their prices are fair, and they seem to be quick to respond. I've never had a problem with service and the staff is always helpful and friendly. Ask for Mike to install your doors if you get doors from them...he works late and takes extra time when installing to make sure it's done right.

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Excellent service, and professional install. I have used them for many things on my home including Vinyl and Glass Block Windows. May redo my entry doors next year with them.

3
★★★★★

Excellent service, and professional install. I have used them for many things on my home including Vinyl and Glass Block Windows. May redo my entry doors next year with them.

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Unfortunately, I had the misfortune of being broken into a few weeks ago. When I went in to the store, I really didn't know where to turn. The girl who helped me (Flo) was really nice and seemed to understand where I was coming from. I told her my situation and what I was looking for and she recommended a door for me. I saw a review on another site said that she had gotten it the next day and asked if I could too. She said that wouldn't be a problem and had someone out to measure within two hours. The door was installed the next morning. What I was most impressed with the installer with was the clean up. Another company replaced my windows a few years ago and I had some debris in my yard afterward which I thought was just normal. But they cleaned up all the materials they used and it didn't take long at all. Definitely A+

5
★★★★★

Unfortunately, I had the misfortune of being broken into a few weeks ago. When I went in to the store, I really didn't know where to turn. The girl who helped me (Flo) was really nice and seemed to understand where I was coming from. I told her my situation and what I was looking for and she recommended a door for me. I saw a review on another site said that she had gotten it the next day and asked if I could too. She said that wouldn't be a problem and had someone out to measure within two hours. The door was installed the next morning. What I was most impressed with the installer with was the clean up. Another company replaced my windows a few years ago and I had some debris in my yard afterward which I thought was just normal. But they cleaned up all the materials they used and it didn't take long at all. Definitely A+

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I am really pleased with the doors and windows I received from Protector. I was a little skeptical, as it was on an investment property I bought on the east side of Detroit. I saw their sign for the seven units for $1777 and decided to call them up. They came out the next day to give me the estimate, and after getting a couple more estimates, they were the best price. I went in and left a deposit, and within three weeks they had installed the windows. The property looked so much better after just doing that, so I purchased doors this year. They were actually able to install the doors the very next day. The doors were hung well and I haven't had any problems or issues with them that I know of. The installer even fixed up one of the older wooden doors that I didn't replace due to its beauty. In short, they were quick, professional, and courteous and may use them again for my personal home in the future.

5
★★★★★

I am really pleased with the doors and windows I received from Protector. I was a little skeptical, as it was on an investment property I bought on the east side of Detroit. I saw their sign for the seven units for $1777 and decided to call them up. They came out the next day to give me the estimate, and after getting a couple more estimates, they were the best price. I went in and left a deposit, and within three weeks they had installed the windows. The property looked so much better after just doing that, so I purchased doors this year. They were actually able to install the doors the very next day. The doors were hung well and I haven't had any problems or issues with them that I know of. The installer even fixed up one of the older wooden doors that I didn't replace due to its beauty. In short, they were quick, professional, and courteous and may use them again for my personal home in the future.

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Excellent knowledgable salesman that care about making a customer satisfied. Company really went the extra mile to complete job. A+ Rating

2
★★★★★

Excellent knowledgable salesman that care about making a customer satisfied. Company really went the extra mile to complete job. A+ Rating

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Excellent knowledgable salesman that care about making a customer satisfied. Company really went the extra mile to complete job. A+ Rating

2
★★★★★

Excellent knowledgable salesman that care about making a customer satisfied. Company really went the extra mile to complete job. A+ Rating

.

ATTENTION ANYONE CONSIDERING USING THIS COMPANY TO INSTALL A SECURITY DOOR ON YOUR HOME: DO NOT...I REPEAT DO NOT USE THIS COMPANY!!! NoT ONLY DO THEY NOT STAND BY THEIR PRODUCT AND HAVE HORRIBLE CUSTOMER SERVICE, THEY ARE FLAT OUT LIARS! I HAD THEM INSTALL A SECURITY DOOR ON MY HOME IN MAY 2010 AND MY HOME WAS BURGLARIZED IN JANUARY 2011. NEEDLESS TO SAY, I WAS DEVASTATED. WHEN I CONTACTED THE COMPANY TO SEE WHAT COULD BE DONE TO FIX THE DOOR I WAS GIVEN TWO OPTIONS: 1) PAY AN ADDITIONAL $844 TO HAVE THEM REPAIR MY DOOR AND REPLACE THE STEEL DOOR THAT WAS KICKED IN OR 2) PUT UP SOME WOOD INSTEAD FOR A COUPLE HUNDRED DOLLARS. I DID NOT KNOW THAT THEY CLAIM TO HAVE A "BREAK IN WARRANY" UNTIL I WENT ON THEIR WEBSITE. WHEN I SPOKE TO ONE OF THE SALES PEOPLE HE SAID THAT IT WAS GOOD FOR FIVE YEARS AND THAT ALL I NEEDED WAS TO HAVE LOCKS ON THE DOOR THAT OPEN WITH A KEY AND A COPY OF THE POLICE REPORT. WHY WASN'T THIS MENTIONED WHEN THE PERSON (WHO SHALL REMAIN NAMELESS, FOR NOW) CAME TO MY HOUSE TO ASSESS THE DAMAGE? SPEAKING OF THAT PERSON, WHEN HE CAME TO THE HOUSE TO LOOK AT THE DOOR HE SAID THINGS LIKE "THIS WASN'T PUT ON RIGHT" AND "WHO DID THIS". WHEN I TOLD HIM THAT HIS COMPANY INSTALLED IT, HE DEVELOPED A CASE OF TEMPORARY AMNESIA AND THEN STARTED CHANGING HIS STORY ABOUT THE DOOR. HE ALSO SAID THAT NO DOOR IS SAFE AND THAT HAVING BOARD UP TO THE DOOR WOULD BE BETTER! WELL, WHY DON'T THEY JUST SELL PLYWOOD DOORS INSTEAD OF EXPENSIVE SECURITY DOORS THAT DON'T WORK? IN THEIR DEFENSE, THE LOCKS WERE STILL LOCKED ON THE DOOR WHEN IT WAS PRIED OFF THE FRAME. I GUESS I SHOULD TAKE COMFORT IN THAT. I CANNOT STRESS AND ADMONISH POTENTIAL CUSTOMERS ENOUGH TO STAY AWAY FROM THIS BOOTLEG COMPANY!!!! I AM GOING TO SEE WHAT THE BETTER BUSINESS BUREAU AND THE ATTORNEY GENERAL'S OFFICE HAS TO SAY ABOUT ALL OF THIS SINCE THE OWNER OF THE COMPANY HAS NOT RETURNED MY CALL (DID YOU FORGET MY PROMISE, PROTECTOR? I DEMAND SATISFACTION)! THANK YOU AND HAVE A GREAT DAY!

1
★☆☆☆☆

ATTENTION ANYONE CONSIDERING USING THIS COMPANY TO INSTALL A SECURITY DOOR ON YOUR HOME: DO NOT...I REPEAT DO NOT USE THIS COMPANY!!! NoT ONLY DO THEY NOT STAND BY THEIR PRODUCT AND HAVE HORRIBLE CUSTOMER SERVICE, THEY ARE FLAT OUT LIARS! I HAD THEM INSTALL A SECURITY DOOR ON MY HOME IN MAY 2010 AND MY HOME WAS BURGLARIZED IN JANUARY 2011. NEEDLESS TO SAY, I WAS DEVASTATED. WHEN I CONTACTED THE COMPANY TO SEE WHAT COULD BE DONE TO FIX THE DOOR I WAS GIVEN TWO OPTIONS: 1) PAY AN ADDITIONAL $844 TO HAVE THEM REPAIR MY DOOR AND REPLACE THE STEEL DOOR THAT WAS KICKED IN OR 2) PUT UP SOME WOOD INSTEAD FOR A COUPLE HUNDRED DOLLARS. I DID NOT KNOW THAT THEY CLAIM TO HAVE A "BREAK IN WARRANY" UNTIL I WENT ON THEIR WEBSITE. WHEN I SPOKE TO ONE OF THE SALES PEOPLE HE SAID THAT IT WAS GOOD FOR FIVE YEARS AND THAT ALL I NEEDED WAS TO HAVE LOCKS ON THE DOOR THAT OPEN WITH A KEY AND A COPY OF THE POLICE REPORT. WHY WASN'T THIS MENTIONED WHEN THE PERSON (WHO SHALL REMAIN NAMELESS, FOR NOW) CAME TO MY HOUSE TO ASSESS THE DAMAGE? SPEAKING OF THAT PERSON, WHEN HE CAME TO THE HOUSE TO LOOK AT THE DOOR HE SAID THINGS LIKE "THIS WASN'T PUT ON RIGHT" AND "WHO DID THIS". WHEN I TOLD HIM THAT HIS COMPANY INSTALLED IT, HE DEVELOPED A CASE OF TEMPORARY AMNESIA AND THEN STARTED CHANGING HIS STORY ABOUT THE DOOR. HE ALSO SAID THAT NO DOOR IS SAFE AND THAT HAVING BOARD UP TO THE DOOR WOULD BE BETTER! WELL, WHY DON'T THEY JUST SELL PLYWOOD DOORS INSTEAD OF EXPENSIVE SECURITY DOORS THAT DON'T WORK? IN THEIR DEFENSE, THE LOCKS WERE STILL LOCKED ON THE DOOR WHEN IT WAS PRIED OFF THE FRAME. I GUESS I SHOULD TAKE COMFORT IN THAT. I CANNOT STRESS AND ADMONISH POTENTIAL CUSTOMERS ENOUGH TO STAY AWAY FROM THIS BOOTLEG COMPANY!!!! I AM GOING TO SEE WHAT THE BETTER BUSINESS BUREAU AND THE ATTORNEY GENERAL'S OFFICE HAS TO SAY ABOUT ALL OF THIS SINCE THE OWNER OF THE COMPANY HAS NOT RETURNED MY CALL (DID YOU FORGET MY PROMISE, PROTECTOR? I DEMAND SATISFACTION)! THANK YOU AND HAVE A GREAT DAY!

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They installed a new door on the front of our home and gave us excellent advice and workmanship. The door faces the north so it was very important to have a good seal. I'm sure we will see costs savings this winter.

5
★★★★★

They installed a new door on the front of our home and gave us excellent advice and workmanship. The door faces the north so it was very important to have a good seal. I'm sure we will see costs savings this winter.

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