Muffler Man

★★★☆☆
  • 7500 Main St

    Jenison, MI 49428

    Map & Directions
  • 616-457-6150

Automotive

Automotive
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Monro Muffler Brake & Service

7525 S. Main Street Jenison, MI

3.0 4
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If I could give them a lower rating I would. We have taken several of our cars here for oil changes and brakes for years. On our last visit we asked for (and PAID FOR) a "full service" oil change - which is supposed to include topping off all fluids. Well, when they brought it to us we asked if the transmission fluid was OK (we thought there was an issue with it). The guy said "I don't know, I didn't check it." [Red Flag #1] He was sent back to check it. When he opened our hood the hood mount broke. The "guy in charge" apologized and said they would fix it the next business day. Checked the transmission fluid, which was OK. Sent me on my way.

Next business day - and the following FOUR business days - no call about the part being in. During this time (let's call it Day three) the washer fluid ran out after being used twice!! Guess they forgot to fill that one too!! [Red Flag #2] Called on day five. "Forgot to order it. I'll do that right away." [Red Flag #3] ONE WEEK later, still no call. [Red Flag #4]

Took it in today to get the part replaced. THEY CHARGED US FOR IT!! They said "it was broken already, you just didn't know it." Really?!?!? My husband asked them if they were willing to lose a customer over the cost of that part. The guy responded with "well I HAVE to charge you something!" [Red Flag #5]

Well, the part was paid for EVEN THOUGH THEY CHARGED US FOR A FULL SERVICE OIL CHANGE THAT WE NEVER GOT and it is the last money they will ever get from us!!

1
★☆☆☆☆

If I could give them a lower rating I would. We have taken several of our cars here for oil changes and brakes for years. On our last visit we asked for (and PAID FOR) a "full service" oil change - which is supposed to include topping off all fluids. Well, when they brought it to us we asked if the transmission fluid was OK (we thought there was an issue with it). The guy said "I don't know, I didn't check it." [Red Flag #1] He was sent back to check it. When he opened our hood the hood mount broke. The "guy in charge" apologized and said they would fix it the next business day. Checked the transmission fluid, which was OK. Sent me on my way.

Next business day - and the following FOUR business days - no call about the part being in. During this time (let's call it Day three) the washer fluid ran out after being used twice!! Guess they forgot to fill that one too!! [Red Flag #2] Called on day five. "Forgot to order it. I'll do that right away." [Red Flag #3] ONE WEEK later, still no call. [Red Flag #4]

Took it in today to get the part replaced. THEY CHARGED US FOR IT!! They said "it was broken already, you just didn't know it." Really?!?!? My husband asked them if they were willing to lose a customer over the cost of that part. The guy responded with "well I HAVE to charge you something!" [Red Flag #5]

Well, the part was paid for EVEN THOUGH THEY CHARGED US FOR A FULL SERVICE OIL CHANGE THAT WE NEVER GOT and it is the last money they will ever get from us!!

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They treated me like I didn't know anything about cars and tried to sell me extra services while getting a quick oil change...services I didn't need. I only used these guys because I couldn't get into my normal place. Dirty place and

3
★★★★★

They treated me like I didn't know anything about cars and tried to sell me extra services while getting a quick oil change...services I didn't need. I only used these guys because I couldn't get into my normal place. Dirty place and

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Just had an oil change done. Terrible service, rude, dirty - left greasy footprints on the floor. I won't go back and I wouldn't recommend this place to anyone. Was quoted on brakes and they were $100 higher than another mechanic in Jenison.

1
★☆☆☆☆

Just had an oil change done. Terrible service, rude, dirty - left greasy footprints on the floor. I won't go back and I wouldn't recommend this place to anyone. Was quoted on brakes and they were $100 higher than another mechanic in Jenison.

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Make SURE you get a quote from this muffler man store. They do the best work and will beat ANYbody's prices..even other muffler man stores. I've been going there for years and have always been satisfied. Brakes, shocks, exhuast systems..even custom work.

4
★★★★☆

Make SURE you get a quote from this muffler man store. They do the best work and will beat ANYbody's prices..even other muffler man stores. I've been going there for years and have always been satisfied. Brakes, shocks, exhuast systems..even custom work.

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