Better Health Market

★★★☆☆
  • 305 N Clippert St

    Lansing, MI 48912

    Map & Directions
  • 517-332-6892

About Better Health Market

Hours
Sun 11am-7pm, Mon-Sat 9am-9pm
3.2857 7
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Both Better Health stores in Lansing unfortunately have very bad customer service. The treatment received has been indifferent bordering on rude and the trouble must rest at the corporate hiring/management level. I am a friendly/easy going person yet have found shopping these stores not worth the unpleasantness. If you look at the reviews for the Clippert location you will see most are 3 to 7 years old. Also, the prices have been raised recently considerably so they are higher than Foods For Living and even with using their coupons it is a better alternative to go to Foods For Living - which also offers better produce, better prepared foods and helpful staff. Then there is the Lansing Food Co-op which is another good option. I am sure there are nice people who do work at Better Health but the rude staff there ruins it for everyone else, very unfortunate.

1
★☆☆☆☆

Both Better Health stores in Lansing unfortunately have very bad customer service. The treatment received has been indifferent bordering on rude and the trouble must rest at the corporate hiring/management level. I am a friendly/easy going person yet have found shopping these stores not worth the unpleasantness. If you look at the reviews for the Clippert location you will see most are 3 to 7 years old. Also, the prices have been raised recently considerably so they are higher than Foods For Living and even with using their coupons it is a better alternative to go to Foods For Living - which also offers better produce, better prepared foods and helpful staff. Then there is the Lansing Food Co-op which is another good option. I am sure there are nice people who do work at Better Health but the rude staff there ruins it for everyone else, very unfortunate.

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I visited the store today (9/12/2009) because of the sales flyer that I received in the mail. It was a pretty rotten experience from a customer point of view. I gave the cashier a "Saturday Only" coupon that read "Offer expires 9/25/2009" and was told that the 25th was the only day it could be used. I explained that although it expires on that date it doesn't say it can only be used on that particular Saturday. Also, the flyer indicated that prices in the flyer were valid September 1st-25th, which I also pointed out. I was given a "that's not what it means even if that's what it says" story and an offer to speak with the manager. Talk about putting me on the defensive! The woman behind me at that point said that she had planned on using the coupon, too. The cashier said, among other things, that she has heard this complaint many times and, having worked there for so long had a better understanding than me on how things work. There was also a question about the advertised price of Stonyfield Organic Yogurt, which the flyer says is 10 for $8.00. Mine weren't all ringing at that price. Oh goody, another argument. She indicated that it was just the creamy yogurts ringing at the sale price, not the others. "I'll go ahead and give it to you this time..." My question now is, do I really want to go back to this store? Will every trip using a coupon or a sale require negotiations with the manager and the cashier? My tip to a customer would be to clarify every coupon with a manager before filling a cart and unloading it at the register. Or maybe just not going there at all.

1
★☆☆☆☆

I visited the store today (9/12/2009) because of the sales flyer that I received in the mail. It was a pretty rotten experience from a customer point of view. I gave the cashier a "Saturday Only" coupon that read "Offer expires 9/25/2009" and was told that the 25th was the only day it could be used. I explained that although it expires on that date it doesn't say it can only be used on that particular Saturday. Also, the flyer indicated that prices in the flyer were valid September 1st-25th, which I also pointed out. I was given a "that's not what it means even if that's what it says" story and an offer to speak with the manager. Talk about putting me on the defensive! The woman behind me at that point said that she had planned on using the coupon, too. The cashier said, among other things, that she has heard this complaint many times and, having worked there for so long had a better understanding than me on how things work. There was also a question about the advertised price of Stonyfield Organic Yogurt, which the flyer says is 10 for $8.00. Mine weren't all ringing at that price. Oh goody, another argument. She indicated that it was just the creamy yogurts ringing at the sale price, not the others. "I'll go ahead and give it to you this time..." My question now is, do I really want to go back to this store? Will every trip using a coupon or a sale require negotiations with the manager and the cashier? My tip to a customer would be to clarify every coupon with a manager before filling a cart and unloading it at the register. Or maybe just not going there at all.

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The Better health Food Store rocks! The nutritionist, Jana, is the most knowledgeable person about nutrition and lifestyle.No matter what department of the store I am in, she answers all my questions with a beautiful smile, and she is quite funny!That store would greatly suffer without her there.The cafe is delicious, and unique. I wish the store had more meat to choose from, and the produce is lacking a variety of stuff, gourmet stuff.I like the organic wine and beer they sell and they have a huge gluten free department.

5
★★★★★

The Better health Food Store rocks! The nutritionist, Jana, is the most knowledgeable person about nutrition and lifestyle.No matter what department of the store I am in, she answers all my questions with a beautiful smile, and she is quite funny!That store would greatly suffer without her there.The cafe is delicious, and unique. I wish the store had more meat to choose from, and the produce is lacking a variety of stuff, gourmet stuff.I like the organic wine and beer they sell and they have a huge gluten free department.

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I like to stop in here for lunch. They have a good deli,( I guess you would call it). They have good and unique food items. They have something different daily. Their prices are on the high side, but most health food stores are. The smoothies are great! I wish mine at home tasted like that.

4
★★★★☆

I like to stop in here for lunch. They have a good deli,( I guess you would call it). They have good and unique food items. They have something different daily. Their prices are on the high side, but most health food stores are. The smoothies are great! I wish mine at home tasted like that.

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The Better Health Store is one of my favorites! They have a very large selection and their employees are very knowledgable. My favorite thing at this store are the smoothies -- which just can't be beat! It is a store that keeps me coming back again and again and I'd absolutely recommend it!

4
★★★★☆

The Better Health Store is one of my favorites! They have a very large selection and their employees are very knowledgable. My favorite thing at this store are the smoothies -- which just can't be beat! It is a store that keeps me coming back again and again and I'd absolutely recommend it!

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The Better Health Cafe really does have excellent smoothies, but their soup is by far the best. They always have at least one vegetarian selection. They have some very unique recipes and they have all been very tasty.

4
★★★★☆

The Better Health Cafe really does have excellent smoothies, but their soup is by far the best. They always have at least one vegetarian selection. They have some very unique recipes and they have all been very tasty.

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I love the Better Health Store Cafe - best smoothies in town and lots of TASTY food!

They have a large selection of supplements at decent prices. It's a large, bright store, but I have found that their prices are a bit higher than other places. HOWEVER, the often have web deals and it's a great way to stock up on non-perishables at a good price!

4
★★★★☆

I love the Better Health Store Cafe - best smoothies in town and lots of TASTY food!

They have a large selection of supplements at decent prices. It's a large, bright store, but I have found that their prices are a bit higher than other places. HOWEVER, the often have web deals and it's a great way to stock up on non-perishables at a good price!

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