Sterling Car Care

★★☆☆☆
Quality Automotive Parts, Service and Repairs.
  • 6331 Metropolitan Pkwy

    Sterling Heights, MI 48312

    Map & Directions
  • 586-939-0230

Automotive

Automotive
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I've given them three chances, on two different cars.

Same game every time. Friendly sales guy convinced me the could fix a problem for $1200. Later I was told by another mechanic it was more like an $800 repair TOPS.

Next time through was for diagnostics. They replaced fuse and the diagnostic total of $60. Turns out it was a Different electric part that meant I had to go back two weeks later, pay three times as much and no break for the first error they made.

On top of that more things don't work AFTER leaving the shop. Guess I wasn't the first o have that problem either.

deal was surprisingly more expensive than a

0
★☆☆☆☆

I've given them three chances, on two different cars.

Same game every time. Friendly sales guy convinced me the could fix a problem for $1200. Later I was told by another mechanic it was more like an $800 repair TOPS.

Next time through was for diagnostics. They replaced fuse and the diagnostic total of $60. Turns out it was a Different electric part that meant I had to go back two weeks later, pay three times as much and no break for the first error they made.

On top of that more things don't work AFTER leaving the shop. Guess I wasn't the first o have that problem either.

deal was surprisingly more expensive than a

.

I agree with the comments above on the run around and the over inflated labor and parts costs. I just called a place and told them what I am being charged and he almost fell over. His labor for one part alone was 285.00 cheaper. They have called me all day to continue requesting more authorization for work they would have done or learned they had to do with a diagnostic test they didn't do. I also love how the only good on line reviews are all in caps talking about the great service and staff and that the "place nearby must be who they are really talking about". That is humorous. they keep getting on line to counter act all of the negative reviews. This place should not get business and should hold themselves accountable for their dishonesty and poor customer service.

1
★☆☆☆☆

I agree with the comments above on the run around and the over inflated labor and parts costs. I just called a place and told them what I am being charged and he almost fell over. His labor for one part alone was 285.00 cheaper. They have called me all day to continue requesting more authorization for work they would have done or learned they had to do with a diagnostic test they didn't do. I also love how the only good on line reviews are all in caps talking about the great service and staff and that the "place nearby must be who they are really talking about". That is humorous. they keep getting on line to counter act all of the negative reviews. This place should not get business and should hold themselves accountable for their dishonesty and poor customer service.

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.

I went to Sterling Car Care to get my driver's side door handle replaced (it had stopped working), an oil change and a radiator flush and fill. They were close to where I lived and I wanted to give them a try.

The repairs were done correctly but I have some major beefs. First, they seemed determined to find ever more things to fix (right down to telling me I needed to get my plastic headlamps polished). Second, they promised that the car would be ready when it wasn't (multiple times; I had to call THEM to find this out). Finally, when I did pick up the car, they tried to charge me for the door handle (a $242 part) twice. I caught this just after I paid. "Oh, we would have seen that eventually anyway," the guy behind the counter said. Sure.

It's possible that my experience was an aberration but I wouldn't recommend Sterling Car Care. Try someplace like H & I Expert in Sterling Heights or Buck's Garage in Mt. Clemens instead.

2
★★☆☆☆

I went to Sterling Car Care to get my driver's side door handle replaced (it had stopped working), an oil change and a radiator flush and fill. They were close to where I lived and I wanted to give them a try.

The repairs were done correctly but I have some major beefs. First, they seemed determined to find ever more things to fix (right down to telling me I needed to get my plastic headlamps polished). Second, they promised that the car would be ready when it wasn't (multiple times; I had to call THEM to find this out). Finally, when I did pick up the car, they tried to charge me for the door handle (a $242 part) twice. I caught this just after I paid. "Oh, we would have seen that eventually anyway," the guy behind the counter said. Sure.

It's possible that my experience was an aberration but I wouldn't recommend Sterling Car Care. Try someplace like H & I Expert in Sterling Heights or Buck's Garage in Mt. Clemens instead.

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I HAD MY TRUCK SERVICED BY STERLING CAR CARE IN FEB 2009.THE COUNTER GUYS WERE VERY HELPFUL,THE TECHNICIANS FIXED MY TRUCK PROPERLY IN A TIMELY MANNER.I WOULD REFER ALL MY FRIENDS TO STERLING CAR CARE IN STERLING HEIGHTS ALWAYS.***BEWARE OF OTHER REVIEWS FROM ANOTHER SIMILAR SHOP AROUND THE CORNER-BILL'S AUTOMOTIVE GOODYEAR GEMINI***BILL'S AUTO HAS HORRIBLE REVIEWS-HORRIBLE SERVICE-HORRIBLE TECHNICIANS.JUST LOOK THEM UP***

2
★★★★★

I HAD MY TRUCK SERVICED BY STERLING CAR CARE IN FEB 2009.THE COUNTER GUYS WERE VERY HELPFUL,THE TECHNICIANS FIXED MY TRUCK PROPERLY IN A TIMELY MANNER.I WOULD REFER ALL MY FRIENDS TO STERLING CAR CARE IN STERLING HEIGHTS ALWAYS.***BEWARE OF OTHER REVIEWS FROM ANOTHER SIMILAR SHOP AROUND THE CORNER-BILL'S AUTOMOTIVE GOODYEAR GEMINI***BILL'S AUTO HAS HORRIBLE REVIEWS-HORRIBLE SERVICE-HORRIBLE TECHNICIANS.JUST LOOK THEM UP***

Pros: GREAT SERVICE

Cons: NO TURN AROUND OUT FRONT

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Although the counter staff were friendly and personable, the service staff needs improvement. I would recommend that their technicians go back to mechanic school. I took my car in for a diagnostic and some basic repairs, and several hundred dollars later, I came home with more problems than I went in with. I would call to complain, but then I would have to take my car back and have those unskilled workers near my car again! My husband ended up fixing my car including the damage that was done by the mechanics. I would not recommend this business to anyone.

0
★☆☆☆☆

Although the counter staff were friendly and personable, the service staff needs improvement. I would recommend that their technicians go back to mechanic school. I took my car in for a diagnostic and some basic repairs, and several hundred dollars later, I came home with more problems than I went in with. I would call to complain, but then I would have to take my car back and have those unskilled workers near my car again! My husband ended up fixing my car including the damage that was done by the mechanics. I would not recommend this business to anyone.

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They didn't call me, the OWNER of the vehicle, to let me know what was wrong with my truck. Instead, they called my friend & explained to him the situation whom then relayed the information to me...and then I had to call Sterling Car Care for further clarification regarding the repairs, cost & authorization! The price for their parts is overinflated. For example: a steering track bar in an auto parts store costs approximately $50, but Sterling Car Care's price was $166. Lastly, I requested to be picked up from work at a specific time, whether my vehicle was done or not, and the driver was 40 minutes late! He gave me excuses that didn't make sense & to further exacerbate the situation, the driver had called my friend to speak with me & when he found out he had the wrong number, he hung up on him! Back at the service station, as I paid my bill, I asked to speak with a manager, but was told that he had already gone home for the day. After paying for the repairs I overheard an elderly lady tell one of the mechanics as she signed her credit card receipt, ""I only wanted an oil change."" Who knows what she was suckered into. I did NOT have all of the repairs done that Sterling Car Care had recommended as they were either unnecessary or overpriced. And I had to remind them to list these recommendations on the ""recommendations"" area on their invoice. Overall, just a very frustrating and upsetting experience! And believe it or not, there wasn't a single apology from any of those responsible! I'll never take any of my vehicles to this place ever again!

0
★☆☆☆☆

They didn't call me, the OWNER of the vehicle, to let me know what was wrong with my truck. Instead, they called my friend & explained to him the situation whom then relayed the information to me...and then I had to call Sterling Car Care for further clarification regarding the repairs, cost & authorization! The price for their parts is overinflated. For example: a steering track bar in an auto parts store costs approximately $50, but Sterling Car Care's price was $166. Lastly, I requested to be picked up from work at a specific time, whether my vehicle was done or not, and the driver was 40 minutes late! He gave me excuses that didn't make sense & to further exacerbate the situation, the driver had called my friend to speak with me & when he found out he had the wrong number, he hung up on him! Back at the service station, as I paid my bill, I asked to speak with a manager, but was told that he had already gone home for the day. After paying for the repairs I overheard an elderly lady tell one of the mechanics as she signed her credit card receipt, ""I only wanted an oil change."" Who knows what she was suckered into. I did NOT have all of the repairs done that Sterling Car Care had recommended as they were either unnecessary or overpriced. And I had to remind them to list these recommendations on the ""recommendations"" area on their invoice. Overall, just a very frustrating and upsetting experience! And believe it or not, there wasn't a single apology from any of those responsible! I'll never take any of my vehicles to this place ever again!

Pros: Location, All Services Offered

Cons: Everything, including being unable to reach anyone by phone!

 

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