Big Rays Quick Lube

★★☆☆☆
  • 4550 E Grand River Ave

    Howell, MI 48843

    Map & Directions
  • 517-545-9301

About Big Rays Quick Lube

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Horrible. I pulled up and the first thing said to me was "pop the hood sweetheart." I should have run him over then. I am a 29 year old female with a respectable career and a good education and don't appreciate "pet" names from someone in his early 30's whom I have never met and am involved in a business proposition with. There was also an attempt to sell me things I didn't need, from oil filters from engine flushes. They even stooped to using props pulled out from under a bench they made it appear that my filter was bad, and my transmission with leaving off metal shavings. It was very disrespectful it was very disrespectful and degrading for them to assume anyone would be so gullible. I was given a hard time for paying with a mastercard, and treated like a clueless chick. Thankfully for me, I have a father who is a mechanic, and tend to know a bit more about cars than they assumed. I will never return there and will tell everyone I know about my experience. I wish I had read these reviews before trying them.

1
★☆☆☆☆

Horrible. I pulled up and the first thing said to me was "pop the hood sweetheart." I should have run him over then. I am a 29 year old female with a respectable career and a good education and don't appreciate "pet" names from someone in his early 30's whom I have never met and am involved in a business proposition with. There was also an attempt to sell me things I didn't need, from oil filters from engine flushes. They even stooped to using props pulled out from under a bench they made it appear that my filter was bad, and my transmission with leaving off metal shavings. It was very disrespectful it was very disrespectful and degrading for them to assume anyone would be so gullible. I was given a hard time for paying with a mastercard, and treated like a clueless chick. Thankfully for me, I have a father who is a mechanic, and tend to know a bit more about cars than they assumed. I will never return there and will tell everyone I know about my experience. I wish I had read these reviews before trying them.

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Big Ray's in Howell is the worst place to go for a lube and oil in Howell. (I went there on 11/26/08 to get a regular lube and oil job performed). The employees who handle the lube and oil jobs try to come across as if they are your true lube and oil advocate by constantly referring to you as "boss. " They do this, as they try extremely hard to push synthetic oil versus regular oil on you. They attempt to push the synthetic oil on you without telling you the price difference between synthetic versus regular oil. They just ask: ??You want the recommended synthetic oil, don??t you?? Synthetic oil is not recommend synthetic for my car, so I don??t know where they received that pressurized garbage from. They are true snake oil salesmen. I witnessed their slimy sales pitch being used on other customers as well. Yeah?I don??t recall getting any coupons offered to me, or the customers next to me. Where is my coupon?

Also, the receipt misleads you into thinking that you are getting your car vacuumed and your windows cleaned (you??re not). The service is not that quick and thorough (I had to wait 15 minutes before they started my service and they have no waiting area). You are much better off taking your car to the dealership you bought your car from. I only went to Big Ray??s because I forgot to schedule an appointment in a timely manner with my car dealership.

The only good thing is that you get $2.50 off any type of car wash at the Big Ray??s car wash joint, which is right next to Big Ray??s Lube and Oil joint. But this hardly makes up for the terrible service at the Lube and Oil joint. It was a weak car wash in that my car was still a little soapy and wet. I ended having to pull over and finish the drying myself because it was such a pathetic drying job.

Overall, an extremely disappointing experience, and I would rate them 1 Star.

1
★☆☆☆☆

Big Ray's in Howell is the worst place to go for a lube and oil in Howell. (I went there on 11/26/08 to get a regular lube and oil job performed). The employees who handle the lube and oil jobs try to come across as if they are your true lube and oil advocate by constantly referring to you as "boss. " They do this, as they try extremely hard to push synthetic oil versus regular oil on you. They attempt to push the synthetic oil on you without telling you the price difference between synthetic versus regular oil. They just ask: ??You want the recommended synthetic oil, don??t you?? Synthetic oil is not recommend synthetic for my car, so I don??t know where they received that pressurized garbage from. They are true snake oil salesmen. I witnessed their slimy sales pitch being used on other customers as well. Yeah?I don??t recall getting any coupons offered to me, or the customers next to me. Where is my coupon?

Also, the receipt misleads you into thinking that you are getting your car vacuumed and your windows cleaned (you??re not). The service is not that quick and thorough (I had to wait 15 minutes before they started my service and they have no waiting area). You are much better off taking your car to the dealership you bought your car from. I only went to Big Ray??s because I forgot to schedule an appointment in a timely manner with my car dealership.

The only good thing is that you get $2.50 off any type of car wash at the Big Ray??s car wash joint, which is right next to Big Ray??s Lube and Oil joint. But this hardly makes up for the terrible service at the Lube and Oil joint. It was a weak car wash in that my car was still a little soapy and wet. I ended having to pull over and finish the drying myself because it was such a pathetic drying job.

Overall, an extremely disappointing experience, and I would rate them 1 Star.

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This is such a great place to go for your oil changes. They are friendly and informative.

As a woman it can sometimes be intimidating to go to an auto repair place. They make you so at ease and tell you everything you need to know.

They treat you kindly. They also give out great coupons everytime you go there.

5
★★★★★

This is such a great place to go for your oil changes. They are friendly and informative.

As a woman it can sometimes be intimidating to go to an auto repair place. They make you so at ease and tell you everything you need to know.

They treat you kindly. They also give out great coupons everytime you go there.

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