A-1 Quick Lube

★☆☆☆☆
  • 13601 W 11 Mile Rd

    Oak Park, MI 48237

    Map & Directions
  • 248-545-4447

1.0 2
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I am appalled at what happened at this Jiffy. I paid for the Signature Service Oil change, and became skeptical when after 5 minutes they told me they were finished. I specifically asked if the tire pressure was checked because I was having problems, and they said yes. Once I left I was having doubts whether anything was done since some items that are standard in the Signature Service weren't done: the windows, the floor vacuuming, no window cling to tell me when my next oil change was due.

I called the Jiffy Lube customer service number to say I was going to take it to another location. So two hours later I took my car to a Royal Oak location. Not only were they AMAZING, but they listed for me all of the things Oak Park didn't do: the chassis had 11 fittings that were not done, the differential was not checked, the power steering was low, the washer fluid was low, the radiator was a gallon low, the drain plug was loose, and the tires were at 25, not 35.

DO NOT WASTE YOUR MONEY HERE!!!

1
★☆☆☆☆

I am appalled at what happened at this Jiffy. I paid for the Signature Service Oil change, and became skeptical when after 5 minutes they told me they were finished. I specifically asked if the tire pressure was checked because I was having problems, and they said yes. Once I left I was having doubts whether anything was done since some items that are standard in the Signature Service weren't done: the windows, the floor vacuuming, no window cling to tell me when my next oil change was due.

I called the Jiffy Lube customer service number to say I was going to take it to another location. So two hours later I took my car to a Royal Oak location. Not only were they AMAZING, but they listed for me all of the things Oak Park didn't do: the chassis had 11 fittings that were not done, the differential was not checked, the power steering was low, the washer fluid was low, the radiator was a gallon low, the drain plug was loose, and the tires were at 25, not 35.

DO NOT WASTE YOUR MONEY HERE!!!

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I took my Lexus SC to Jiffy Lube for an oil change because of the convienient location and reasonable price. I was told my differential fluid needed to be changed and I was in luck because they were running a special. I took them up on the offer. Two days later I hear grinding sounds from the rear of my car. I take it to my Lexus dealer and they tell me the differential has no fluid! When I return to Jiffy Lube they tell me it's not their fault and refuse to do anything. When I call JIffy Lube corporate, I am told I have to have the differential disassembled at my own expense before they will even investigate. I did so and they finally paid to rebuild the differential with wrecking yard parts. No compensation for the months that I was without transportation. Now I only get oil changes at my Lexus dealer!

1
★☆☆☆☆

I took my Lexus SC to Jiffy Lube for an oil change because of the convienient location and reasonable price. I was told my differential fluid needed to be changed and I was in luck because they were running a special. I took them up on the offer. Two days later I hear grinding sounds from the rear of my car. I take it to my Lexus dealer and they tell me the differential has no fluid! When I return to Jiffy Lube they tell me it's not their fault and refuse to do anything. When I call JIffy Lube corporate, I am told I have to have the differential disassembled at my own expense before they will even investigate. I did so and they finally paid to rebuild the differential with wrecking yard parts. No compensation for the months that I was without transportation. Now I only get oil changes at my Lexus dealer!

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