Focus Optical

★★★★★
  • 2046 W Auburn Rd

    Rochester Hills, MI 48309

    Map & Directions
  • 248-852-8830

About Focus Optical

Hours
Mon - Fri, 9am - 5pm; Sat, Sun, closed

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5 4
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I stopped into Focus Optical today, and I was completely shocked by the level of service I received. First, they made me totally at ease with my first experience with an eye exam. The doctor was very detailed in their exam and talk me

3
★★★★★

I stopped into Focus Optical today, and I was completely shocked by the level of service I received. First, they made me totally at ease with my first experience with an eye exam. The doctor was very detailed in their exam and talk me

.

Both myself and wife have been customers of Focus Optical for nearly 10 years and have constantly received superior service from Tom who I believe is the owner. If we could give them 6 stars we would.

As an example of superior service,

3
★★★★★

Both myself and wife have been customers of Focus Optical for nearly 10 years and have constantly received superior service from Tom who I believe is the owner. If we could give them 6 stars we would.

As an example of superior service,

.

Stay away!
They were two weeks late in delivering my prescription sunglasses, then it turns out they flat-out lied to me about how much VSP would reimburse me.

VSP reimbursed me $100 less than what this store told me they would. When I

3
★★★★★

Stay away!
They were two weeks late in delivering my prescription sunglasses, then it turns out they flat-out lied to me about how much VSP would reimburse me.

VSP reimbursed me $100 less than what this store told me they would. When I

.

I was so surprised when I went here! I only went to this small optical center b/c I was trying to save some money on exam/contacts (which I did!) but it was the customer service that has me coming back! I've only met 2 of the people that work there (I think its just 3 or 4 people total) but they were great! They were professional but at the same time, extremely cool - Did not hassle me at all when I needed to exchange brands of contacts, gave me lots of trial lenses, stayed open a few minutes late waiting for me to arrive!, etc. No stuffiness like you get sometimes at D.O.C. Just good, old-fashioned mannered men! =) Yaahh for cheap contacts lol.

2
★★★★★

I was so surprised when I went here! I only went to this small optical center b/c I was trying to save some money on exam/contacts (which I did!) but it was the customer service that has me coming back! I've only met 2 of the people that work there (I think its just 3 or 4 people total) but they were great! They were professional but at the same time, extremely cool - Did not hassle me at all when I needed to exchange brands of contacts, gave me lots of trial lenses, stayed open a few minutes late waiting for me to arrive!, etc. No stuffiness like you get sometimes at D.O.C. Just good, old-fashioned mannered men! =) Yaahh for cheap contacts lol.

Pros: Staff, Prices, Wait

Cons: Nothing

 

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