Burger King

★★☆☆☆
  • 950 East Big Beaver Rd

    Troy, MI 48083

    Map & Directions
  • 248-234-6385

About Burger King

Categories
  • Fast Food Restaurants
Details
  • $
  • Carry Out
Hours
M-Sa 6am-midnight, Su 7am-midnight

Food

Food
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Went through the drive thru at BK. We first waited 4 minutes behind a truck who was at the speakers and waiting to order. Once we pulled up, we placed our order quickly. We then waited at the window for 7 minutes, waiting for our order. When we finally received our order, no apology was given for the wait- they just handed us a bag of food and two coupons for a free Dr. Pepper. We drove away just to find that we had been given two wrong burgers (been given Mushroom burgers, instead of Westerns) and no onion rings. We turned around, went inside to ask for the right burgers. We weren't given an apology, and had to wait 8 minutes for two new burgers. We opened the burgers right there, to make sure they were correct, and AGAIN we had been given mushroom burgers, after explaining that we wanted Westerns! When we told the BK worker, he grabbed the burgers from us and slammed it into the garbage in front of us. No apology. Waited a few more minutes, and I finally asked that we be given a refund- we weren't able to waste any more time. Waited a few minutes for the manager to come. He refunded our money, but did not offer up any apology or incentive for us to ever return. Terrible experience, and a waste of half an hour- and still left hungry.

1
★☆☆☆☆

Went through the drive thru at BK. We first waited 4 minutes behind a truck who was at the speakers and waiting to order. Once we pulled up, we placed our order quickly. We then waited at the window for 7 minutes, waiting for our order. When we finally received our order, no apology was given for the wait- they just handed us a bag of food and two coupons for a free Dr. Pepper. We drove away just to find that we had been given two wrong burgers (been given Mushroom burgers, instead of Westerns) and no onion rings. We turned around, went inside to ask for the right burgers. We weren't given an apology, and had to wait 8 minutes for two new burgers. We opened the burgers right there, to make sure they were correct, and AGAIN we had been given mushroom burgers, after explaining that we wanted Westerns! When we told the BK worker, he grabbed the burgers from us and slammed it into the garbage in front of us. No apology. Waited a few more minutes, and I finally asked that we be given a refund- we weren't able to waste any more time. Waited a few minutes for the manager to come. He refunded our money, but did not offer up any apology or incentive for us to ever return. Terrible experience, and a waste of half an hour- and still left hungry.

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Horrible customer service. Advertised pricing was wrong (he said they changed from winter to summer pricing but it's mid March?) & when we asked to speak to a manager the cashier, Robert, says "Well, what's a manager going to do about the price?" in an irritated tone. Then he complained to the manager that we were complaining about the price...that THEY had listed wrong! Now, what if we all refused to pay 33 cents of the total food bill...do you think they would give us our food? No! Those cents add up to dollars & how many people are they getting over on because they're too lazy to change the pricing? Now I'm supposed to overpay? Please. Still, the main issue was the disrespect. So if there's another BK near you, opt for the other one. I definitely will!

1
★☆☆☆☆

Horrible customer service. Advertised pricing was wrong (he said they changed from winter to summer pricing but it's mid March?) & when we asked to speak to a manager the cashier, Robert, says "Well, what's a manager going to do about the price?" in an irritated tone. Then he complained to the manager that we were complaining about the price...that THEY had listed wrong! Now, what if we all refused to pay 33 cents of the total food bill...do you think they would give us our food? No! Those cents add up to dollars & how many people are they getting over on because they're too lazy to change the pricing? Now I'm supposed to overpay? Please. Still, the main issue was the disrespect. So if there's another BK near you, opt for the other one. I definitely will!

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This particular Burger King is clean enough and the staff is nice enough. The food is the same as always. Nothing extraordinary about this location, but standard and decent. I would recommend if Burger King is what you are looking for in Troy.

3
★★★☆☆

This particular Burger King is clean enough and the staff is nice enough. The food is the same as always. Nothing extraordinary about this location, but standard and decent. I would recommend if Burger King is what you are looking for in Troy.

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Message from Burger King

There's a Burger King® restaurant near you at 950 East Big Beaver Rd. Visit us or call for more information. Every day, more than 11 million guests visit over 13,000 Burger King® restaurants near them in 97 countries around the world. And they do so because our fast food restaurants are known for serving high-quality, great-tasting and affordable food. The Burger King® restaurant in Troy, MI serves burgers, breakfast, lunch and dinner prepared your way. The original HOME OF THE WHOPPER®, our commitment to quality ingredients, signature recipes, iconic sandwiches like the flame-grilled WHOPPER® Sandwich and fast, family-friendly dining experiences in a welcoming environment is what has defined our brand for more than 50 successful years.

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