Horton's Tree Service

★★★☆☆

About Horton's Tree Service

Categories
  • Tree Services
Details
  • Tree Stump Removal
Hours
M-F 9am-5pm, Sa-Su Closed
Special Offer
Call Today
Emails
  • hortonstreeservice@yahoo.com
Year Established
  • 1980
Payment Options
  • Cash

Home & Garden

Home & Garden
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Horton's Tree Service was contracted to cut down three trees on my property and grind the stumps 7 inches below grade. I paid them in full when the work was performed. The mulch produced by the grinding of the stump (a very large Elm tree) left a big pile that totally covered the area. After distributing it about my yard and letting the rest compact and dissolve, I noticed there was 3 or 4 area the stump HAD NOT been ground down all the way and is sticking up out of the ground. This prohibited me from applying dirt and grass seed and getting on with my landscaping. So I called Horton's and nicely explained the situation and asked Kurt to come out and finish the job. I left it up to his convenience and added ""2 or 3 weeks to finish it"". He referred me to his stump guy. I called the stump guy and explained the whole situation to him and asked him to come out and finish the job I already paid for in full. He gave me every excuse under the sun (said he lived far from my house, wasn't on this side of town very often, broke a saw tooth while doing it, etc) and finally said he would only come up if I paid him again. Why would I pay AGAIN for something I paid in full for already. I told him I was going to let Horton's know that the stump guy THEY contracted would not finish it. \r\n\r\nI left a message on Kurt's answering machine letting him know I wasn't satisfied with this solution and asked him to come over with a chain saw and just cut wedges out of it and get it below grade. NO call was returned. Where is everyone's integrity these days? 1 month later I called and spoke to his receptionist telling her I was going to report them for non-fulfillment of contract. No call was returned and no work has commenced. It has been a month and think that is enough time. Over a year has elapsed since the work was first completed (January 2007).

1
★★☆☆☆

Horton's Tree Service was contracted to cut down three trees on my property and grind the stumps 7 inches below grade. I paid them in full when the work was performed. The mulch produced by the grinding of the stump (a very large Elm tree) left a big pile that totally covered the area. After distributing it about my yard and letting the rest compact and dissolve, I noticed there was 3 or 4 area the stump HAD NOT been ground down all the way and is sticking up out of the ground. This prohibited me from applying dirt and grass seed and getting on with my landscaping. So I called Horton's and nicely explained the situation and asked Kurt to come out and finish the job. I left it up to his convenience and added ""2 or 3 weeks to finish it"". He referred me to his stump guy. I called the stump guy and explained the whole situation to him and asked him to come out and finish the job I already paid for in full. He gave me every excuse under the sun (said he lived far from my house, wasn't on this side of town very often, broke a saw tooth while doing it, etc) and finally said he would only come up if I paid him again. Why would I pay AGAIN for something I paid in full for already. I told him I was going to let Horton's know that the stump guy THEY contracted would not finish it. \r\n\r\nI left a message on Kurt's answering machine letting him know I wasn't satisfied with this solution and asked him to come over with a chain saw and just cut wedges out of it and get it below grade. NO call was returned. Where is everyone's integrity these days? 1 month later I called and spoke to his receptionist telling her I was going to report them for non-fulfillment of contract. No call was returned and no work has commenced. It has been a month and think that is enough time. Over a year has elapsed since the work was first completed (January 2007).

Pros: Initial price

Cons: Follow-up, problem resolution

.

Horton's tree service came out gave us a estimate, it was a great price and the discounts include made it even better. they did the work, they were very professional and did a great clean up job. I too had a coupon but it was explained to me that it was already applied to my estimate, at the bottom right above the signature sure enought it was written on there discounts applied. I would use them again anytime.

2
★★★★★

Horton's tree service came out gave us a estimate, it was a great price and the discounts include made it even better. they did the work, they were very professional and did a great clean up job. I too had a coupon but it was explained to me that it was already applied to my estimate, at the bottom right above the signature sure enought it was written on there discounts applied. I would use them again anytime.

Pros: very professional, excellent work

Cons: In the summertime it can be a long wait

.

We choose to use Horton's based upon their local advertising and discount coupons.\r\nThey came out and gave a quote and later to do the job. But when our coupon\r\nwas presented at time of payment they would not accept it. No explanation given -\r\nit just was not valid. They insisted we pay the full amount as quoted - which we did -\r\nbut still feel we were cheated. There was no experation date or other limitations\r\nprinted on the coupon. Yes, the job was done in a timely and professional\r\nmanner - but we'd never call them again.

1
★★★☆☆

We choose to use Horton's based upon their local advertising and discount coupons.\r\nThey came out and gave a quote and later to do the job. But when our coupon\r\nwas presented at time of payment they would not accept it. No explanation given -\r\nit just was not valid. They insisted we pay the full amount as quoted - which we did -\r\nbut still feel we were cheated. There was no experation date or other limitations\r\nprinted on the coupon. Yes, the job was done in a timely and professional\r\nmanner - but we'd never call them again.

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