M Spa

★★★★★
  • 2276 E Centre Ave

    Portage, MI 49002

    Cross street: Located on E Centre just west of Portage Rd

    Map & Directions
  • 269-327-6772

About M Spa

Hours
Mon Closed ; Tue 9am-6pm ; Wed 9am-8pm ; Thu 9am-8pm ; Fri 9am-6pm ; Sat 9am-5pm ; Sun Closed ; Appointments Available

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I would just like to say that I think the fact that the child was autistic should not be a factor in this whole discussion. How was the salon owner to have known this? What I do know is that I have three children and would never, ever

3
★★★★★

I would just like to say that I think the fact that the child was autistic should not be a factor in this whole discussion. How was the salon owner to have known this? What I do know is that I have three children and would never, ever

.

The owner of this establishment is a horrible person!! Please don't go here. Spend your money elsewhere.

3
★★★★★

The owner of this establishment is a horrible person!! Please don't go here. Spend your money elsewhere.

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To the owner of M Spa...When presented with a problem within your salon walls, you have two choices. Deal with it like a mature, responsible business owner or have a freak-out. You chose the freak-out option. \r
\r
I can understand not

3
★★★★★

To the owner of M Spa...When presented with a problem within your salon walls, you have two choices. Deal with it like a mature, responsible business owner or have a freak-out. You chose the freak-out option. \r
\r
I can understand not

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This owner is lucky I don't live in Kzoo or was there during her ridiculous unprofessional outburst. I have friends with autistic kids and if anyone treated them the way she treated this mother and child...I most likely would have called

3
★★★★★

This owner is lucky I don't live in Kzoo or was there during her ridiculous unprofessional outburst. I have friends with autistic kids and if anyone treated them the way she treated this mother and child...I most likely would have called

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I can't believe anyone would want to spend their hard earned money at this place! Just makes me sick at the owner for ever ever treating a child like that! Hope she loses business for this crap she pulled! Maybe someone needs to return the

3
★★★★★

I can't believe anyone would want to spend their hard earned money at this place! Just makes me sick at the owner for ever ever treating a child like that! Hope she loses business for this crap she pulled! Maybe someone needs to return the

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I bought gift certificates from here for Graduates! I will fight to get refunds!

3
★★★★★

I bought gift certificates from here for Graduates! I will fight to get refunds!

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Shame on you Michelle Mott (owner of M spa) for bullying your customers. I can't believe that you would scare a child by yelling at him like that..autistic or not! I feel so bad for this Mother. I'm glad at least the hairstylist tried to

3
★★★★★

Shame on you Michelle Mott (owner of M spa) for bullying your customers. I can't believe that you would scare a child by yelling at him like that..autistic or not! I feel so bad for this Mother. I'm glad at least the hairstylist tried to

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Anyone who plans on going here...DON'T! The owner does not deserve to profit off of anyone. My heart goes out to the mother and child that were bullied by owner, Michelle Mott! If you treat clients this way, I can only imagine how

3
★★★★★

Anyone who plans on going here...DON'T! The owner does not deserve to profit off of anyone. My heart goes out to the mother and child that were bullied by owner, Michelle Mott! If you treat clients this way, I can only imagine how

.

This spa owner should absolutely disgusted with herself! If she doesn't want children in her spa she should not accept appointments for them. To insult, degrade and embrass another human being ..and especially the mother of an autistic

3
★★★★★

This spa owner should absolutely disgusted with herself! If she doesn't want children in her spa she should not accept appointments for them. To insult, degrade and embrass another human being ..and especially the mother of an autistic

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you will NEVER get my business! I have NEVER heard of an owner bullying a customer. From what I understand that poor buy wasnt bothering any of your clients, and the fact that you shamed him and his mother enough to make them go OUTSIDE to

3
★★★★★

you will NEVER get my business! I have NEVER heard of an owner bullying a customer. From what I understand that poor buy wasnt bothering any of your clients, and the fact that you shamed him and his mother enough to make them go OUTSIDE to

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disgraceful!!! absolutely disgusting!!

3
★★★★★

disgraceful!!! absolutely disgusting!!

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LOL!!!! Well Miss Michelle Mott (owner), you're going to be eating humble pie for a LONG time!

3
★★★★★

LOL!!!! Well Miss Michelle Mott (owner), you're going to be eating humble pie for a LONG time!

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I hope this spa fails and the owner goes under! What a horrible thing to do to that baby and his mother. They closed down there facebook cause people were speaking out on behalf of that mother....goes to show the owner is a coward and a

3
★★★★★

I hope this spa fails and the owner goes under! What a horrible thing to do to that baby and his mother. They closed down there facebook cause people were speaking out on behalf of that mother....goes to show the owner is a coward and a

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I have just read what the owner of this business has done to not only because of his special needs but a baby ...you should be ashamed of yourself. This is horrible I would like to commend your stylist on being a class act...you the owner

3
★★★★★

I have just read what the owner of this business has done to not only because of his special needs but a baby ...you should be ashamed of yourself. This is horrible I would like to commend your stylist on being a class act...you the owner

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Awesome job on the part of the hair stylist, but the owner should be ashamed of herself. I want to know why no one stopped her from yelling at the mother....plenty of people witnessed it, why did no one stop her? She is a spoiled, sorry

3
★★★★★

Awesome job on the part of the hair stylist, but the owner should be ashamed of herself. I want to know why no one stopped her from yelling at the mother....plenty of people witnessed it, why did no one stop her? She is a spoiled, sorry

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I think an apology would be nice.

3
★★★★★

I think an apology would be nice.

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I hope she goes out of business. What an arrogant bully.

3
★★★★★

I hope she goes out of business. What an arrogant bully.

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Shame on you !

3
★★★★★

Shame on you !

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DISGUSTING!!!!

3
★★★★★

DISGUSTING!!!!

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This owner has no business being in business. No tact, no class. This place is garbage.

3
★★★★★

This owner has no business being in business. No tact, no class. This place is garbage.

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As much as I agree with all the poor ratings for the owners absolutely disgraceful poor excuse for a human being behaviour, I feel someone needs to give a HUGE HUGE acknowledgement and pat on the back to the wonderful stylist who went

3
★★★★★

As much as I agree with all the poor ratings for the owners absolutely disgraceful poor excuse for a human being behaviour, I feel someone needs to give a HUGE HUGE acknowledgement and pat on the back to the wonderful stylist who went

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Hearing you pulled down your FB page over comments made about employees treatment of customers. Not cool.

3
★★★★★

Hearing you pulled down your FB page over comments made about employees treatment of customers. Not cool.

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Obviously word of mouth is very strong...As far as the owner of MSpa...you just screwed yourself because you were having a bad hair day? You ought to feel like the most stupid, ridiculous, and childish person in the entire world...to yell

3
★★★★★

Obviously word of mouth is very strong...As far as the owner of MSpa...you just screwed yourself because you were having a bad hair day? You ought to feel like the most stupid, ridiculous, and childish person in the entire world...to yell

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As a teacher of children with Autism, I am completely saddened by the salon owner's poor verbal choice and lack of morals May she reap what she sow's to others. This is all to familiar a story to me though as I have heard so many

3
★★★★★

As a teacher of children with Autism, I am completely saddened by the salon owner's poor verbal choice and lack of morals May she reap what she sow's to others. This is all to familiar a story to me though as I have heard so many

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M spa is a disgrace! What has happened to the world when a child gets yelled at for being scared. I cant wait to see this business fail

3
★★★★★

M spa is a disgrace! What has happened to the world when a child gets yelled at for being scared. I cant wait to see this business fail

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Nothing I say would be any different than any other person on here. I am saddened by this. What a horrible thing to happen to anyone.

3
★★★★★

Nothing I say would be any different than any other person on here. I am saddened by this. What a horrible thing to happen to anyone.

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If I was that woman who was treated beyond poorly, I wouldn't have paid. I would have gotten contact info for the stylist and given her the amount and as much tip as I could afford at a later time. No human deserves to be treated in this

3
★★★★★

If I was that woman who was treated beyond poorly, I wouldn't have paid. I would have gotten contact info for the stylist and given her the amount and as much tip as I could afford at a later time. No human deserves to be treated in this

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The owner of this salon should be ashamed of herself. She felt the need to yell at a little boy that has autism and his mom because he was having a hard time while getting a hair cut. That is horrible. Many people are outraged for this

3
★★★★★

The owner of this salon should be ashamed of herself. She felt the need to yell at a little boy that has autism and his mom because he was having a hard time while getting a hair cut. That is horrible. Many people are outraged for this

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The owner of this spa is a stain on the community. The owner accosted a Mother of an Autistic child in front of the staff and patrons. She was yelling at the mother because the boy was crying, and when the mother told the owner "I am

3
★★★★★

The owner of this spa is a stain on the community. The owner accosted a Mother of an Autistic child in front of the staff and patrons. She was yelling at the mother because the boy was crying, and when the mother told the owner "I am

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Yelling at a mother until she cried because her little one was scared to get his hair cut was contemptible at the very least. To find out this little guy had Autism and you've probably scarred him for life is just sad. I truly hope the

3
★★★★★

Yelling at a mother until she cried because her little one was scared to get his hair cut was contemptible at the very least. To find out this little guy had Autism and you've probably scarred him for life is just sad. I truly hope the

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Shame, Shame, Shame on you for treating your clients this way. Your inability to run a salon is clearly shown here. Living in Northern Michigan, the consequences of your inappropriate behavior is very well known, everywhere. Obviously you

3
★★★★★

Shame, Shame, Shame on you for treating your clients this way. Your inability to run a salon is clearly shown here. Living in Northern Michigan, the consequences of your inappropriate behavior is very well known, everywhere. Obviously you

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I wouldnt go there if it ws FREE. I hv heard how.the owner of this business yelled at the mother of the autisic child who ws crying during his haircut. Wish I would hv been there to tell the owner off and hug that mother and child. I hv a

3
★★★★★

I wouldnt go there if it ws FREE. I hv heard how.the owner of this business yelled at the mother of the autisic child who ws crying during his haircut. Wish I would hv been there to tell the owner off and hug that mother and child. I hv a

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Will never be visiting after hearing about the owner yelling at the mother of an upset Autistic child. Do not support this business.

3
★★★★★

Will never be visiting after hearing about the owner yelling at the mother of an upset Autistic child. Do not support this business.

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I will personally make it my business to get everyone in your area to boycott this salon, how petty and unprofessional to act like this to a small child. I have reposted this article and also am very active with the chamber of commerce and

3
★★★★★

I will personally make it my business to get everyone in your area to boycott this salon, how petty and unprofessional to act like this to a small child. I have reposted this article and also am very active with the chamber of commerce and

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WOW I am from The upper peninsula of Michigan I so shared the story on my page of this aweful OWNER OWNER of a place treating the mother and child like that !!!! Even if he didnt have a condition still dont matter children of that age do

3
★★★★★

WOW I am from The upper peninsula of Michigan I so shared the story on my page of this aweful OWNER OWNER of a place treating the mother and child like that !!!! Even if he didnt have a condition still dont matter children of that age do

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I've heard about how mean, ignorant and inconsiderate the owner at Mspa is and I'm never going there. I don't plan to recommend anyone either. Honestly, it does not matter to me if the child affected by this is Autistic or not...no one is

3
★★★★★

I've heard about how mean, ignorant and inconsiderate the owner at Mspa is and I'm never going there. I don't plan to recommend anyone either. Honestly, it does not matter to me if the child affected by this is Autistic or not...no one is

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Really? Yelling at autistic children? I hope this gives you a wake up call on how to treat people. Shame on you and your ugly energy.

3
★★★★★

Really? Yelling at autistic children? I hope this gives you a wake up call on how to treat people. Shame on you and your ugly energy.

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Did you really scream at a mom and her young child with autism? \r
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Did you know that children with autism often have sensory issues and the bright lights, smells and sounds of a hair salon can quickly overwhelm them? They are often

3
★★★★★

Did you really scream at a mom and her young child with autism? \r
\r
Did you know that children with autism often have sensory issues and the bright lights, smells and sounds of a hair salon can quickly overwhelm them? They are often

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I too am not impressed with the complete disregard for children/adults with special needs. You should be ashamed of yourself and phone and offer an apology to that poor mother ! I hope word gets out how awful you treated this mother and

3
★★★★★

I too am not impressed with the complete disregard for children/adults with special needs. You should be ashamed of yourself and phone and offer an apology to that poor mother ! I hope word gets out how awful you treated this mother and

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After reading a Facebook post about how rude and unprofessional the owner of this establishment is, I would never go there. However, when I learned that she unleashed her fury on a mother and her young AUTISTIC son because he was crying

3
★★★★★

After reading a Facebook post about how rude and unprofessional the owner of this establishment is, I would never go there. However, when I learned that she unleashed her fury on a mother and her young AUTISTIC son because he was crying

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Last week I visited the M Spa to use a gift card that my daughter purchased for me for Mother's Day. I treated myself to a facial and was absolutely blown away with my entire experience with the facility. The girls at the desk were great when I booked the appointment by helping me choose a facial best for my skin type. I was given a warm robe and spa sandals to wear during my stay which really helped me take that first step in letting myself relax. My esthetician, Renay, truly exceeded all of my expectations during my service. The massage portion of the facial was to die for, and my skin felt smooth and rejouvenated after the detoxifying mask she used. I haven't been able to stop telling people about my unforgettable M Spa experience. All of my girlfriends this year will definitely be getting an M Spa gift card for Christmas! Thanks again Renay for such a great spa experience. I'll be back!

5
★★★★★

Last week I visited the M Spa to use a gift card that my daughter purchased for me for Mother's Day. I treated myself to a facial and was absolutely blown away with my entire experience with the facility. The girls at the desk were great when I booked the appointment by helping me choose a facial best for my skin type. I was given a warm robe and spa sandals to wear during my stay which really helped me take that first step in letting myself relax. My esthetician, Renay, truly exceeded all of my expectations during my service. The massage portion of the facial was to die for, and my skin felt smooth and rejouvenated after the detoxifying mask she used. I haven't been able to stop telling people about my unforgettable M Spa experience. All of my girlfriends this year will definitely be getting an M Spa gift card for Christmas! Thanks again Renay for such a great spa experience. I'll be back!

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I recently decided that I wanted to try hair extensions to make my hair look more full and add volume. Jamie was recommended to me by a friend who also had her extensions done at M Spa. Jamie was so helpful at matching up the perfect color and helping me decide on a good length. I get compliments on my hair all the time now. It always looks so natural and thick. I really like that no one would know they were extensions unless I told them. It was worth every penny and I was so impressed with how detailed Jamie was with making sure I loved my new look!

2
★★★★★

I recently decided that I wanted to try hair extensions to make my hair look more full and add volume. Jamie was recommended to me by a friend who also had her extensions done at M Spa. Jamie was so helpful at matching up the perfect color and helping me decide on a good length. I get compliments on my hair all the time now. It always looks so natural and thick. I really like that no one would know they were extensions unless I told them. It was worth every penny and I was so impressed with how detailed Jamie was with making sure I loved my new look!

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I go to M Spa for many of my salon/spa needs. I have been seeing Jennifer Buck for my hair recently, and I am floored with how great of a job she does. She listens to my concerns and hair predicaments and always comes up with a creative and effective solution. My hair always looks natural, yet polished, and very healthy. I trust her 100% with my hair, which is a big deal considering my bad past experiences with other stylists at other salons. If you are in need of professional, reliable service with reasonable prices you need to try M Spa and request Jennifer!

2
★★★★★

I go to M Spa for many of my salon/spa needs. I have been seeing Jennifer Buck for my hair recently, and I am floored with how great of a job she does. She listens to my concerns and hair predicaments and always comes up with a creative and effective solution. My hair always looks natural, yet polished, and very healthy. I trust her 100% with my hair, which is a big deal considering my bad past experiences with other stylists at other salons. If you are in need of professional, reliable service with reasonable prices you need to try M Spa and request Jennifer!

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I have been to almost every salon/spa from Three Rivers to Kalamazoo and I have to say that Mspa definitely one of the best, if not THE best. From the moment you walk in, it feels like you've stepped out of Portage, Michigan and into another world...a RELAXING world. It is a great place to excape to for some classy pampering at a reasonable price. I completely enjoyed my visit and hope to go back soon. I would also like to note that through my entire visit the staff seemed genuinely happy to be there and seemed to love what they do...they remained professional and courteous. :) I would recommend to everyone!

2
★★★★★

I have been to almost every salon/spa from Three Rivers to Kalamazoo and I have to say that Mspa definitely one of the best, if not THE best. From the moment you walk in, it feels like you've stepped out of Portage, Michigan and into another world...a RELAXING world. It is a great place to excape to for some classy pampering at a reasonable price. I completely enjoyed my visit and hope to go back soon. I would also like to note that through my entire visit the staff seemed genuinely happy to be there and seemed to love what they do...they remained professional and courteous. :) I would recommend to everyone!

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I had my haircut and colored at MSpa for years, and they were so-so until Carrie started working there. She does an EXCELLENT job at coloring (both hi-lites and full color), and listens to what you want. I never left feeling that she didn't understand what I wanted. Every other employee I encountered was polite. Sure it's not NYC fancy, but it is great for the area (and especially the price!). Ever since I moved away I dream of going back to get the haircut I keep asking for but never get. Carrie is in high demand, so book early!

2
★★★★★

I had my haircut and colored at MSpa for years, and they were so-so until Carrie started working there. She does an EXCELLENT job at coloring (both hi-lites and full color), and listens to what you want. I never left feeling that she didn't understand what I wanted. Every other employee I encountered was polite. Sure it's not NYC fancy, but it is great for the area (and especially the price!). Ever since I moved away I dream of going back to get the haircut I keep asking for but never get. Carrie is in high demand, so book early!

Pros: parking, price, comfort, cleanliness, products, Carrie

Cons: location, cash/check only tip, takes a long time to book appointments

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I have been to the M Spa several times, a couple of them with a gift card. The massage therepists are great, while the amenities are just okay (not luxurious in any way). This last experience will likely be my last. I was given a gift card as a birthday gift and was looking forward to my 30 min massage and delux whirlpool pedicure. \r
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The massage was fine and was followed by the pedi. I was expecting, as noted in their brochure, that the delux pedi included a reflexology massage - didn't happen. The pedicure was not at all relaxing and, for the lack of service (and personality), is way over priced.\r
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When it was time to pay, I was told that the balance of my gift card could not be used toward the tips (nor can a credit/debit card). I found this to be absurd since the gift card is basically cash already in their hands. Not to mention the fact that I had been given enough to cover tip, which is how a gift of this nature should be given. I left there less relaxed than I went in - the exact opposite of how things should have worked out. \r
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I have given them one star only because the massage therapists deserve a star, otherwise one star would seem too much. Whatever you do, DO NOT PURCHASE A GIFT CARD from this establishment. They have what is probably the most strict gift card policy in the business, and there is no flexability from the owner on this.

0
★☆☆☆☆

I have been to the M Spa several times, a couple of them with a gift card. The massage therepists are great, while the amenities are just okay (not luxurious in any way). This last experience will likely be my last. I was given a gift card as a birthday gift and was looking forward to my 30 min massage and delux whirlpool pedicure. \r
\r
The massage was fine and was followed by the pedi. I was expecting, as noted in their brochure, that the delux pedi included a reflexology massage - didn't happen. The pedicure was not at all relaxing and, for the lack of service (and personality), is way over priced.\r
\r
When it was time to pay, I was told that the balance of my gift card could not be used toward the tips (nor can a credit/debit card). I found this to be absurd since the gift card is basically cash already in their hands. Not to mention the fact that I had been given enough to cover tip, which is how a gift of this nature should be given. I left there less relaxed than I went in - the exact opposite of how things should have worked out. \r
\r
I have given them one star only because the massage therapists deserve a star, otherwise one star would seem too much. Whatever you do, DO NOT PURCHASE A GIFT CARD from this establishment. They have what is probably the most strict gift card policy in the business, and there is no flexability from the owner on this.

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foot pedicure was nice.
Prices are a bit steep compared to other therapists in town.
Overall good service. Aveda products is a plus. The makeup sold is not so great.

4
★★★★☆

foot pedicure was nice.
Prices are a bit steep compared to other therapists in town.
Overall good service. Aveda products is a plus. The makeup sold is not so great.

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.

love M spa. for a day of self pampering-& relaxation, you must go here! they have it all in spa treatments, manicures, pedicures,aromatherapy, facials, hairstylists, massage, makeup application & much more. the atmosphere is serene & peaceful. wonderful staff. I highly recommend them. They are a little pricey, but definetely well worth it.

5
★★★★★

love M spa. for a day of self pampering-& relaxation, you must go here! they have it all in spa treatments, manicures, pedicures,aromatherapy, facials, hairstylists, massage, makeup application & much more. the atmosphere is serene & peaceful. wonderful staff. I highly recommend them. They are a little pricey, but definetely well worth it.

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.

a beautiful place. some services are wonderful here. i would recommend a massage here. but forget about haircuts or color. i had the worst haircut i have ever had here. ever. that includes the haircut i gave myself when i was 7.

there is some extremely awkward tension at the front desk between the owner and the staff. i also have to say its a bit of a joke that there isnt voice mail after hours. so if you want to book an appointment you have to call during regualr business hours. this might have changed since i no longer use there services. one other consideration, is that it takes a LONG time to book with your stylist. i used to live in LA and NYC and i have never had to book appointments 6 weeks out. i am still recovering from the MULLET i didnt ask for

1
★★☆☆☆

a beautiful place. some services are wonderful here. i would recommend a massage here. but forget about haircuts or color. i had the worst haircut i have ever had here. ever. that includes the haircut i gave myself when i was 7.

there is some extremely awkward tension at the front desk between the owner and the staff. i also have to say its a bit of a joke that there isnt voice mail after hours. so if you want to book an appointment you have to call during regualr business hours. this might have changed since i no longer use there services. one other consideration, is that it takes a LONG time to book with your stylist. i used to live in LA and NYC and i have never had to book appointments 6 weeks out. i am still recovering from the MULLET i didnt ask for

Pros: great skin care, great massage, good parking

Cons: pricey, bitchy staff, long wait for apptmnt

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While the individual services are far above average.Ambeance very nice you even though you can feel the tention between owner and staff. Try canceling an appointment on a sunday or monday, There's no answering machine and if you don't give 24 hour notice,,Your charged for 1/2 of any and all services. Outside of that though, I must give everyone else a big thumbs up.

2
★★★★☆

While the individual services are far above average.Ambeance very nice you even though you can feel the tention between owner and staff. Try canceling an appointment on a sunday or monday, There's no answering machine and if you don't give 24 hour notice,,Your charged for 1/2 of any and all services. Outside of that though, I must give everyone else a big thumbs up.

 

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