On Fire Hair Design

★★☆☆☆

About On Fire Hair Design

Details
Hours
STORE HOURS Monday 1:00PM-8:00PM Tuesday 1:00PM-8:00PM Thursday 9:00AM-5:00PM Friday 9:00AM-5:00PM Saturday 9:00AM-4:00PM Wednesday & Sunday CLOSED

Personal Services

Personal Services
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I have been going to the owner of this Salon since I was 15 years old. She is top notch she knows what she is doing and explains how to get the same look at home after you leave her salon. I totally trust her and whenever I come in for a hair cut sit down and let her do her thing. I feel like for the money I am charged I walk away feeling like a million dollars.Brenda is the best and only works with the best. I highly recommend this salon and all the services.

5
★★★★★

I have been going to the owner of this Salon since I was 15 years old. She is top notch she knows what she is doing and explains how to get the same look at home after you leave her salon. I totally trust her and whenever I come in for a hair cut sit down and let her do her thing. I feel like for the money I am charged I walk away feeling like a million dollars.Brenda is the best and only works with the best. I highly recommend this salon and all the services.

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I took my daughter here to get her hair straightened. A $400 procedure. When She was finished it looked great. But 1 week later the curls were all back. When I called the salon to let them know the process didn't take, they tried giving me every excuse in the book as to why it wasn't their fault. Needless to say they did end up re-doing the process only for it not to take a 2nd time. Didn't bother calling them back a 3rd time, I know the fight I had getting the 1st re-do done. A very BIG Costly Mistake!!

1
★☆☆☆☆

I took my daughter here to get her hair straightened. A $400 procedure. When She was finished it looked great. But 1 week later the curls were all back. When I called the salon to let them know the process didn't take, they tried giving me every excuse in the book as to why it wasn't their fault. Needless to say they did end up re-doing the process only for it not to take a 2nd time. Didn't bother calling them back a 3rd time, I know the fight I had getting the 1st re-do done. A very BIG Costly Mistake!!

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Business Response:

Listen to your stylist As this client was a young teenager, I was concerned that she would not follow the rigorous instructions that follow a chemical straightener. I sat her down and explained that the hair needed to be kept straight-no bending of it-otherwise the straightener might not take. The first time she came back, it was obvious she had slept on it and bent up the hair shaft. I fixed it. The second time, they said it was all curly. There was a slight wave to a small portion of the bottom, back hair. As this part of the hair can be resistant, I reapplied the straightener without disagreement. As far as I was informed, they were happy with the service and actually left a generous tip. This is the first I heard of it not working the second time either. I did my best to make this client happy. Unfortunately, it seems as though the only thing that would have made them happy would have been to refund their money for a mistake that the client actually made in bending the hair after being instructed to keep it straight. On a side note, the cost of the service was grossly exaggerated.
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I went one time and loved my hair cut. So I went back and had the same person cut my hair. She picked up the wrong scissor and cut off my bangs in the front - rather than thinning them. I then was forced to pay full price for the cut.

1
★☆☆☆☆

I went one time and loved my hair cut. So I went back and had the same person cut my hair. She picked up the wrong scissor and cut off my bangs in the front - rather than thinning them. I then was forced to pay full price for the cut.

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Business Response:

Completely false. Neither I, nor my staff have any memory of any type of event like this ever occurring. And completely cutting off someone's bangs would be remembered. It's ironic that both negative comments on this page are from individuals that live in New Baltimore, when we only had one client from New Baltimore--the client whose teenage daughter got a chemical straightener.
 

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