Cook Heating & Air Cond

★☆☆☆☆

Home Construction & Remodeling

Home Construction & Remodeling
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1.0 2
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Terrible customer service and not honest. They came to do maintanance on the air condition and it was supposed to be free (part of a contract) but the technician at the end of the visit charged me for something extra they did. Why didn't they ask me if I wanted the extra or not? I was in the house at the time. I called multiple times and left messages and no one bothered to call me back. No response from managers or anyone else. There were multiple other issues with this visit, but it is enough to say do not consider this company.

1
★☆☆☆☆

Terrible customer service and not honest. They came to do maintanance on the air condition and it was supposed to be free (part of a contract) but the technician at the end of the visit charged me for something extra they did. Why didn't they ask me if I wanted the extra or not? I was in the house at the time. I called multiple times and left messages and no one bothered to call me back. No response from managers or anyone else. There were multiple other issues with this visit, but it is enough to say do not consider this company.

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when I was having a problem in the middle of winter they would not send a repairman.When they finally sent one in trhe spring he checked the furnace he said I needed a new furnace that mine was beyond repaire.
I called a different company they said there was nothing wrong with my furnace it was my thermastat.Replaced the thermastat & labor was less than 65.00.
I have had no more problems.That was two years ago.

PROS: none
CONS: I will never do business this owner.

1
★☆☆☆☆

when I was having a problem in the middle of winter they would not send a repairman.When they finally sent one in trhe spring he checked the furnace he said I needed a new furnace that mine was beyond repaire.
I called a different company they said there was nothing wrong with my furnace it was my thermastat.Replaced the thermastat & labor was less than 65.00.
I have had no more problems.That was two years ago.

PROS: none
CONS: I will never do business this owner.

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