Darrell's Firestone

★★★★★
Darrell's Firestone, your cars best friend!
  • 23534 Farmington Rd

    Farmington, MI 48336-3106

    Map & Directions
  • 248-381-9639

4.6667 3
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I cant believe these bad reviews the family and the crew at this store would never let any problem with a customer go away unsatisfied.I have had many repairs done there and everything they have repaired have been repaired correctly.I believe that something about these reviews does not add up the customer must have misunderstood or was just plain unreasonable.

5
★★★★★

I cant believe these bad reviews the family and the crew at this store would never let any problem with a customer go away unsatisfied.I have had many repairs done there and everything they have repaired have been repaired correctly.I believe that something about these reviews does not add up the customer must have misunderstood or was just plain unreasonable.

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I have used this family owned business for many years. I have had the best experience with this store. They have always done the right thing and always done all the repairs I have needed with the best service and quality.I RECOMMEND THEM HIGHLY.If you want a great experience have your repairs done at this very HONEST FAMILY RUN STORE

5
★★★★★

I have used this family owned business for many years. I have had the best experience with this store. They have always done the right thing and always done all the repairs I have needed with the best service and quality.I RECOMMEND THEM HIGHLY.If you want a great experience have your repairs done at this very HONEST FAMILY RUN STORE

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I went to this business and got the business. I am a single mother with little extra money. I needed new tires and working in Farmington, this business was close by. I took my car in on my lunch and spoke with Cary (the man behind the counter). I wanted to make certain that they would take the brand new tire off my passenger front and use it for my spare. This was a BRAND NEW TIRE. It had maybe 500 miles on it. When my car was ready for pick-up, I had a coworker drop me off to pick my car up. Since I was still working, I didn't check everything they did. Do you check when you get your oil changed to make sure they have used new oil, or that they have actually put in a NEW air filter? This business needs to be checked. They gave me one of my old tires (had 40,000+ miles on them) for my spare. I didn't check this, I assumed that Cary saw to my request. Two weeks later I decided to clean my car. I opened my trunk to put the mats back in and discovered that I had this old tire for a spare. When I called the business, they informed me that the tire had already been thrown away. THROWN AWAY! I hardly think so. Their only comment was "You should've checked!" I should've checked! They offered no compensation. As far as I'm concerned, they owe me a 40,000 mile tire. It would be the right thing to do. I will advertise for this company and Firestone in general. This was not right, I don't care how you look at it. I would suggest any other place of business, someone's garage would be better than doing business with these people.

4
★★★★☆

I went to this business and got the business. I am a single mother with little extra money. I needed new tires and working in Farmington, this business was close by. I took my car in on my lunch and spoke with Cary (the man behind the counter). I wanted to make certain that they would take the brand new tire off my passenger front and use it for my spare. This was a BRAND NEW TIRE. It had maybe 500 miles on it. When my car was ready for pick-up, I had a coworker drop me off to pick my car up. Since I was still working, I didn't check everything they did. Do you check when you get your oil changed to make sure they have used new oil, or that they have actually put in a NEW air filter? This business needs to be checked. They gave me one of my old tires (had 40,000+ miles on them) for my spare. I didn't check this, I assumed that Cary saw to my request. Two weeks later I decided to clean my car. I opened my trunk to put the mats back in and discovered that I had this old tire for a spare. When I called the business, they informed me that the tire had already been thrown away. THROWN AWAY! I hardly think so. Their only comment was "You should've checked!" I should've checked! They offered no compensation. As far as I'm concerned, they owe me a 40,000 mile tire. It would be the right thing to do. I will advertise for this company and Firestone in general. This was not right, I don't care how you look at it. I would suggest any other place of business, someone's garage would be better than doing business with these people.

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Message from Darrell's Firestone

We are an Independent Automotive Service Center featuring quality ACDelco Parts. We offer vehicle maintenance, service, & repair. Feel free to call or come by our location at anytime.

Key Points

  • Darrell's Firestone, your cars best...
 

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