Dillon's Jewelers

★★★★☆
  • 1007 S Wayne Rd

    Westland, MI 48186

    Cross street: Corner of Wayne & Avondale

    Map & Directions
  • 734-722-3839

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4.0588 17
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I've been doing business with Dillons Jewelers for about 5 years now, everyone there is very knowledgeable and 99.9% of the employees are awesome, there is one guy there that sorta has an attitude but usually when I go there I just try to

3
★★★★★

I've been doing business with Dillons Jewelers for about 5 years now, everyone there is very knowledgeable and 99.9% of the employees are awesome, there is one guy there that sorta has an attitude but usually when I go there I just try to

.

Very poor customer service! My husband and I bought our rings from there in 2010 and have had nothing but problems. I've had the diamonds fall out at least 10 times just in the short time that I have had the ring. (Sometimes they replaced them for free and a couple times they made me pay $10) I got my ring cleaned at another jeweler and one of the diamonds fell out while they were cleaning it, they replaced it (for free) and stated that that type of ring should have never been sized to fit my small finger and that the jeweler should have known that or resized the prongs as well. Most of the staff and the female owner have the worst attitudes and treat you like they are doing me a favor when they fix it for free. I will never refer this place to anyone!

1
★☆☆☆☆

Very poor customer service! My husband and I bought our rings from there in 2010 and have had nothing but problems. I've had the diamonds fall out at least 10 times just in the short time that I have had the ring. (Sometimes they replaced them for free and a couple times they made me pay $10) I got my ring cleaned at another jeweler and one of the diamonds fell out while they were cleaning it, they replaced it (for free) and stated that that type of ring should have never been sized to fit my small finger and that the jeweler should have known that or resized the prongs as well. Most of the staff and the female owner have the worst attitudes and treat you like they are doing me a favor when they fix it for free. I will never refer this place to anyone!

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.

My husband and I both bought out rings from Dillons, BIG MISTAKE. We have had the worst service everytime we go in there. We have also had several problems with the actual rings. I will never spend another dime there

3
★★★★★

My husband and I both bought out rings from Dillons, BIG MISTAKE. We have had the worst service everytime we go in there. We have also had several problems with the actual rings. I will never spend another dime there

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Very recently, I suggested to my son that he go to Dillon's to check out their engagement rings. He is comparing prices and I thought since Dillon's is in our locality, he might want to keep the business local.\r
Well, to keep a long story

3
★★★★★

Very recently, I suggested to my son that he go to Dillon's to check out their engagement rings. He is comparing prices and I thought since Dillon's is in our locality, he might want to keep the business local.\r
Well, to keep a long story

.

I shopped my gold around to over 10 different stores and Dillon's gave me over $300 more than anyone else around. I now buy my jewelry there too! They take care of their customers!

2
★★★★★

I shopped my gold around to over 10 different stores and Dillon's gave me over $300 more than anyone else around. I now buy my jewelry there too! They take care of their customers!

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Purchased an engagement ring and was very impressed with the fast courteous professional service of the staff. Frank applied no pressure and very knowledgable. He worked with me for some time at my own pace. Will definately go back for future jewelry needs.

2
★★★★★

Purchased an engagement ring and was very impressed with the fast courteous professional service of the staff. Frank applied no pressure and very knowledgable. He worked with me for some time at my own pace. Will definately go back for future jewelry needs.

.

I have been going to dillons for as long as i can remember. My parents went there to. I always deal with George. He knows me and my family by names. Always get the help I need on finding the perfect gifts.

5
★★★★★

I have been going to dillons for as long as i can remember. My parents went there to. I always deal with George. He knows me and my family by names. Always get the help I need on finding the perfect gifts.

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.

sell them your gold and get ripped off. they are not competitive at all. the service really stinks.

1
★☆☆☆☆

sell them your gold and get ripped off. they are not competitive at all. the service really stinks.

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.

This was a horrible experience. I was mad that when they soldered my Sterling Silver Bracelet a whole section turned black the lady told me just the spot would turn black where they dropped the solder at but would not notice . So the owner comes over an says if you know how to read the repair slip we wouldn't be having this argument as if I am illiterate or non American. I will never go here again and I will be telling anyone and everyone not to ever go here and I hope his business closes!

1
★☆☆☆☆

This was a horrible experience. I was mad that when they soldered my Sterling Silver Bracelet a whole section turned black the lady told me just the spot would turn black where they dropped the solder at but would not notice . So the owner comes over an says if you know how to read the repair slip we wouldn't be having this argument as if I am illiterate or non American. I will never go here again and I will be telling anyone and everyone not to ever go here and I hope his business closes!

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.

there amazingg... been friends with the family for years! only place my entire family will go to! they have an amazing wall clock selection and they'll help you custom make jewelry for your loved ones!

5
★★★★★

there amazingg... been friends with the family for years! only place my entire family will go to! they have an amazing wall clock selection and they'll help you custom make jewelry for your loved ones!

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.

We started shopping at Dillons a few years ago, when my husband decided to surprise me with a new diamond ring. They were very patient with us, as I had no idea what Iwanted. They sized it right there for me. We deal with Frank and he remembers our name every time we come in there... And Jerome is awesome to. Genuine people. Genuine Service. I will continue to shop there....hopefully for more surprises from hubby.

5
★★★★★

We started shopping at Dillons a few years ago, when my husband decided to surprise me with a new diamond ring. They were very patient with us, as I had no idea what Iwanted. They sized it right there for me. We deal with Frank and he remembers our name every time we come in there... And Jerome is awesome to. Genuine people. Genuine Service. I will continue to shop there....hopefully for more surprises from hubby.

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.

This is my favorite place and has been for about 10 years. My mother and I go there all the time and they are very nice and call us by our names. They are so friendly and down to earth that I won't go anywhere else and I always tell people to go here.

As to that other review about the coupon. I work in retail and they were right about not honoring the coupon. I have told several customers that I wont honor the coupon that they left at home. You must have the coupon to get the discount. That's why there is a coupon.

Dillion's is the best

5
★★★★★

This is my favorite place and has been for about 10 years. My mother and I go there all the time and they are very nice and call us by our names. They are so friendly and down to earth that I won't go anywhere else and I always tell people to go here.

As to that other review about the coupon. I work in retail and they were right about not honoring the coupon. I have told several customers that I wont honor the coupon that they left at home. You must have the coupon to get the discount. That's why there is a coupon.

Dillion's is the best

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.

I have been shopping at Dillon's Jewelers for over 6 years. I was brought in by a $1.99 watch battery coupon and I have been hooked every since. They changed my watch battery in a matter of a few moments and never pushed me to buy anything else in the store. They even showed me that I had a bad seal and fixed it right then and there for $5.00 more.

Everyone is friendly and knowledgeable. (I usually deal with George he is the best)
I bought my engagement ring and many other gifts from Dillon??s. The engagement ring I bought they sized it right there as I waited. Also as I was watching them size my ring one of the other employees (Jerome) went to 7-11 and bought me a Coke and refused to let me pay for his or even mine. I know it was a little thing but the meant a lot to me.

I had a bunch of old broken gold and George hooked me up. I was able to buy my wife a gift and walk out the store with cash in my pocket as well.

Anyone that has never been to Dillon??s you must go. They beat anyones prices hands down.

5
★★★★★

I have been shopping at Dillon's Jewelers for over 6 years. I was brought in by a $1.99 watch battery coupon and I have been hooked every since. They changed my watch battery in a matter of a few moments and never pushed me to buy anything else in the store. They even showed me that I had a bad seal and fixed it right then and there for $5.00 more.

Everyone is friendly and knowledgeable. (I usually deal with George he is the best)
I bought my engagement ring and many other gifts from Dillon??s. The engagement ring I bought they sized it right there as I waited. Also as I was watching them size my ring one of the other employees (Jerome) went to 7-11 and bought me a Coke and refused to let me pay for his or even mine. I know it was a little thing but the meant a lot to me.

I had a bunch of old broken gold and George hooked me up. I was able to buy my wife a gift and walk out the store with cash in my pocket as well.

Anyone that has never been to Dillon??s you must go. They beat anyones prices hands down.

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.

My family and I have shopped here for years! We all agree they have the best selection, quality, price and customer service!! I can't wait to go there for more! :)

5
★★★★★

My family and I have shopped here for years! We all agree they have the best selection, quality, price and customer service!! I can't wait to go there for more! :)

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.

I will never patronize this establishment or recommend it. It was a $1.99 watch battery replacement coupon that led me to one of the worst customer service experiences in my lifetime. I was looking through a local coupon book that arrived in the mail last week. I had recently done some cleaning and found a watch that I'd forgotten I owned. I immediately thought about the watch battery coupons that I??d seen and decided to get my watch working. Here??s the catch, there was another watch battery coupon for one of the stores in the Westland Mall, Brilliant Diamond. Since I was going to the mall I decided to pay the few cents more. As planned, I went to the mall first and mentioned to the guy that I had saw his ad for battery replacement and that I had left my coupon at home. The gentleman said, we will gladly honor it. That is good business! They were having trouble removing the cover off the back of the watch and asked me if I could bring it back on Tuesday when the jeweler was in. Well I remembered seeing the coupon for Dillon??s in the same book and decided to drive the two extra miles since I was in the area. When I came into the store, I said I am here today because of a coupon that I saw in a coupon book. I said, I drove over 20 miles to be here and I forgot the coupon. Is there anyway that you will honor it? The clerk told me no. I said well may I speak with your manager, who also told me no. He goes on to say that the Owner spends a lot of money in advertising. I said, I completely understand, that is what brought me into the store today. I will gladly put the coupon in the mail on Monday, again, the ad is what brought me into today and I drove over 20 miles to get here. He then goes on to compare their store to Kroger and the example was if there was a coupon and I forgot it, would the Kroger store honor it. If it was a genuine store coupon, I can guarantee the answer would be yes. To me, that again was one of the worst customer service experiences I??ve ever had. I can??t imagine a local store would turn away a customer for a $1.99 cent coupon. I would never suggest or recommend this jewelry establishment to anyone.

1
★☆☆☆☆

I will never patronize this establishment or recommend it. It was a $1.99 watch battery replacement coupon that led me to one of the worst customer service experiences in my lifetime. I was looking through a local coupon book that arrived in the mail last week. I had recently done some cleaning and found a watch that I'd forgotten I owned. I immediately thought about the watch battery coupons that I??d seen and decided to get my watch working. Here??s the catch, there was another watch battery coupon for one of the stores in the Westland Mall, Brilliant Diamond. Since I was going to the mall I decided to pay the few cents more. As planned, I went to the mall first and mentioned to the guy that I had saw his ad for battery replacement and that I had left my coupon at home. The gentleman said, we will gladly honor it. That is good business! They were having trouble removing the cover off the back of the watch and asked me if I could bring it back on Tuesday when the jeweler was in. Well I remembered seeing the coupon for Dillon??s in the same book and decided to drive the two extra miles since I was in the area. When I came into the store, I said I am here today because of a coupon that I saw in a coupon book. I said, I drove over 20 miles to be here and I forgot the coupon. Is there anyway that you will honor it? The clerk told me no. I said well may I speak with your manager, who also told me no. He goes on to say that the Owner spends a lot of money in advertising. I said, I completely understand, that is what brought me into the store today. I will gladly put the coupon in the mail on Monday, again, the ad is what brought me into today and I drove over 20 miles to get here. He then goes on to compare their store to Kroger and the example was if there was a coupon and I forgot it, would the Kroger store honor it. If it was a genuine store coupon, I can guarantee the answer would be yes. To me, that again was one of the worst customer service experiences I??ve ever had. I can??t imagine a local store would turn away a customer for a $1.99 cent coupon. I would never suggest or recommend this jewelry establishment to anyone.

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.

I had a clock that needed to be fixed, and they did a great job fixing it. They had it working like new in just a few days! I was very very happy with their service as well as their reasonable pricing. They also resize your rings, carry all types of watch batteries that they can replace for you while you wait, and they sell watches too. They buy your old jewelry, watches, and coins too. Very clean, ample parking, with a friendly staff. Open late on weekdays (8PM) and open on Saturdays too!

4
★★★★☆

I had a clock that needed to be fixed, and they did a great job fixing it. They had it working like new in just a few days! I was very very happy with their service as well as their reasonable pricing. They also resize your rings, carry all types of watch batteries that they can replace for you while you wait, and they sell watches too. They buy your old jewelry, watches, and coins too. Very clean, ample parking, with a friendly staff. Open late on weekdays (8PM) and open on Saturdays too!

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Review Partner
.

You can bring in old clocks and they will repair them, they will size your rings, replace all watch baterries, they sell watches (Citizen, Seiko), and buy your jewelry too! They buy gold, diamonds, rolex watches, and old coins. Nice

1
★★★☆☆

You can bring in old clocks and they will repair them, they will size your rings, replace all watch baterries, they sell watches (Citizen, Seiko), and buy your jewelry too! They buy gold, diamonds, rolex watches, and old coins. Nice

 

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