I had their sprinkler system installed in 2007. When they winterized it at the end of the year, they did not leave the drain cap. I now cannot use the system. I called on May 26 and was told they would not deliver a part nor send one overnight mail. I was told that they would only send via regular mail. I even tried to buy one at Lowes, but they did not have the correct size.
I did not receive the part so I called back the following Monday. I was again told that they would not deliver the part, now would they send one overnight. It has now been almost two weeks and still no part.
I just called for the fourth time and continue to receive very poor customer service. Nothing is being done to resolve my issue.
Be very careful before you decide to go with this company as their customer service has been been very poor and unresponsive. If you decide to use this company, be aware that you may have problems if you need anything after installation.
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