Manera Travel Agency

★★★☆☆
  • 5725 Schaefer Rd

    Dearborn, MI 48126

    Map & Directions
  • 313-945-9553

About Manera Travel Agency

Categories
Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

Hotels & Travel

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.

My family and friends have been dealing with manara travel for the past five years. I was shocked when I read the poor reviews regarding their customer service, because it has been nothing short of excellent for as long as we have done business with them and I have never seen anyone upset after dealing with them. I highly recommend this agency to anyone.

2
★★★★★

My family and friends have been dealing with manara travel for the past five years. I was shocked when I read the poor reviews regarding their customer service, because it has been nothing short of excellent for as long as we have done business with them and I have never seen anyone upset after dealing with them. I highly recommend this agency to anyone.

Pros: Customer Service, Completive Prices

.

Seriously
There are many agencies out there do yourself a favor and stay far far way from this one.
They royally screwed up our tickets -
basically made us arrive in amman at 1030
when our JFK flight was to leave at 1030
said they couldn't change it
etc..etcc..
and we were stuck in amman for 3 days until somone at royal jordanian felt sorry for us and helped out.
I called them severla times no one would help me out on the tickets they charged over 5k for.

0
★☆☆☆☆

Seriously
There are many agencies out there do yourself a favor and stay far far way from this one.
They royally screwed up our tickets -
basically made us arrive in amman at 1030
when our JFK flight was to leave at 1030
said they couldn't change it
etc..etcc..
and we were stuck in amman for 3 days until somone at royal jordanian felt sorry for us and helped out.
I called them severla times no one would help me out on the tickets they charged over 5k for.

Pros: just don't book with them!

Cons: They LIE AND STEAL you will be stuck in amman or abu dhabi

.

My parents used this travel agency for a trip to Saudi Arabia to perform the Hajj pilgrimage. This travel agency and it's members provided the most awful service to my parents. The hotels they were booked to stay in were oversold and my parents had to be shuffled around from hotel to hotel until they found a room. One of the tour buses they were on in the desert broke down and my parents (who are in their 60's) had to walk 6 hours on a Saudi highway, with others who were stranded - to get to their destination. Their tour operator was never available by phone and did not even give my parents their passports to return to the U.S. until 2 hours before their departure flight. My parents paid $13,000.00 for this trip-and received the most awful service. Please do not use this agency for your Hajj trip.

0
★☆☆☆☆

My parents used this travel agency for a trip to Saudi Arabia to perform the Hajj pilgrimage. This travel agency and it's members provided the most awful service to my parents. The hotels they were booked to stay in were oversold and my parents had to be shuffled around from hotel to hotel until they found a room. One of the tour buses they were on in the desert broke down and my parents (who are in their 60's) had to walk 6 hours on a Saudi highway, with others who were stranded - to get to their destination. Their tour operator was never available by phone and did not even give my parents their passports to return to the U.S. until 2 hours before their departure flight. My parents paid $13,000.00 for this trip-and received the most awful service. Please do not use this agency for your Hajj trip.

Pros: NONE

Cons: Horrible customer service

.



really no new

1
★★★☆☆



really no new

.

As a close friend of the owner and CEO Manara Travel I can say that the prior review is completely false. Ashraf Zaim's only affiliation with Manara Travel was the short stint in which he was the head of IT. Zaim's indictment on tax evasion had nothing to do with Manara Travel, nowhere in the 11 page indictment does it say ANYTHING about Manara Travel or the owner Maher Mattan. Zaim's business was named AZ Travel & Services and it was not even in Dearborn, MI it was based in Toledo, OH. Manara Travel agency has been a pleasure to work with and our company will continue to do business with them in the future.

2
★★★★★

As a close friend of the owner and CEO Manara Travel I can say that the prior review is completely false. Ashraf Zaim's only affiliation with Manara Travel was the short stint in which he was the head of IT. Zaim's indictment on tax evasion had nothing to do with Manara Travel, nowhere in the 11 page indictment does it say ANYTHING about Manara Travel or the owner Maher Mattan. Zaim's business was named AZ Travel & Services and it was not even in Dearborn, MI it was based in Toledo, OH. Manara Travel agency has been a pleasure to work with and our company will continue to do business with them in the future.

.

The Marana Travel Agency was named in an indictment of terrorists who stole funds from the US Government.

See the indictment of Ashraf Zaim, et al, at in the US District Court for the Northern District of Indiana, page 7 paragraph 20. (This page will not let me insert the URL)

"20. On or about August 7,2002, ZAIMN advised an IRS official that ESFS had moved from its location in Southfield, Michigan, to an address in Dearborn, Michigan. The new address ZAIM provided was actually the business address for the Manara Travel Agency, owned and operated by an associat of ZAIM."

0
★☆☆☆☆

The Marana Travel Agency was named in an indictment of terrorists who stole funds from the US Government.

See the indictment of Ashraf Zaim, et al, at in the US District Court for the Northern District of Indiana, page 7 paragraph 20. (This page will not let me insert the URL)

"20. On or about August 7,2002, ZAIMN advised an IRS official that ESFS had moved from its location in Southfield, Michigan, to an address in Dearborn, Michigan. The new address ZAIM provided was actually the business address for the Manara Travel Agency, owned and operated by an associat of ZAIM."

 

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