I was interested in beginning a class with My baby and Me in the 2 year old parent participated class. I had called end of October after the school year started and there was one spot left.
Throughout the following ordeal, I never spoke with the owner directly instead they have parent/helper relay info to potential customers.
The parent/helper informed me I could come and participate in a class to see if my child would enjoy it. We did go and that day was given some pricing that was not correctly prorated. I then contacted her again and waited all weekend for her to get back with me. The owner was unwilling to correctly pro rate the tuition, and in addition added the "free viewing class" in with the tuition.
On top of not correctly prorating the classes, the registration/supply fee of $60 was also not pro rated. If my child doesn't start until two months after the start of the year and we didn't use supplies for two months, it makes sense that this fee should also be prorated.
After my questioning of the correct prorating, coincidentally, the next hour after speaking with the parent/helper only spot available had just been filled and now no spots were available for me to attend.
Lastly, the class is offered at 11:45-1:00 which is a terrible time for two year olds, with lunch, nap, etc.
In addition to the above issues, I feel that this school is overpriced for the activities done in this class (marching band, singing, counting, colors, and the majority of time being play).
In summary, I feel that the owner is not very understanding and compromising in correctly prorating the tuition, isn't very personal by not discussing issues with potential customers (instead a parent/helper relays all information) and not very understanding by offering a class for 2 year olds at this time.
When I did finally get in touch with the owner, she said she would leave a message for the parent/helper to call me back but then did discuss their enrollment practices a bit and then said she didn't have any more time to discuss the issue with me. VERY UNPROFESSIONAL!!
I would definitely NOT recommend this program.
PROS: None
CONS: See above
Posted 10/23/06 | Report Abuse
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