Harley Photography

★★★☆☆
  • 3411 Wilson Ave SW

    Grandville, MI 49418

    Map & Directions
  • 616-538-0371

About Harley Photography

Hours
Tue-Fri 9am-5pm, Sat 9am-12pm
3.0 4
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My daughter was scheduled to have her senior pictures taken on September 22, 2010. Harley required a deposit of approximately $100 to hold this appointment. Due to many reasons, I needed to cancel this session. I called today September 1, 2010 (more than 20 days before the scheduled appointment, not last minute) to cancel and was told that my deposit is non-refundable. I was never told that the deposit is non-refundable when the appointment was scheduled and my credit card taken over the phone. Also, no where on the website (harleystudio.com) does it say that the deposit is non-refundable. The person on the phone claims that the deposit is non-refundable because they were holding the spot and could have filled the spot "20 times over" had they not been holding it for my daughter. This is ridiculous! We did not cancel on short notice, and with it being the height of the senior picture season, Harley still has plenty of time to fill this spot. Since their representative would not budge on their policy, I guess my only option would be going to small claims court. I could reschedule the appointment but I won't, and I would not recommend them to anyone else.

9/2/10: Shortly after posting my review, I received a phone call from the Harley representative to inform me that my deposit would be refunded. I also received a message from the owner of the studio to apologize and explain that there was a misunderstanding. The non-refundable policy is no longer in affect. It's too bad that this could not have been handled properly the first time.

2
★★☆☆☆

My daughter was scheduled to have her senior pictures taken on September 22, 2010. Harley required a deposit of approximately $100 to hold this appointment. Due to many reasons, I needed to cancel this session. I called today September 1, 2010 (more than 20 days before the scheduled appointment, not last minute) to cancel and was told that my deposit is non-refundable. I was never told that the deposit is non-refundable when the appointment was scheduled and my credit card taken over the phone. Also, no where on the website (harleystudio.com) does it say that the deposit is non-refundable. The person on the phone claims that the deposit is non-refundable because they were holding the spot and could have filled the spot "20 times over" had they not been holding it for my daughter. This is ridiculous! We did not cancel on short notice, and with it being the height of the senior picture season, Harley still has plenty of time to fill this spot. Since their representative would not budge on their policy, I guess my only option would be going to small claims court. I could reschedule the appointment but I won't, and I would not recommend them to anyone else.

9/2/10: Shortly after posting my review, I received a phone call from the Harley representative to inform me that my deposit would be refunded. I also received a message from the owner of the studio to apologize and explain that there was a misunderstanding. The non-refundable policy is no longer in affect. It's too bad that this could not have been handled properly the first time.

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My daughter recently had her senior pictures done at Harley Photography. She had Justin as her photographer and he was awesome. He was so friendly, he made us feel at ease right away. He made us laugh and have so much fun. My daughter's pictures are gorgeous and capture her personality in such a unique way. The staff at Harley is so friendly, they made the experience easy and stress free. Go to Harley, you'll be glad you did! Sandy V

5
★★★★★

My daughter recently had her senior pictures done at Harley Photography. She had Justin as her photographer and he was awesome. He was so friendly, he made us feel at ease right away. He made us laugh and have so much fun. My daughter's pictures are gorgeous and capture her personality in such a unique way. The staff at Harley is so friendly, they made the experience easy and stress free. Go to Harley, you'll be glad you did! Sandy V

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My son had his picture taken with Harley. It was a college kid who took the pictures. I thought I would get a professional photographer, that's what we pay for! Also, because they did not have the technology to send his picture digitally, his yearbook picture was dark and hard to see. So were the ones of the other students who went to Harley. Finally, the kids are under the impression they could win a car with kids who had pictures taken with Harely. It's a national contest, not local. Deceiving. I will NOT have my other children go here and I do NOT recommend them!

1
★☆☆☆☆

My son had his picture taken with Harley. It was a college kid who took the pictures. I thought I would get a professional photographer, that's what we pay for! Also, because they did not have the technology to send his picture digitally, his yearbook picture was dark and hard to see. So were the ones of the other students who went to Harley. Finally, the kids are under the impression they could win a car with kids who had pictures taken with Harely. It's a national contest, not local. Deceiving. I will NOT have my other children go here and I do NOT recommend them!

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I had my senior pictures taken at Harley, and they turned out great! The photographer really took the time to work with me and to get the right shots! She even went over my time by a bit in order to take a few more pictures. Although unless you have a fairly large budget, Harley may be too expensive for anything other than very special occasion pictures.

4
★★★★☆

I had my senior pictures taken at Harley, and they turned out great! The photographer really took the time to work with me and to get the right shots! She even went over my time by a bit in order to take a few more pictures. Although unless you have a fairly large budget, Harley may be too expensive for anything other than very special occasion pictures.

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1 out of 1 people found this review helpful.

 

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