Zak Computer Ctr

★★☆☆☆
  • 172 S Washington St

    Oxford, MI 48371

    Map & Directions
  • 248-628-8600

About Zak Computer Ctr

Computer & Internet Services

Computer & Internet Services
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I took the computer to Zak because I had purchased it there and it was under warranty. The employee was unable to find a problem and I took my computer back home three times before the employee suggested I reformat the computer myself when I requested he send it back to the manufacturer. He began walking me through the steps explaining that this is what the manufacturer would do. He warned me to be sure my information was backed up before I followed his directions. The next thing I knew he had deleted everything in my computer as I stood there in disbelief. He said, "Oh S**t!" and then told me to come back at the end of the day to pick up my computer telling me with condidence he could retrieve my date. Needless to say, it was lost forever. When I asked for some type of compensation the manager told me he wouldn't charge me for his time.

1
★☆☆☆☆

I took the computer to Zak because I had purchased it there and it was under warranty. The employee was unable to find a problem and I took my computer back home three times before the employee suggested I reformat the computer myself when I requested he send it back to the manufacturer. He began walking me through the steps explaining that this is what the manufacturer would do. He warned me to be sure my information was backed up before I followed his directions. The next thing I knew he had deleted everything in my computer as I stood there in disbelief. He said, "Oh S**t!" and then told me to come back at the end of the day to pick up my computer telling me with condidence he could retrieve my date. Needless to say, it was lost forever. When I asked for some type of compensation the manager told me he wouldn't charge me for his time.

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I'm a previous Zak customer at the Oxford, Michigan location. And historically, they have been very friendly and helpful. My most recent experience required a $100 fee to review and diagnose a problem with a computer. The staff at Zak, was unable to identify the issue with a boot-able error.

The recommended solution was to reformat the computer for an additional $150. When I voiced my displeasure at their inability to properly diagnose and repair the problem, the staff members response was simply, "whatever". I took themachine home and reformatted the drive myself.

Needless to say, they've lost a customer of three years.

0
★☆☆☆☆

I'm a previous Zak customer at the Oxford, Michigan location. And historically, they have been very friendly and helpful. My most recent experience required a $100 fee to review and diagnose a problem with a computer. The staff at Zak, was unable to identify the issue with a boot-able error.

The recommended solution was to reformat the computer for an additional $150. When I voiced my displeasure at their inability to properly diagnose and repair the problem, the staff members response was simply, "whatever". I took themachine home and reformatted the drive myself.

Needless to say, they've lost a customer of three years.

Cons: poor customer service

.

I'm a previous Zak customer at the Oxford, Michigan location. And historically, they have been very friendly and helpful. My most recent experience required a $100 fee to review and diagnose a problem with a computer. The staff at Zak, was unable to identify the issue with a boot-able error.

The recommended solution was to reformat the computer for an additional $150. When I voiced my displeasure at their inability to properly diagnose and repair the problem, the staff members response was simply, "whatever".

Needless to say, they've lost a customer of three years.

1
★☆☆☆☆

I'm a previous Zak customer at the Oxford, Michigan location. And historically, they have been very friendly and helpful. My most recent experience required a $100 fee to review and diagnose a problem with a computer. The staff at Zak, was unable to identify the issue with a boot-able error.

The recommended solution was to reformat the computer for an additional $150. When I voiced my displeasure at their inability to properly diagnose and repair the problem, the staff members response was simply, "whatever".

Needless to say, they've lost a customer of three years.

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This place is always there with a solution to my problems and usually it costs about the same as online stuff without the shipping costs. A Great Place to shop.

5
★★★★★

This place is always there with a solution to my problems and usually it costs about the same as online stuff without the shipping costs. A Great Place to shop.

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This place is great to go to when your computer has a glitch. They will take care of your computer and it will be just like new when you get it back. They are very friendly and know their material very well.

4
★★★★☆

This place is great to go to when your computer has a glitch. They will take care of your computer and it will be just like new when you get it back. They are very friendly and know their material very well.

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