Auto Lab Of Sterling Heights

★★★★☆
  • 37538 Van Dyke Ave

    Sterling Heights, MI 48312

    Map & Directions
  • 586-804-5570

Automotive

Automotive
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3.75 4
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Repair: It is still true that repair shops like to get over on women, but they won't get over on this ONE! When I left Steve??s Auto lab I looked at the papers that Steve had given me. He had a printed out sheet of all the things he claimed that I needed completed and attached was a diagnostic form. On the diagnostic form it listed at the top, immediate attention, future attention and No attention with boxes checked accordingly. As I compared the diagnostic form that was hand written with the printed out form that he gave me, I noticed the two did not match! Not, only did the two not match, but nowhere on the diagnostic form were there check marks in the Immediate attention boxes. To top it all off, I went to Discount Tires across the street from Steve??s where I always purchase my tires. I had my tires balanced and rotated for free and it did not even take 30 minutes! After the guys completed this service, I asked them if it looked like I needed any new tires soon (because CLEARLY had I needed any then they would have told me while taking all the tires off to perform all the duties) the guys said NO and that I had another 10,000+ miles to go on two and the other two were top notch. I then asked them to me perform a diagnostic. This time I did not have to leave my car. I was able to sit in the lobby, while watching them perform their duties through the glass and they were finished in 30 minutes top. The guys showed me the diagnostic and gave me a discount of $21. They had not found any issues that "STEVE??S" claim to have found! I then told the guys all that "STEVE??S" had said (because I figured I would wait FIRST to see if any of the same findings came up) the guy stated my inner and outer tie rods were perfectly fine and that none of those issues came up during the diagnostic. A NIGHTMARE that started on Saturday of $1600 + and 6 and a half hours at Steve??s was over not even 1 hour and less than $100 by Monday morning. I thank God for giving me knowledge and wisdom. I am so thankful that I have enough sense to get a second opinion, instead of letting someone like STEVE??s rip me off! I will never take my vehicle to STEVE??S or any other affiliation again! I am so thankful for the HONESTY at Discount Tires and I will continue to have Discount Tires meet my needs. Steve's Auto Lab will try to scam you into thinking you need work done that you don't! they cant be trusted!!!

1
★☆☆☆☆

Repair: It is still true that repair shops like to get over on women, but they won't get over on this ONE! When I left Steve??s Auto lab I looked at the papers that Steve had given me. He had a printed out sheet of all the things he claimed that I needed completed and attached was a diagnostic form. On the diagnostic form it listed at the top, immediate attention, future attention and No attention with boxes checked accordingly. As I compared the diagnostic form that was hand written with the printed out form that he gave me, I noticed the two did not match! Not, only did the two not match, but nowhere on the diagnostic form were there check marks in the Immediate attention boxes. To top it all off, I went to Discount Tires across the street from Steve??s where I always purchase my tires. I had my tires balanced and rotated for free and it did not even take 30 minutes! After the guys completed this service, I asked them if it looked like I needed any new tires soon (because CLEARLY had I needed any then they would have told me while taking all the tires off to perform all the duties) the guys said NO and that I had another 10,000+ miles to go on two and the other two were top notch. I then asked them to me perform a diagnostic. This time I did not have to leave my car. I was able to sit in the lobby, while watching them perform their duties through the glass and they were finished in 30 minutes top. The guys showed me the diagnostic and gave me a discount of $21. They had not found any issues that "STEVE??S" claim to have found! I then told the guys all that "STEVE??S" had said (because I figured I would wait FIRST to see if any of the same findings came up) the guy stated my inner and outer tie rods were perfectly fine and that none of those issues came up during the diagnostic. A NIGHTMARE that started on Saturday of $1600 + and 6 and a half hours at Steve??s was over not even 1 hour and less than $100 by Monday morning. I thank God for giving me knowledge and wisdom. I am so thankful that I have enough sense to get a second opinion, instead of letting someone like STEVE??s rip me off! I will never take my vehicle to STEVE??S or any other affiliation again! I am so thankful for the HONESTY at Discount Tires and I will continue to have Discount Tires meet my needs. Steve's Auto Lab will try to scam you into thinking you need work done that you don't! they cant be trusted!!!

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I had a exhaust manifold replaced. The price was reasonable

and the work was done within a few hours.Steve,the manager,

explain what was involved in replacing a exhaust manifold and

answer all questions. As a woman I need someone who will be

honest and not try to rip me off. This is the place to go if you

want good service and reasonable prices for auto repairs.

5
★★★★★

I had a exhaust manifold replaced. The price was reasonable

and the work was done within a few hours.Steve,the manager,

explain what was involved in replacing a exhaust manifold and

answer all questions. As a woman I need someone who will be

honest and not try to rip me off. This is the place to go if you

want good service and reasonable prices for auto repairs.

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.

Had a brake analysis and replacement done here. Their service is pretty good and fast. The brakes were worn out to 90% at the time for the replacement. They were 80% when the first checked after 5 years service. The whole service took about two hours to finish. I am pretty satisfied with their service.

4
★★★★☆

Had a brake analysis and replacement done here. Their service is pretty good and fast. The brakes were worn out to 90% at the time for the replacement. They were 80% when the first checked after 5 years service. The whole service took about two hours to finish. I am pretty satisfied with their service.

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I have taken several of my vehicles to Auto Lab at various times for various repairs. I have always been impressed with the service here.

I have taken the vehicle in withouth appointments and they almost always can write up the request immediately. before they do any work, they call and let me know exactly what is wrong, what they need to do, and the total cost in parts and labor. On occassion, they have suggested that I take my car to a different type of place when they felt they couldn't do the work as well as another place.

I have never had any trouble with the repairs, and they have been reasonably priced. I have not had any "surprises" where things cost more than expected. They have the old parts to return to you if you want them.

I highly recommend them for all your car troubles.

PROS: Good service, no surprises
CONS: None

5
★★★★★

I have taken several of my vehicles to Auto Lab at various times for various repairs. I have always been impressed with the service here.

I have taken the vehicle in withouth appointments and they almost always can write up the request immediately. before they do any work, they call and let me know exactly what is wrong, what they need to do, and the total cost in parts and labor. On occassion, they have suggested that I take my car to a different type of place when they felt they couldn't do the work as well as another place.

I have never had any trouble with the repairs, and they have been reasonably priced. I have not had any "surprises" where things cost more than expected. They have the old parts to return to you if you want them.

I highly recommend them for all your car troubles.

PROS: Good service, no surprises
CONS: None

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