Art Van Furniture

★★★☆☆
  • 425 E Eisenhower Pkwy

    Ann Arbor, MI 48108

    Map & Directions
  • 734-747-7170

About Art Van Furniture

Hours
Sun 11am-6pm, Mon-Sat 10am-9pm

Home & Garden

Home & Garden
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YOU DON'T HAVE TO SETTLE join the grass roots movement against the "BIG GUY" become friends with Tenpenny Furniture

1
★☆☆☆☆

YOU DON'T HAVE TO SETTLE join the grass roots movement against the "BIG GUY" become friends with Tenpenny Furniture

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I think Art Van Furniture sucks! I purchased a chaise lounge from there a coupe of years ago. It was put together with kindling and had broke twice. They repaired it with some crappy press board and now that I've taken it apart myself I can see that two legs that were supposed to support the middle are missing from the time I had it delivered. Although I have offered to send them pictures and they've told me the manufacturer guaranties the frame and they can get the parts for free they want to charge me four to five hundred dollars in labor to fix it. They have no quality department and three of their customer service reps don't seem to care at all that it was made poorly. We have limited options when it comes to furniture but I'm not the first person who's had their poor quality products fall apart within a couple of years and I can guaranty I'll never buy anything from these crooks again!

1
★☆☆☆☆

I think Art Van Furniture sucks! I purchased a chaise lounge from there a coupe of years ago. It was put together with kindling and had broke twice. They repaired it with some crappy press board and now that I've taken it apart myself I can see that two legs that were supposed to support the middle are missing from the time I had it delivered. Although I have offered to send them pictures and they've told me the manufacturer guaranties the frame and they can get the parts for free they want to charge me four to five hundred dollars in labor to fix it. They have no quality department and three of their customer service reps don't seem to care at all that it was made poorly. We have limited options when it comes to furniture but I'm not the first person who's had their poor quality products fall apart within a couple of years and I can guaranty I'll never buy anything from these crooks again!

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I have had two experiences with Art Van Furniture in Holland and I was quite impressed with their service. I purchased a Temperpedic mattress and could not get used to sleeping on it. The store picked it up and refunded my entire 2500.00. On another occasion I purchased a leather sectional and was told by the sales person that my cat's rear claws would not tear the leather. First time on it, we got claw punctures. I was really surprised when I complained and the manager had it picked up and returned to the store. I have to say, I think the Holland store at least, goes out of their way to keep their customers happy. I am actually on my way over to the store this evening to purchase a chest of drawers and I feel quite confident there will be no problems with my new furniture but if by chance there is, I know the company stands behind their product.

5
★★★★★

I have had two experiences with Art Van Furniture in Holland and I was quite impressed with their service. I purchased a Temperpedic mattress and could not get used to sleeping on it. The store picked it up and refunded my entire 2500.00. On another occasion I purchased a leather sectional and was told by the sales person that my cat's rear claws would not tear the leather. First time on it, we got claw punctures. I was really surprised when I complained and the manager had it picked up and returned to the store. I have to say, I think the Holland store at least, goes out of their way to keep their customers happy. I am actually on my way over to the store this evening to purchase a chest of drawers and I feel quite confident there will be no problems with my new furniture but if by chance there is, I know the company stands behind their product.

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We bought a Simmons mattress ($1000) from Art Van, Ann Arbor (Bob). But within 3 months the mattress had huge dips (6-7 inches) on both sides. We had bought a store warranty so we thought we should be OK. But the store refused to honor the warranty by claiming that it had stains which voids it!!! Store never provided any verbal or written indication of this pre[condition during the sale. Store manager was also not helpful at all. Numerous attempts to contact the district manager (Dennis Carr) were futile!!! All in all a sorry state of affairs. We finally ended up filing a case against them in small claims court. Ash Jan to Apr, 2009 mragarwal2000@yahoo.com

1
★☆☆☆☆

We bought a Simmons mattress ($1000) from Art Van, Ann Arbor (Bob). But within 3 months the mattress had huge dips (6-7 inches) on both sides. We had bought a store warranty so we thought we should be OK. But the store refused to honor the warranty by claiming that it had stains which voids it!!! Store never provided any verbal or written indication of this pre[condition during the sale. Store manager was also not helpful at all. Numerous attempts to contact the district manager (Dennis Carr) were futile!!! All in all a sorry state of affairs. We finally ended up filing a case against them in small claims court. Ash Jan to Apr, 2009 mragarwal2000@yahoo.com

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My husband and I bought a bed from this store that broke in less than 2 years. We are averaged sized people and take good care of our furniture. There is no reason a bed should fall apart by the rails in two years. Customer service was not helpful and hung up on me before I had a chance to ask if we would be better off buying new rails or getting the current rails repaired. Told my story to a couple of friends and turns out they have sworn off buying any furniture at Art Van because they had a similar experience with a couple of couches. Art Van does not stand by their products, which are obviously not good to begin with. The other people who wrote good reviews must work for the store.

2
★★☆☆☆

My husband and I bought a bed from this store that broke in less than 2 years. We are averaged sized people and take good care of our furniture. There is no reason a bed should fall apart by the rails in two years. Customer service was not helpful and hung up on me before I had a chance to ask if we would be better off buying new rails or getting the current rails repaired. Told my story to a couple of friends and turns out they have sworn off buying any furniture at Art Van because they had a similar experience with a couple of couches. Art Van does not stand by their products, which are obviously not good to begin with. The other people who wrote good reviews must work for the store.

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I have been in this store several times, but it turns out that I never bought any furniture in this store. Indeed there are lots of furniture, like dinning table and chair, sofa, futon, bed, mattress.....But they usually seem expensive to me. However, they do have discount during some time in a year. The price will go down a little bit. After all, if money is not your concern, then you can enjoy looking for something good here.

3
★★★☆☆

I have been in this store several times, but it turns out that I never bought any furniture in this store. Indeed there are lots of furniture, like dinning table and chair, sofa, futon, bed, mattress.....But they usually seem expensive to me. However, they do have discount during some time in a year. The price will go down a little bit. After all, if money is not your concern, then you can enjoy looking for something good here.

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Art Van has very good quality furniture. They have a very big store with all the kinds of furniture that you need and dream of at home. They sometimes offer very nice discount sale during the year, and you should be seeing their discount offer commercial on TV a lot then. Since they provide better quality of furniture, even if they are on sale, don't expect the price to be very low though.

5
★★★★★

Art Van has very good quality furniture. They have a very big store with all the kinds of furniture that you need and dream of at home. They sometimes offer very nice discount sale during the year, and you should be seeing their discount offer commercial on TV a lot then. Since they provide better quality of furniture, even if they are on sale, don't expect the price to be very low though.

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I was quite impressed to see the huge selection of mattresses available to try and purchase at Art Van. We are currently attempting to buy a new mattress and I'd been hesitant to shop Art Van. But I was pleasantly suprised by the number of demo beds as well as the price. Now, supposedly they were having a "Half-Price Sale", but this made the cost of some very nice mattresses as cheap as I could get them off the internet. Plus I enjoyed the knowledgeable staff (although there was a large amount of high-pressure sales going on).

PROS: Great Selection and Prices
CONS: Pressure Sales Techniques

4
★★★★☆

I was quite impressed to see the huge selection of mattresses available to try and purchase at Art Van. We are currently attempting to buy a new mattress and I'd been hesitant to shop Art Van. But I was pleasantly suprised by the number of demo beds as well as the price. Now, supposedly they were having a "Half-Price Sale", but this made the cost of some very nice mattresses as cheap as I could get them off the internet. Plus I enjoyed the knowledgeable staff (although there was a large amount of high-pressure sales going on).

PROS: Great Selection and Prices
CONS: Pressure Sales Techniques

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