Irish Mist Carpet Cleaning

★★☆☆☆

About Irish Mist Carpet Cleaning

Categories
  • Carpet & Rug Cleaners

Personal Services

Personal Services
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2.0 5
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Where do I begin? Unfortunately I should of checked the Insiderpages before I dared to call this place for carpet cleaning services (I wouldn't dare categorize them as a company because their lack of attention to deal with the public and customer service efficiently is deplorable). The customer service was horrific. I decided not to allow them to clean my carpet after they got to my home with a different quoted price than what I had received over the phone when I made my appointment! Who knew that space over 230 sq ft was considered another room and constituted another price, I'm sorry, my Master Degree is in Public Administration not "carpentry". The guy on the phone was extremely rude and unprofessional and tried to threaten to place a lien on my home if I didn't pay a $50 service fee for gas and wasted time for THEIR error, a fee that I had no noted knowledge of. Thank God for technology because the voicemail message that was left on my phone after a heated argument is worth a thousand words. It's a shame, with all of the negativity associated with this "place", I cannot believe that they are still around for others to experience such mockery. The poor nice service men can't get paid enough to work for such a hostile place. I guess I can abandon the thought of racism from the others reviews I've read, unfortunately this guy has issues with ALL races!

1
★☆☆☆☆

Where do I begin? Unfortunately I should of checked the Insiderpages before I dared to call this place for carpet cleaning services (I wouldn't dare categorize them as a company because their lack of attention to deal with the public and customer service efficiently is deplorable). The customer service was horrific. I decided not to allow them to clean my carpet after they got to my home with a different quoted price than what I had received over the phone when I made my appointment! Who knew that space over 230 sq ft was considered another room and constituted another price, I'm sorry, my Master Degree is in Public Administration not "carpentry". The guy on the phone was extremely rude and unprofessional and tried to threaten to place a lien on my home if I didn't pay a $50 service fee for gas and wasted time for THEIR error, a fee that I had no noted knowledge of. Thank God for technology because the voicemail message that was left on my phone after a heated argument is worth a thousand words. It's a shame, with all of the negativity associated with this "place", I cannot believe that they are still around for others to experience such mockery. The poor nice service men can't get paid enough to work for such a hostile place. I guess I can abandon the thought of racism from the others reviews I've read, unfortunately this guy has issues with ALL races!

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Giving this company 1 star was even too generous. The worst customer service I have EVER experienced. Please, please, do not waste your time by giving this company your business. The cleaned my carpet and I was told the carpets would dry within a few hours. My carpets were soaking wet for at least 2 days. The carpets developed waves and I was told they would now need to be stretched. I called numerous times for the owner and was told by the male receptionist that the owner was too busy to return my call. Rude, mean, immature, and I will NEVER recommend this company or ever return. Please, please do not waste your time or money. I am shocked they would even recieve one or two good reviews. And, for the record, a company can give good service but it is how they deal with the problems that is the real test of a quality company. This is not a "quality" company!!!!

1
★☆☆☆☆

Giving this company 1 star was even too generous. The worst customer service I have EVER experienced. Please, please, do not waste your time by giving this company your business. The cleaned my carpet and I was told the carpets would dry within a few hours. My carpets were soaking wet for at least 2 days. The carpets developed waves and I was told they would now need to be stretched. I called numerous times for the owner and was told by the male receptionist that the owner was too busy to return my call. Rude, mean, immature, and I will NEVER recommend this company or ever return. Please, please do not waste your time or money. I am shocked they would even recieve one or two good reviews. And, for the record, a company can give good service but it is how they deal with the problems that is the real test of a quality company. This is not a "quality" company!!!!

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1 out of 1 people found this review helpful.

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I had a very good experience with Irish Mist. Ken, the one who came out to do the cleaning, was very punctual, professional, knowledgeable, nice, and fast. My carpets and couch looked like new. I would recommend them to all my friends and family, and look forward to using them in the future. :)

4
★★★★☆

I had a very good experience with Irish Mist. Ken, the one who came out to do the cleaning, was very punctual, professional, knowledgeable, nice, and fast. My carpets and couch looked like new. I would recommend them to all my friends and family, and look forward to using them in the future. :)

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0 out of 1 people found this review helpful.

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I scheduled an appointment and with my busy schedule, since there was no reminder call, I forgot. The serviceman came to my place and told my wife (who was home sick) that there was normally a service charge but that it would be waved if we rescheduled within the next couple of days. I called to reschedule and was told that I had to pay the service charge because they had driven out to me (they are local!) or else it would go to a collections agency. When I tried to dispute it they hung up on me. I called back and told them that I would be using everyone in my network to spread the word about my experience. They said that the last guy to do that "lost his house". Wow. Horrible company!

1
★☆☆☆☆

I scheduled an appointment and with my busy schedule, since there was no reminder call, I forgot. The serviceman came to my place and told my wife (who was home sick) that there was normally a service charge but that it would be waved if we rescheduled within the next couple of days. I called to reschedule and was told that I had to pay the service charge because they had driven out to me (they are local!) or else it would go to a collections agency. When I tried to dispute it they hung up on me. I called back and told them that I would be using everyone in my network to spread the word about my experience. They said that the last guy to do that "lost his house". Wow. Horrible company!

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I called them for an estimate to clean out my air ducts, and did not end up going with them for the service. Although they were very professional, nive, and informative about why they were the best, they were about double the price of others. I got my air ducts cleaned for half their price, and they did a great job. They have good prices on carpet cleaning, but I would look elsewhere for air duct cleaning services.

3
★★★☆☆

I called them for an estimate to clean out my air ducts, and did not end up going with them for the service. Although they were very professional, nive, and informative about why they were the best, they were about double the price of others. I got my air ducts cleaned for half their price, and they did a great job. They have good prices on carpet cleaning, but I would look elsewhere for air duct cleaning services.

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