Shomler Canoes & Kayaks Llc

★☆☆☆☆
  • 11390 N M 37

    Irons, MI 49644

    Map & Directions
  • 231-862-3475

About Shomler Canoes & Kayaks Llc

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We have rented here for 4 years we have never been happy with the rude lady that owns this place, but we camp right there and its convienent so we put up with her. Called was told no rafts available on 9-4 so I asked if could check 9-5 nope nothing available. We were going to switch everyone to conoe so I called back, then she said No we have rafts available you must have told me the wrong date. You have to pay in full no refunds no matter what. Plus pay 3% credit card fee. We get there listen to her being rude as she is telling us things. All of our equipment is stagged there. We get there and question wrong numbers on rafts and conoe and guy says dont worry about it. We get done take everything back she takes one seat cushion and kicks it under the garage door and closes the door,then tells us we are 1 cushion short, When I question the one kicked unser the door she says well that one is not our cushion so you owe me $15.00 for a cushion. When I tell her give me the one thats not your,she says no. Then I tell her we are not paying her. She gave me that one back. The cushions never left our boats, So she had to give it to us. We paid the $15.00 and reminded her we have spent over $2000.00 in the past 4 years with her. So told us ya I know that. Go right down the road to Horina's we stopped and talked to them much nicer and have the same prices.

1
★☆☆☆☆

We have rented here for 4 years we have never been happy with the rude lady that owns this place, but we camp right there and its convienent so we put up with her. Called was told no rafts available on 9-4 so I asked if could check 9-5 nope nothing available. We were going to switch everyone to conoe so I called back, then she said No we have rafts available you must have told me the wrong date. You have to pay in full no refunds no matter what. Plus pay 3% credit card fee. We get there listen to her being rude as she is telling us things. All of our equipment is stagged there. We get there and question wrong numbers on rafts and conoe and guy says dont worry about it. We get done take everything back she takes one seat cushion and kicks it under the garage door and closes the door,then tells us we are 1 cushion short, When I question the one kicked unser the door she says well that one is not our cushion so you owe me $15.00 for a cushion. When I tell her give me the one thats not your,she says no. Then I tell her we are not paying her. She gave me that one back. The cushions never left our boats, So she had to give it to us. We paid the $15.00 and reminded her we have spent over $2000.00 in the past 4 years with her. So told us ya I know that. Go right down the road to Horina's we stopped and talked to them much nicer and have the same prices.

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Business Response:

The rest of the story on this event is that this group returned very drunk. The women they refer to in the post is 4' 9" tall and was surrounded by three screeming men all at least 6' tall. It was so bad that a high school age worker asked if he should call 911. Sometimes it is better that some groups use some other livery. Although we try to service our customers the best we can, no one should be exposed to the type of behavior that happen that day.
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Since there are so many business in the Pine River area that rent canoes and kayaks, you would think that service would be exceptional. That is not the case at Shomler. Their website advertised 10% off if we stayed at a cooperating resort. When I requested the 10% off, I was told that I needed a receipt from the resort. Well, we hadn't checked in yet, so I didn't have a receipt. This information would have been useful prior to our arrival. Also, when I reserved the kayaks, I twice asked if each had a back rest and cup holder and I was told yes. As they loaded my kayak, I noticed there wasn't a cup holder. Fortunately I was standing there checking and was able to get them to switch it, but they were not too thrilled about switching. All 5 in our group commented how unfriendly they were. This place is also 4.5 miles south of the pine which is a real pain at the end of your float when you are tired and wet and have to drive that extra distance to return your paddle and cushion. The Pine River is beautiful, but rent from someone else.

1
★☆☆☆☆

Since there are so many business in the Pine River area that rent canoes and kayaks, you would think that service would be exceptional. That is not the case at Shomler. Their website advertised 10% off if we stayed at a cooperating resort. When I requested the 10% off, I was told that I needed a receipt from the resort. Well, we hadn't checked in yet, so I didn't have a receipt. This information would have been useful prior to our arrival. Also, when I reserved the kayaks, I twice asked if each had a back rest and cup holder and I was told yes. As they loaded my kayak, I noticed there wasn't a cup holder. Fortunately I was standing there checking and was able to get them to switch it, but they were not too thrilled about switching. All 5 in our group commented how unfriendly they were. This place is also 4.5 miles south of the pine which is a real pain at the end of your float when you are tired and wet and have to drive that extra distance to return your paddle and cushion. The Pine River is beautiful, but rent from someone else.

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Business Response:

The driver for this group had loaded brand new kayaks, he was unaware of the request for cup holders ( a first in all the years of renting watercraft). As the post said we replaced the new kayaks for older ones that had the cup holders. As for the discount, the web site states Sunday through Thursday if you stay at one of the campground listed. We would like to think that everyone that visits us is completely honest, but we have learned from past experience to request that they provide a campground receipt. Your confirmation from the campground would work if you have not checked in before you check in at the livery.
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While up in Kaleva we could not locate this company and the people on the phone were not helpful. Once we got there only 15 minutes late we found that the gave away our Kayaks to others even though we were in contact with them the whole time!

2
★★☆☆☆

While up in Kaleva we could not locate this company and the people on the phone were not helpful. Once we got there only 15 minutes late we found that the gave away our Kayaks to others even though we were in contact with them the whole time!

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