Bill & Charlie's Auto

★★★★★
  • 1206 E Oakland Ave

    Lansing, MI 48906

    Map & Directions
  • 517-374-6100

About Bill & Charlie's Auto

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Hours
Monday - Thursday 7:30 am to 5:30 pm. Fridays 7:30 am to 6:00 pm. Closed on Sat & Sun.
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Automotive

Automotive
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Had our vehicle checked by a competitor first (on a Thursday), big estimate for repairs so we took the vehicle home and parked it. I called 20+ places the next day (Friday), getting quotes for comparison, because it was a larger job, most places (incl Bill and Charlies) had to call me back. They did call back, and amazed me with their price, "bottom, basic" quote was less than $400 (compared to $1400-2200+ other places said). Guy and I talked, explained I would have my husband call back to confirm. Husband called when he got home from work, went over competitor quote while on the phone with B&C Auto repair ("This is for head gaskets, they included this, did you?"), he made the appointment to drop off next business day (Monday; today). Took the vehicle there today and paid almost $100 to have them diagnose it. It was exactly what I told them on the phone - head gasket (remember I had the quote in front of me from competitor). Their response, on the phone *I* said valve gasket. Do not argue with a customer. I called many places Friday, I knew what I was getting a quote for. My husband called on Friday also to verify the quote was for head gasket, even went over the competitor quote and was assured, yup, same thing, so he made the appointment. After dropping the car off today, the quote was over $2k for "basic stuff". No thanks, and very unhappy about having us drive an overheating car to their shop for the problem I and my husband told them of on different phone calls when making an appointment for the car, to have the estimate come back more than FIVE times (5x!!) as much as price over the phone. The people need to *listen* to their customers and double check themselves. We were now out an extra $100 bc they could not honor the quote over the phone, or even get anywhere near the competitor quote. Drove the car out of their lot and into their competitor where the repair is being done.

2
★★☆☆☆

Had our vehicle checked by a competitor first (on a Thursday), big estimate for repairs so we took the vehicle home and parked it. I called 20+ places the next day (Friday), getting quotes for comparison, because it was a larger job, most places (incl Bill and Charlies) had to call me back. They did call back, and amazed me with their price, "bottom, basic" quote was less than $400 (compared to $1400-2200+ other places said). Guy and I talked, explained I would have my husband call back to confirm. Husband called when he got home from work, went over competitor quote while on the phone with B&C Auto repair ("This is for head gaskets, they included this, did you?"), he made the appointment to drop off next business day (Monday; today). Took the vehicle there today and paid almost $100 to have them diagnose it. It was exactly what I told them on the phone - head gasket (remember I had the quote in front of me from competitor). Their response, on the phone *I* said valve gasket. Do not argue with a customer. I called many places Friday, I knew what I was getting a quote for. My husband called on Friday also to verify the quote was for head gasket, even went over the competitor quote and was assured, yup, same thing, so he made the appointment. After dropping the car off today, the quote was over $2k for "basic stuff". No thanks, and very unhappy about having us drive an overheating car to their shop for the problem I and my husband told them of on different phone calls when making an appointment for the car, to have the estimate come back more than FIVE times (5x!!) as much as price over the phone. The people need to *listen* to their customers and double check themselves. We were now out an extra $100 bc they could not honor the quote over the phone, or even get anywhere near the competitor quote. Drove the car out of their lot and into their competitor where the repair is being done.

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At a large local auto dealership an oil change turned into a "blown head gasket that will cost $1200-$3800 to fix and possibly a new engine is needed". I drove directly to Bill & Charlies for a 2nd opinion...After inspection they

3
★★★★★

At a large local auto dealership an oil change turned into a "blown head gasket that will cost $1200-$3800 to fix and possibly a new engine is needed". I drove directly to Bill & Charlies for a 2nd opinion...After inspection they

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This is the best Volvo repair place in mid-Michigan and probably in the WORLD. I tried several in mid-Michigan before discovering Bill and Charlie's Auto Repair about 10 years ago. They are competent, honest and prompt. Excellent with 1993 and earlier models, but doubtless on newer models too as the business and technology have grown.

5
★★★★★

This is the best Volvo repair place in mid-Michigan and probably in the WORLD. I tried several in mid-Michigan before discovering Bill and Charlie's Auto Repair about 10 years ago. They are competent, honest and prompt. Excellent with 1993 and earlier models, but doubtless on newer models too as the business and technology have grown.

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These guys nursed a Volvo of ours to 225,000 miles. They are fair and always do an excellent job. We never had to take the car back to get any repair redone.

5
★★★★★

These guys nursed a Volvo of ours to 225,000 miles. They are fair and always do an excellent job. We never had to take the car back to get any repair redone.

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I'm sure we're all a bit leary of auto mechanics but if you own a 13-year-old Jeep like my husband and I do, you quickly learn who you can trust. We typically need one major repair a year with the Beast and we've always been treated fairly, and quickly. We might be able to find better quotes if we shopped around, but here you know the work will be done right.

PROS: Honesty
CONS: Location is not in the best area of town

5
★★★★★

I'm sure we're all a bit leary of auto mechanics but if you own a 13-year-old Jeep like my husband and I do, you quickly learn who you can trust. We typically need one major repair a year with the Beast and we've always been treated fairly, and quickly. We might be able to find better quotes if we shopped around, but here you know the work will be done right.

PROS: Honesty
CONS: Location is not in the best area of town

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Small famiily owned business. Only place I will take my vehicle to get major repair because it will be done right the first time. You don't have to worry about them being dishonest or doing shady work.

4
★★★★☆

Small famiily owned business. Only place I will take my vehicle to get major repair because it will be done right the first time. You don't have to worry about them being dishonest or doing shady work.

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Message from Bill & Charlie's Auto

3 Year/36,000 Mile Warranty on Most Repairs - Call Us for the Details!

More about Bill & Charlie's Auto

Oil Change Service by State Certified Mechanics. Cooper Tires. Diagnostics, Brakes, Steering, Suspension, Alignment, Tune Up, Electrical, Transmission, Four Wheel Drive, Heating, Cooling, Air Conditioning, and Detailing Services Available. Used/Pre-Owned Vehicle Inspections. Factory Recommended Maintenance.

 

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