Van's Car Wash & Quick Lube

★★★☆☆
  • 1600 Whitehall Rd

    Muskegon, MI 49445

    Map & Directions
  • 231-744-4831

About Van's Car Wash & Quick Lube

Categories

Automotive

Automotive
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The car went in for an oil change. They cut the plastic splash shield and took a piece out of it to get to the filter easier. I always look under the car after it's done to check for leaks. Noticed it right away and the filter was leaking. Filled out a damage report and was told I would be called. Waited, no call. So I called back and Jerry [the owner] said it was unacceptable and he would take care of it. Weeks went by and numerous phone calls were made [by me of course] but he couldn't find a part for the car. They cost about $120 new but I told him a used one would be OK. No luck finding the part after quite some time. He then agreed to $80 for the settlement but then renegged on the deal just because I said I was a little skeptical about getting the payment. He said you don't think I'm honest so now you're getting nothing. Really? Well that's when I let loose and told what kind of a person he really is. He acted like he was the one who was wronged. Don't be fooled by Vans Car Wash Quick Lube web site. Read the second to the last paragraph on the website. All Lies.

1
★☆☆☆☆

The car went in for an oil change. They cut the plastic splash shield and took a piece out of it to get to the filter easier. I always look under the car after it's done to check for leaks. Noticed it right away and the filter was leaking. Filled out a damage report and was told I would be called. Waited, no call. So I called back and Jerry [the owner] said it was unacceptable and he would take care of it. Weeks went by and numerous phone calls were made [by me of course] but he couldn't find a part for the car. They cost about $120 new but I told him a used one would be OK. No luck finding the part after quite some time. He then agreed to $80 for the settlement but then renegged on the deal just because I said I was a little skeptical about getting the payment. He said you don't think I'm honest so now you're getting nothing. Really? Well that's when I let loose and told what kind of a person he really is. He acted like he was the one who was wronged. Don't be fooled by Vans Car Wash Quick Lube web site. Read the second to the last paragraph on the website. All Lies.

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Use the wash and oil change great job. Good employees and they do a good job. No damage to vehicle and like how they prewash before the wash. Keep up the good work all.

4
★★★★☆

Use the wash and oil change great job. Good employees and they do a good job. No damage to vehicle and like how they prewash before the wash. Keep up the good work all.

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I had my truck washed at their Apple Ave. location this last summer. The workers folded the mirror in. The machine tore the back cover off of the mirror assembly. They made out an incident report and said someone would call me. Nobody did so I called them. They said I needed to go to the Sherman Blvd. location and see Jerry. I did. He tried to talk his way out of it. I persisted and he said he would look through his sources and find a replacement. Weeks passed, no call. I called him back and he assured me he would work on it. More weeks passed and no call. I had the mirror replaced myself. I will never spend another dime at any of their locations.

1
★☆☆☆☆

I had my truck washed at their Apple Ave. location this last summer. The workers folded the mirror in. The machine tore the back cover off of the mirror assembly. They made out an incident report and said someone would call me. Nobody did so I called them. They said I needed to go to the Sherman Blvd. location and see Jerry. I did. He tried to talk his way out of it. I persisted and he said he would look through his sources and find a replacement. Weeks passed, no call. I called him back and he assured me he would work on it. More weeks passed and no call. I had the mirror replaced myself. I will never spend another dime at any of their locations.

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Van's does a pretty good job washing cars. I just thought to say to the previous comment about a Pontiac Mirror. While I sympathize with this persons ordeal with the owner. It should be known that pontiac makes horrible mirrors. Just lean on them and they break right off. (plastic mounting holes) I use to work in a car wash and we finally started warning pontiac owners before they went through.

4
★★★★☆

Van's does a pretty good job washing cars. I just thought to say to the previous comment about a Pontiac Mirror. While I sympathize with this persons ordeal with the owner. It should be known that pontiac makes horrible mirrors. Just lean on them and they break right off. (plastic mounting holes) I use to work in a car wash and we finally started warning pontiac owners before they went through.

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his name is Blake Duram and i love him with all of my heart and soul and this is his girlfriend and we care about each other and he is a hard worker there at work and i like everyone there at his work and his parents love me too and he washes my mom's van for her and my dad loves him like a son

5
★★★★★

his name is Blake Duram and i love him with all of my heart and soul and this is his girlfriend and we care about each other and he is a hard worker there at work and i like everyone there at his work and his parents love me too and he washes my mom's van for her and my dad loves him like a son

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I don't know about this car wash, but used the one in big rapids. They are, however, owned by the same owner. This car wash broke the passenger side mirror off my 2001 Grand Am. When I contacted the owner of the car wash, he informed me that I needed to pay him $45 to replace my mirror. He said that I wouldn't find anything that cheap if I were to go to a repair shop. I said that I shouldn't be the one to pay for something that his machine broke. He said that he could send me a check for $45. I said that that wouldn't work out. I found a brand new mirror on Ebay, and it was only $32 shipped. Contacted owner of car wash, and he stated that that would be a good buy. In a later contact, he stated that he wouldn't reimburse me the $32, but would only send a check for $10. Final solution: I paid for the mirror, and installed myself. My suggestion: Avoid this place like the plague.

1
★☆☆☆☆

I don't know about this car wash, but used the one in big rapids. They are, however, owned by the same owner. This car wash broke the passenger side mirror off my 2001 Grand Am. When I contacted the owner of the car wash, he informed me that I needed to pay him $45 to replace my mirror. He said that I wouldn't find anything that cheap if I were to go to a repair shop. I said that I shouldn't be the one to pay for something that his machine broke. He said that he could send me a check for $45. I said that that wouldn't work out. I found a brand new mirror on Ebay, and it was only $32 shipped. Contacted owner of car wash, and he stated that that would be a good buy. In a later contact, he stated that he wouldn't reimburse me the $32, but would only send a check for $10. Final solution: I paid for the mirror, and installed myself. My suggestion: Avoid this place like the plague.

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0 out of 1 people found this review helpful.

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This is a family-oriented business. The lines tend to be long during the winter. Prices are reasonable, and service and employees are good. I love their nice and moral messages on their board!

3
★★★☆☆

This is a family-oriented business. The lines tend to be long during the winter. Prices are reasonable, and service and employees are good. I love their nice and moral messages on their board!

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0 out of 1 people found this review helpful.

 

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