Bowden Body Shop

★★★☆☆
  • 11918 E Lennon Rd

    Lennon, MI 48449

    Map & Directions
  • 810-621-3332

Automotive

Automotive
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Called to have my car towed. Owner was very friendly and responsive. Very reasonable rate. Car picked up & delivered as promised w/no damage to car. I would use them again - and have their # on speed dial.

4
★★★★☆

Called to have my car towed. Owner was very friendly and responsive. Very reasonable rate. Car picked up & delivered as promised w/no damage to car. I would use them again - and have their # on speed dial.

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On Christmas Eve, Bowden's was called by Lennon Police to impound my car for minor traffic issue. I called first thing Monday to get info needed to get car home. On top of the "receptionist" being the RUDEST person I have dealt with and being unhelpful, most questions she didnt answer. I express concerns with the vehicle and my belongings safety. I was lent the money since I am a single mother who has not been able to return to work since July due to critical health issues . Tuesday morning, pmt info was given so it could be towed home for yet another fee. They were aware I would be waiting on the vehicle since my brother was driving an hour to take me to do a few things. We waited over 3 hours, still no car. I call to have to deal with the receptionist, who tells me, they won't be bringing it that day AT ALL. She states there was a "family emergency". Yet never called me. Tthe stress now was taking it's toll on my heart. My sister in-law began asking why and the receptionist kept saying there is nothing they could do. Veronica then instructed her to talk to Rick the owner on any other options, especially since my laptop and all my christmas presents were still in my car. She told Veronica Rick said it would be here FIRST thing in the morning. Veronica said the fees (which were ridiculous) were pain and we are not happy about the situation, but we were at least coming to get my stuff. She instructed us we better hurry. Ok?! We leave immediately to go to Bowden's so I can get my stuff. We pull up to my vehicle being completely wedged in by the tow truck, so even if I wanted, I couldn't have got the vehicle. They were no where to be found, and they had the ignition key. This morning ( Wed) I am waiting "first thing" for my vehicle and nothing. Finally at 11 am (they open at 8) I call yet again and I made it very clear I wanted to know exactly when the car would be here since. She begans to yell in the phone for me to just hold on, comes back says Rick is on his way and hangs up on me. Now I am really getting upset. A while longer, Rick (the owner) arrives with my vehicle at which time I inform him of the treatment from his staff. He proceeds to tell me, she should have told us when the fees were paid that it wouldn't be the same day because she knew he would not be there. NOT HAPPY AT THIS POINT. I expressed I was not sure how he could run a business like that esp. with staff so rude. She never once told us that the vehicle was not coming on Tues until We called them. Ok, also no reciept which was clearly stated was to be dropped off with car so CC charges could be verified. He drops my car off the flat bed, where it is blocking my neighbors side of driveway. Later this afternoon prior to neighbors coming home, we try to move the car over out of there way, only to find my car that was perfectly fine when they took it, was now NOT DRIVABLE AT ALL! I immediately called Rick who just kept telling me he didn't know what to tell me, it wasn't their doing, it must have been like that.. not trying to see what happened, apologize try to find a solution, NOTHING. Just didn't know what to tell me. I call Lennon PD to inform them of course I got to talk to machine. I then went and took pictures of my tire being bent in and the spring gouging my $600 tires that are less than 6 months old. This has been a nightmare. The are unprofessional, unreliable, RUDE, inconsiderate and obviously INCOMPETENT. So after almost $300 pd to them all I got was a car thats not drivable. On top of the intense stress I can not be under, I know have to find someone to come look at it since it can't be drove, borrow more money to try to get it on the road before my son has to be at school in New Lothrup on MONDAY! I will be speaking to Lennon PD today, I will be filing suit, I have filed complaint with Atty Geneneral and DO NOT WAIST YOUR VALUABLE MONEY ON A BUSINESS (if thats what you call them) I have NEVER in 32 yrs had such a horrifying experience as what this has been. It has taken everything to keep me out of the hospital tonight with my heart. They show no customer service, no concern or responsibily for the hell I have went through thanks to them. Now I has a vehicle that is undrivable and I am scrambling to to figure something out so I can make sure my son gets to school and I can get to my medical treatment and Appt. PLEASE DO NOT USE THIS BUSINESS. Don't even take the chance and waist your time and money. I sincerely hope, they get it together over there because right now, they obviously JUST DON'T CARE!They don't even deserve one star.

1
★☆☆☆☆

On Christmas Eve, Bowden's was called by Lennon Police to impound my car for minor traffic issue. I called first thing Monday to get info needed to get car home. On top of the "receptionist" being the RUDEST person I have dealt with and being unhelpful, most questions she didnt answer. I express concerns with the vehicle and my belongings safety. I was lent the money since I am a single mother who has not been able to return to work since July due to critical health issues . Tuesday morning, pmt info was given so it could be towed home for yet another fee. They were aware I would be waiting on the vehicle since my brother was driving an hour to take me to do a few things. We waited over 3 hours, still no car. I call to have to deal with the receptionist, who tells me, they won't be bringing it that day AT ALL. She states there was a "family emergency". Yet never called me. Tthe stress now was taking it's toll on my heart. My sister in-law began asking why and the receptionist kept saying there is nothing they could do. Veronica then instructed her to talk to Rick the owner on any other options, especially since my laptop and all my christmas presents were still in my car. She told Veronica Rick said it would be here FIRST thing in the morning. Veronica said the fees (which were ridiculous) were pain and we are not happy about the situation, but we were at least coming to get my stuff. She instructed us we better hurry. Ok?! We leave immediately to go to Bowden's so I can get my stuff. We pull up to my vehicle being completely wedged in by the tow truck, so even if I wanted, I couldn't have got the vehicle. They were no where to be found, and they had the ignition key. This morning ( Wed) I am waiting "first thing" for my vehicle and nothing. Finally at 11 am (they open at 8) I call yet again and I made it very clear I wanted to know exactly when the car would be here since. She begans to yell in the phone for me to just hold on, comes back says Rick is on his way and hangs up on me. Now I am really getting upset. A while longer, Rick (the owner) arrives with my vehicle at which time I inform him of the treatment from his staff. He proceeds to tell me, she should have told us when the fees were paid that it wouldn't be the same day because she knew he would not be there. NOT HAPPY AT THIS POINT. I expressed I was not sure how he could run a business like that esp. with staff so rude. She never once told us that the vehicle was not coming on Tues until We called them. Ok, also no reciept which was clearly stated was to be dropped off with car so CC charges could be verified. He drops my car off the flat bed, where it is blocking my neighbors side of driveway. Later this afternoon prior to neighbors coming home, we try to move the car over out of there way, only to find my car that was perfectly fine when they took it, was now NOT DRIVABLE AT ALL! I immediately called Rick who just kept telling me he didn't know what to tell me, it wasn't their doing, it must have been like that.. not trying to see what happened, apologize try to find a solution, NOTHING. Just didn't know what to tell me. I call Lennon PD to inform them of course I got to talk to machine. I then went and took pictures of my tire being bent in and the spring gouging my $600 tires that are less than 6 months old. This has been a nightmare. The are unprofessional, unreliable, RUDE, inconsiderate and obviously INCOMPETENT. So after almost $300 pd to them all I got was a car thats not drivable. On top of the intense stress I can not be under, I know have to find someone to come look at it since it can't be drove, borrow more money to try to get it on the road before my son has to be at school in New Lothrup on MONDAY! I will be speaking to Lennon PD today, I will be filing suit, I have filed complaint with Atty Geneneral and DO NOT WAIST YOUR VALUABLE MONEY ON A BUSINESS (if thats what you call them) I have NEVER in 32 yrs had such a horrifying experience as what this has been. It has taken everything to keep me out of the hospital tonight with my heart. They show no customer service, no concern or responsibily for the hell I have went through thanks to them. Now I has a vehicle that is undrivable and I am scrambling to to figure something out so I can make sure my son gets to school and I can get to my medical treatment and Appt. PLEASE DO NOT USE THIS BUSINESS. Don't even take the chance and waist your time and money. I sincerely hope, they get it together over there because right now, they obviously JUST DON'T CARE!They don't even deserve one star.

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Bowden does collision repairs and mechanical repairs for trucks and cars, including oil changes and alignments. They work on all makes and models, including imports. They try to make the repair process as easy as possible.They offer computerized estimates and do direct repairs for insurance companies.The mechanics pay attention to detail and provide fair, honest service. Plus, they not only fix your car, but will help you learn about your vehicle's needs. Whenever you want personal service these guys are the best.

PROS: fair friendly and fast service
CONS: none

4
★★★★☆

Bowden does collision repairs and mechanical repairs for trucks and cars, including oil changes and alignments. They work on all makes and models, including imports. They try to make the repair process as easy as possible.They offer computerized estimates and do direct repairs for insurance companies.The mechanics pay attention to detail and provide fair, honest service. Plus, they not only fix your car, but will help you learn about your vehicle's needs. Whenever you want personal service these guys are the best.

PROS: fair friendly and fast service
CONS: none

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