Art Van Furniture

★★★☆☆
  • 27775 Novi Rd

    Novi, MI 48377

    Map & Directions
  • 248-348-8922

About Art Van Furniture

Hours
Sun 12pm-5pm, Mon-Sat 10am-9pm

Home & Garden

Home & Garden
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I went into this Artvan store and was worried about spending to much on a mattress. I was met by Ron Mosley he spent his time helping me see the differance between the sets available. After talking to him for some time he was called away to help another customer. Jacob started to help with my purchase. I was so happy to be given answers to my questions and not the expected sales pitches that I thought I would get. I recommended them both to anyone that wants to sleep and not be sold.

5
★★★★★

I went into this Artvan store and was worried about spending to much on a mattress. I was met by Ron Mosley he spent his time helping me see the differance between the sets available. After talking to him for some time he was called away to help another customer. Jacob started to help with my purchase. I was so happy to be given answers to my questions and not the expected sales pitches that I thought I would get. I recommended them both to anyone that wants to sleep and not be sold.

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Join the fight against the "big guy" become a friend of Tenpenny Furniture...be apart of a grass roots movement

1
★☆☆☆☆

Join the fight against the "big guy" become a friend of Tenpenny Furniture...be apart of a grass roots movement

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Join the grass roots effort against the "big guy" become a friend of Tenpenny Furniture

3
★★★★★

Join the grass roots effort against the "big guy" become a friend of Tenpenny Furniture

.

I had a very good experience at this particular store with sales associates Brenda and Jerry. They were informative,patient, not pushy, and were still professional and just plain nice when I changed my mind on a special order, and also changed my mind about another purchase after getting it home. They went above and beyond getting me detailed information on products by calling the manufacturer to get answers to my questions. I also found the delivery people to be very professional and polite. Even though this purchase did not work out for me, I would absolutely shop at this store again with Brenda or Jerry.

2
★★★★★

I had a very good experience at this particular store with sales associates Brenda and Jerry. They were informative,patient, not pushy, and were still professional and just plain nice when I changed my mind on a special order, and also changed my mind about another purchase after getting it home. They went above and beyond getting me detailed information on products by calling the manufacturer to get answers to my questions. I also found the delivery people to be very professional and polite. Even though this purchase did not work out for me, I would absolutely shop at this store again with Brenda or Jerry.

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it's been two weeks since i got my china cabinette, i got the wrong shelves, called the sales guy that sold it to us the day after delivery, he kept saying you should get a call from the service dept, that was two weeks ago... after four calls to the sales guys still nothing, nothing is getting done about my prblem, and no one seems to care.... I'm going to talk to a manager tomorrow, hopefully i don't have to get ugly... worst costumer service ever!!! I will never buy anything from art van again!! they are dishonest, and obviously don't respect the costumer's needs, i'm so frustrated with this service!!

0
★☆☆☆☆

it's been two weeks since i got my china cabinette, i got the wrong shelves, called the sales guy that sold it to us the day after delivery, he kept saying you should get a call from the service dept, that was two weeks ago... after four calls to the sales guys still nothing, nothing is getting done about my prblem, and no one seems to care.... I'm going to talk to a manager tomorrow, hopefully i don't have to get ugly... worst costumer service ever!!! I will never buy anything from art van again!! they are dishonest, and obviously don't respect the costumer's needs, i'm so frustrated with this service!!

Pros: None

Cons: salespeople are pushy, Customer service is non exsistant

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The prices are great and they sell quality merchandise! The salesmen do not pester you and are extremely friendly. Would recommend this location to everyone

2
★★★★★

The prices are great and they sell quality merchandise! The salesmen do not pester you and are extremely friendly. Would recommend this location to everyone

Pros: Great Prices, friendly salemen

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We bought a desk from Art Van over the weekend. The salesperson did a great job. Because the desk is pretty large, we elected to pay the $80 for delivery and set-up. In total, we spent almost $950 for the desk, so it was not cheap.

The desk was delivered yesterday. Unfortunately, the delivery guys installed the hutch to the desk improperly and failed to put the knobs on the desk drawers. The hutch is supposed to be centered on the desk (it is the only was it fits), yet somehow the delivery guys managed to attach the hutch so it hangs off of one side of the desk. We're now forced to work with Art Van's service department to fix the problem, which means that we will need to have someone home (again) during the day to fix something that never should have been messed up to start with. I'm scratching my head wondering why we paid $80 for the delivery/set-up.

We just called Art Van's service department, and no one can come out to fix the problem for 6 days! So now we need to wait 6 days to use the desk that was made unusable by Art Van's delivery team! Totally ridiculous!

We've ordered a lot of furniture from other companies before and have never seen such poor delivery/set-up service!! Absolutely horrible! The lesson that we learned is to never go to Art Van again! We should have shopped at a quality furniture store. We will not make the same mistake again!

1
★☆☆☆☆

We bought a desk from Art Van over the weekend. The salesperson did a great job. Because the desk is pretty large, we elected to pay the $80 for delivery and set-up. In total, we spent almost $950 for the desk, so it was not cheap.

The desk was delivered yesterday. Unfortunately, the delivery guys installed the hutch to the desk improperly and failed to put the knobs on the desk drawers. The hutch is supposed to be centered on the desk (it is the only was it fits), yet somehow the delivery guys managed to attach the hutch so it hangs off of one side of the desk. We're now forced to work with Art Van's service department to fix the problem, which means that we will need to have someone home (again) during the day to fix something that never should have been messed up to start with. I'm scratching my head wondering why we paid $80 for the delivery/set-up.

We just called Art Van's service department, and no one can come out to fix the problem for 6 days! So now we need to wait 6 days to use the desk that was made unusable by Art Van's delivery team! Totally ridiculous!

We've ordered a lot of furniture from other companies before and have never seen such poor delivery/set-up service!! Absolutely horrible! The lesson that we learned is to never go to Art Van again! We should have shopped at a quality furniture store. We will not make the same mistake again!

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0 out of 1 people found this review helpful.

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nice furniture, but I hate going into this branch-the salespeople will follow you all over even to the restrooms-it is very aggrivating-I would almost rather buy somewhere else. They have weekly sales run in local newspapers. Other than the salespeople-the store is very clean/ample parking also

3
★★★☆☆

nice furniture, but I hate going into this branch-the salespeople will follow you all over even to the restrooms-it is very aggrivating-I would almost rather buy somewhere else. They have weekly sales run in local newspapers. Other than the salespeople-the store is very clean/ample parking also

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Any time we have gone in there we were bombarded by pushy salespeople. They pulled the old bait and switch on a bed we bought, and we kind of got stuck with it. They also didn't honor their warantee on another item we had purchased there.

2
★★☆☆☆

Any time we have gone in there we were bombarded by pushy salespeople. They pulled the old bait and switch on a bed we bought, and we kind of got stuck with it. They also didn't honor their warantee on another item we had purchased there.

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