Village Locksmith

★★★☆☆
  • 18554 Mack Ave

    Grosse Pointe Farms, MI 48236

    Map & Directions
  • 313-881-8603

About Village Locksmith

Categories
Hours
Mon-Fri 8:30am-5pm, Sat 9am-1pm

Home & Garden

Home & Garden
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3.0 3
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I was locked out of my home after taking my dog for a walk at 6:00am I called their 24 hour service and they were out in 20mins. to let me in. Not only were they there on time but the price was cheaper then quoted.

2
★★★★★

I was locked out of my home after taking my dog for a walk at 6:00am I called their 24 hour service and they were out in 20mins. to let me in. Not only were they there on time but the price was cheaper then quoted.

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Charge way too much. Quote low price, come out hand you high bill. Make them sign an estimate before they come out. Live and learn.

0
★☆☆☆☆

Charge way too much. Quote low price, come out hand you high bill. Make them sign an estimate before they come out. Live and learn.

Pros: Nice dog in shop.

Cons: overcharge, deception, perform work not asked for and charge for it.

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I stopped by the shop to inquire about having a deadbolt that I already owned installed on my front door and a dead bolt they would supply installed on my garage pedestrian door. The woman who waited on me was quite nice. I asked about prices and was told that a service call is $35, the deadbolt to be supplied would be $30, and the installation would be $35. I was also told if I needed additional work done (I had asked about a handyman type chore unrelated to locks) it would be $45/hr. All that sounded reasonable to me. \r\nThe workman arrived within the one hour time frame the woman had specified and stayed for one hour to do the work. I didn't end up having any other work done, just the locks. I was surprised when the bill came to $175. This wasn't an emergency call. It was planned for several days in advance and took place during normal business hours. The work was good. The lock and doorknob put in my garage door were ultra cheap looking (no brand, thin metal). So beware of the PRICING. If you use, ask to hear about all costs up front. I thought I did that but I would advise anyone else to really get it spelled out as the work is being done.So 3 stars because of the high price.

1
★★★☆☆

I stopped by the shop to inquire about having a deadbolt that I already owned installed on my front door and a dead bolt they would supply installed on my garage pedestrian door. The woman who waited on me was quite nice. I asked about prices and was told that a service call is $35, the deadbolt to be supplied would be $30, and the installation would be $35. I was also told if I needed additional work done (I had asked about a handyman type chore unrelated to locks) it would be $45/hr. All that sounded reasonable to me. \r\nThe workman arrived within the one hour time frame the woman had specified and stayed for one hour to do the work. I didn't end up having any other work done, just the locks. I was surprised when the bill came to $175. This wasn't an emergency call. It was planned for several days in advance and took place during normal business hours. The work was good. The lock and doorknob put in my garage door were ultra cheap looking (no brand, thin metal). So beware of the PRICING. If you use, ask to hear about all costs up front. I thought I did that but I would advise anyone else to really get it spelled out as the work is being done.So 3 stars because of the high price.

Pros: Cordial woman in store; work quality good.

Cons: Workman not as friendly; felt like I overpaid; make sure you get all costs up front and have workman warn you about higher cost before he does work.

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