VF Cars Chrysler Jeep Incorporated

★★★★★
  • 3844 Plainfield Ave NE

    Grand Rapids, MI 49525

    Cross street: Plainfield Near 4 Mile

    Map & Directions
  • 616-363-9031

5 4
Hi! Sign in to let us know how VF Cars Chrysler Jeep Incorporated was?
Write a Review
.

While we are very sorry for any stress on Mrs. Mosier, and we are sorry for any trouble we may have caused her, we do stand by our diagnosis. Here are the facts that were omitted from the review. The car was/is a Plymouth Breeze with 124k miles on it equipped with an A604/41TE transaxle. We have had plenty of experience and history with these transmissions since they, or a variant of them, were introduced in 1989 and have had application in a lot of vehicles. Here is the diagnosis/symptoms:

1)Fluid extremely burned ??

2)Clutch Value Indexes showed significant clutch wear in the packs

3)Speed sensor was coated with clutch pack material and/or torque converter material?? we cleaned it off during inspection ?? the speed sensor is magnetized ?? the material is metallic, thus the reason for it being coated. ?? The speed sensor was probably fine, just not getting signal through the debris ?? I cleaned it off for further diagnosis..

4)Internal fault codes recorded. Updates available and performed in the TCM

5)Was not made aware of customer??s health issues, but rather was told that the car making regular 800 mile round trips and that these trips would be continuing for some time. I have never met the customer face to face but did have five conversations over the phone.

6)Customer was never coerced or misled with any of our findings. I made all contact with the customer. I made recommendation and statements about the car based on my tech??s assessment of the car. My tech has been with me, to date, 16 years and I know him to be very competent and honest. You would be hard pressed to find a better tech. At no time was it conveyed to the customer that her transaxle was completely inoperable. Our assessment of the transaxle was that it was compromised and needed attention, especially given the fact it's being put to heavy regular travel usage (800 Mile trips).

7)Four days elapsed from the time initial contact was made to the time it was picked up. This was not a rush job. The customer, for obvious reasons, was hard to contact ?? hind sight is 20/20. At the time I didn??t know the reasons for long delays between conversations. I wasn??t privy to the reason at the time, nor does it matter, as it would not have affected my treatment of the situation.

8)My price for a complete overhaul using OEM parts was 1750.00 ?? extremely competitive even at an aftermarket.

9)HERE COMES THE INTERESTING PART ?? a couple days after the car is gone with our recommendation and some tweaks here and there to the car. Mr. Mosier, author of this review, comes in to discuss the events concerning his mom??s car. You would think that he would come to discuss the issue with the service manager --- the person who was involved with the situation --- but he did not, he went straight to the owner. After the initial visit, the owner was highly motivated to get to the bottom of the situation. After multiple conversations with me and the tech, he was up to speed. The owner again spoke with Mr. Mosier asking him to bring the car here so we could show him the clutch values, and other diagnosis evidence and offer a visual tangible reason to confirm our diagnosis - recommendation. How can we remedy the situation the owner asked? The response given by Mr. Mosier was ??GIVE MY MOM A NEW CAR?. The ??victim? is now the aggressor. This demand/request was followed by a threat stating that if his demand was not met, there would be serious repercussions for VF? NOW YOU HAVE THE REASON FOR THE WEB PAGE/REVIEW. The owner then asked Mr. Mosier if he was actually serious about a new car being the only compensation for a conflicting diagnosis. When Mr. Mosier confirmed with the answer ??yes?, the owner said ??I suppose were all done talking then?. I do not know how long the transaxle lasted after its visit here, or if the car was even kept. My sincere hope is that it is still running fine and made all of those 800 mile trips without incident. What I do know is if that car was mine, and I was driving and relying on it in that fashion, it would have had the overhaul. That??s the rest of the story. You make the call on who has been mistreated.

I hope you will consider the many positive reviews of Van Andel & Flikkema.

John Flikkema

Service & Parts Director

Van Andel Flikkema Chrysler Jeep

5
★★★★★

While we are very sorry for any stress on Mrs. Mosier, and we are sorry for any trouble we may have caused her, we do stand by our diagnosis. Here are the facts that were omitted from the review. The car was/is a Plymouth Breeze with 124k miles on it equipped with an A604/41TE transaxle. We have had plenty of experience and history with these transmissions since they, or a variant of them, were introduced in 1989 and have had application in a lot of vehicles. Here is the diagnosis/symptoms:

1)Fluid extremely burned ??

2)Clutch Value Indexes showed significant clutch wear in the packs

3)Speed sensor was coated with clutch pack material and/or torque converter material?? we cleaned it off during inspection ?? the speed sensor is magnetized ?? the material is metallic, thus the reason for it being coated. ?? The speed sensor was probably fine, just not getting signal through the debris ?? I cleaned it off for further diagnosis..

4)Internal fault codes recorded. Updates available and performed in the TCM

5)Was not made aware of customer??s health issues, but rather was told that the car making regular 800 mile round trips and that these trips would be continuing for some time. I have never met the customer face to face but did have five conversations over the phone.

6)Customer was never coerced or misled with any of our findings. I made all contact with the customer. I made recommendation and statements about the car based on my tech??s assessment of the car. My tech has been with me, to date, 16 years and I know him to be very competent and honest. You would be hard pressed to find a better tech. At no time was it conveyed to the customer that her transaxle was completely inoperable. Our assessment of the transaxle was that it was compromised and needed attention, especially given the fact it's being put to heavy regular travel usage (800 Mile trips).

7)Four days elapsed from the time initial contact was made to the time it was picked up. This was not a rush job. The customer, for obvious reasons, was hard to contact ?? hind sight is 20/20. At the time I didn??t know the reasons for long delays between conversations. I wasn??t privy to the reason at the time, nor does it matter, as it would not have affected my treatment of the situation.

8)My price for a complete overhaul using OEM parts was 1750.00 ?? extremely competitive even at an aftermarket.

9)HERE COMES THE INTERESTING PART ?? a couple days after the car is gone with our recommendation and some tweaks here and there to the car. Mr. Mosier, author of this review, comes in to discuss the events concerning his mom??s car. You would think that he would come to discuss the issue with the service manager --- the person who was involved with the situation --- but he did not, he went straight to the owner. After the initial visit, the owner was highly motivated to get to the bottom of the situation. After multiple conversations with me and the tech, he was up to speed. The owner again spoke with Mr. Mosier asking him to bring the car here so we could show him the clutch values, and other diagnosis evidence and offer a visual tangible reason to confirm our diagnosis - recommendation. How can we remedy the situation the owner asked? The response given by Mr. Mosier was ??GIVE MY MOM A NEW CAR?. The ??victim? is now the aggressor. This demand/request was followed by a threat stating that if his demand was not met, there would be serious repercussions for VF? NOW YOU HAVE THE REASON FOR THE WEB PAGE/REVIEW. The owner then asked Mr. Mosier if he was actually serious about a new car being the only compensation for a conflicting diagnosis. When Mr. Mosier confirmed with the answer ??yes?, the owner said ??I suppose were all done talking then?. I do not know how long the transaxle lasted after its visit here, or if the car was even kept. My sincere hope is that it is still running fine and made all of those 800 mile trips without incident. What I do know is if that car was mine, and I was driving and relying on it in that fashion, it would have had the overhaul. That??s the rest of the story. You make the call on who has been mistreated.

I hope you will consider the many positive reviews of Van Andel & Flikkema.

John Flikkema

Service & Parts Director

Van Andel Flikkema Chrysler Jeep

Was this review helpful to you?
Ratings_icons Ratings_icons

.

We stand by our diagnoses. Transmission fluid was burnt and had metal shavings in it.\r
\r
When we refused to meet the demand of Dan Mosier (Son of the customer ) to "give his Mom a brand new car" he proceeded to write as many of these

3
★★★★★

We stand by our diagnoses. Transmission fluid was burnt and had metal shavings in it.\r
\r
When we refused to meet the demand of Dan Mosier (Son of the customer ) to "give his Mom a brand new car" he proceeded to write as many of these

.

I took my Jeep Grand Cherokee to this dealership and had a great experience! I definitely will return! Quick and reasonable price - very happy overall!

5
★★★★★

I took my Jeep Grand Cherokee to this dealership and had a great experience! I definitely will return! Quick and reasonable price - very happy overall!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I am a 54 year old woman who was visiting my son 500 miles from home when my car suddenly wouldnt shift. At the time I didnt know it is called "limp in mode", a fail safe way to get a car into a garage that has a problem. Van Andel

3
★★★★★

I am a 54 year old woman who was visiting my son 500 miles from home when my car suddenly wouldnt shift. At the time I didnt know it is called "limp in mode", a fail safe way to get a car into a garage that has a problem. Van Andel

Pros: Clean, well organized

Cons: Tried to steal money from me, cover it up, used intimidation, maybe gender discrimiation

Message from VF Cars Chrysler Jeep Incorporated

Check out our ratings on Google Places, Yahoo Pages and DealerRater!

More about VF Cars Chrysler Jeep Incorporated

New and Used Vehicle Sales. Mopar Parts. Vehicle Service. Home of the $15 Oil Change. Chrysler Dealer. Jeep Dealer. Used Car Dealer.

 

Wait, you're the expert.

If you've been to or used VF Cars Chrysler Jeep Incorporated, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review