Jacobsen's Flower Corp

★★★☆☆
  • 2600 Elizabeth Lake Rd

    Waterford, MI 48328

    Map & Directions
  • 248-681-5300

About Jacobsen's Flower Corp

Categories
  • Florists
Details
  • Gift Baskets

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This place is horrible! I ordered flowers through FTD.com and it was fulfilled by Jacobsen's. I paid $70.00 plus $14.99 shipping/service fees to have a 13 stem flower arrangement sent to my mother. She received a bouquet with 3 roses and 2 lilies. Had she not sent a picture to thank me for the thoughtful bouquet, I would have never known. When I called customer service, they said that the florist felt the value had been fulfilled and would not replace the bouquet. They offered a 10% discount (still not adequate), the other solution was to have the flowers returned and have my money refunded.

It is completely embarrassing to give a gift only to have it taken back by an uncooperative and dishonest company. I don't think anyone would argue that 3 roses and 2 lilies do not equal a $70 value.

If you would like to see this for yourself, I have posted a picture at:
http://i53.tinypic.com/2i1kzgi.jpg

1
★☆☆☆☆

This place is horrible! I ordered flowers through FTD.com and it was fulfilled by Jacobsen's. I paid $70.00 plus $14.99 shipping/service fees to have a 13 stem flower arrangement sent to my mother. She received a bouquet with 3 roses and 2 lilies. Had she not sent a picture to thank me for the thoughtful bouquet, I would have never known. When I called customer service, they said that the florist felt the value had been fulfilled and would not replace the bouquet. They offered a 10% discount (still not adequate), the other solution was to have the flowers returned and have my money refunded.

It is completely embarrassing to give a gift only to have it taken back by an uncooperative and dishonest company. I don't think anyone would argue that 3 roses and 2 lilies do not equal a $70 value.

If you would like to see this for yourself, I have posted a picture at:
http://i53.tinypic.com/2i1kzgi.jpg

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I have done business with Jacobsens Flowers for over 20 years. I have never had anything but exceptional quality in design and would never order from anywhere else. I personally know the employees and they are very friendly and especially helpful with great ideas. The designers are extremely talented and never fail to amaze me with their creativity. I trust them with their expertise and always will. I have lived in Clare, Michigan for 28 years and I still use Jacobsens for all my distant orders. I would recommend them to anyone.....in fact....I do!

5
★★★★★

I have done business with Jacobsens Flowers for over 20 years. I have never had anything but exceptional quality in design and would never order from anywhere else. I personally know the employees and they are very friendly and especially helpful with great ideas. The designers are extremely talented and never fail to amaze me with their creativity. I trust them with their expertise and always will. I have lived in Clare, Michigan for 28 years and I still use Jacobsens for all my distant orders. I would recommend them to anyone.....in fact....I do!

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This florist has been in area for over 20 years. They have a great selection of fresh flower arrangements in the store. I have ordered a few arrangements and had good feedback from the people I sent them to. I have also purchased some gifts such as Christmas decorations or flowering plants. I do like this store, it may be a bit expensive, but the quality is good. Service is also good.

4
★★★★☆

This florist has been in area for over 20 years. They have a great selection of fresh flower arrangements in the store. I have ordered a few arrangements and had good feedback from the people I sent them to. I have also purchased some gifts such as Christmas decorations or flowering plants. I do like this store, it may be a bit expensive, but the quality is good. Service is also good.

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I have had one experience with this florist and other people I know have said the same thing happened to them. Beware. I picked out a floral planter for a funeral. When I went to the funeral what I paid for was not what was delivered. I was very disappointed. I have heard of this happening from two other people dealing with Jacobsens. I was very disappointed and voiced that to Jacobsens. They offered me 10% refund. That did not satisfy my distress and dissatisfaction and other than replacing what they sent with what I ordered there was nothing that would have satisfied me. I would never recommend this place.

1
★☆☆☆☆

I have had one experience with this florist and other people I know have said the same thing happened to them. Beware. I picked out a floral planter for a funeral. When I went to the funeral what I paid for was not what was delivered. I was very disappointed. I have heard of this happening from two other people dealing with Jacobsens. I was very disappointed and voiced that to Jacobsens. They offered me 10% refund. That did not satisfy my distress and dissatisfaction and other than replacing what they sent with what I ordered there was nothing that would have satisfied me. I would never recommend this place.

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