Family Video

★☆☆☆☆
  • 3744 Gull Rd

    Kalamazoo, MI 49048

    Map & Directions
  • 269-381-5908

About Family Video

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Hours
Daily 10am-12am

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Family Video

7965 S 8th St Kalamazoo, MI

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Awful customer service. Had a family account there, one member of my family had a late fee. When I went to rent a movie the owner lectured me for a good 5 minutes, in front of other customers, including my friends and neighbors, about getting movies in on time. Extremely unprofessional. Also, went on vacation and forgot about having a movie, the store called and harassed me several times by telling me she was going to call the police and report the movies as stolen. Absolutely ridiculous. Do NOT rent there. Any other rental shop would be 500x better.

1
★☆☆☆☆

Awful customer service. Had a family account there, one member of my family had a late fee. When I went to rent a movie the owner lectured me for a good 5 minutes, in front of other customers, including my friends and neighbors, about getting movies in on time. Extremely unprofessional. Also, went on vacation and forgot about having a movie, the store called and harassed me several times by telling me she was going to call the police and report the movies as stolen. Absolutely ridiculous. Do NOT rent there. Any other rental shop would be 500x better.

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