Tuffy Walled Lake

★★★★★
  • 784 N Pontiac Trl

    Walled Lake, MI 48390

    Map & Directions
  • 248-624-4440

Automotive

Automotive
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If anyone wants a trusted,fair,fast,repair this is the place to go. I take care of my mothers car repair bills and in the same day she was needing here exhaust repaired Art and Michael got her in & out in a timely manor...no,wait got it in

3
★★★★★

If anyone wants a trusted,fair,fast,repair this is the place to go. I take care of my mothers car repair bills and in the same day she was needing here exhaust repaired Art and Michael got her in & out in a timely manor...no,wait got it in

.

I am grateful that of all the places in Walled Lake, it happened that I stopped into this service center for brakes. In the few hours I spent waiting for my car it was evident that they are dedicated and honest. Any complaints they get are from people who are ignorant to the fact that they are awesome guys.

5
★★★★★

I am grateful that of all the places in Walled Lake, it happened that I stopped into this service center for brakes. In the few hours I spent waiting for my car it was evident that they are dedicated and honest. Any complaints they get are from people who are ignorant to the fact that they are awesome guys.

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This shop is so awesome! These guys are legends in their field!

5
★★★★★

This shop is so awesome! These guys are legends in their field!

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.

They helped me when I needed it. It's very good to know that there are still honest, good people left in the world.

5
★★★★★

They helped me when I needed it. It's very good to know that there are still honest, good people left in the world.

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They've done so much for me and I truly appreciate it. The owner and staff are the best!!

5
★★★★★

They've done so much for me and I truly appreciate it. The owner and staff are the best!!

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It was fantastic when my car went down and you were my saving grace!. Appreciate it !

5
★★★★★

It was fantastic when my car went down and you were my saving grace!. Appreciate it !

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We have been taking our vehicles here for a few years and have been pleased, regularly. Recently something done increased my gas mileage from 29 per gallon to 33.9. Automobiles are what they are. Also I have friends I??ve learned who also use this location with satisfaction. The owner Art is also very generous with little extras like complimentary oil changes. Cars are what they are- weather in Michigan is especially tough on vehicles. Not only have I had reliable good service- it never ceases to amaze me who I learn in my circle of people who have only good experiences also.

5
★★★★★

We have been taking our vehicles here for a few years and have been pleased, regularly. Recently something done increased my gas mileage from 29 per gallon to 33.9. Automobiles are what they are. Also I have friends I??ve learned who also use this location with satisfaction. The owner Art is also very generous with little extras like complimentary oil changes. Cars are what they are- weather in Michigan is especially tough on vehicles. Not only have I had reliable good service- it never ceases to amaze me who I learn in my circle of people who have only good experiences also.

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.

I needed new brakes on my car and Art gave me a discount that made them affordable. All the staff was friendly and helpful. The bonus was the free wi-fi so I could work while a waited. Thanks guys! :)

2
★★★★☆

I needed new brakes on my car and Art gave me a discount that made them affordable. All the staff was friendly and helpful. The bonus was the free wi-fi so I could work while a waited. Thanks guys! :)

.

All I have to say is how great everyone at that shop is. They hooked me up for a fair price and my vehicle has been purring for 6 months perfectly. If you don't believe me, just walk in and ask for the manager... he is the nicest guy ever.

2
★★★★★

All I have to say is how great everyone at that shop is. They hooked me up for a fair price and my vehicle has been purring for 6 months perfectly. If you don't believe me, just walk in and ask for the manager... he is the nicest guy ever.

.

As I walked into the eclectic waiting area of Art's Tuffy in Walled Lake on the corner of Maple rd and Pontiac Trail I was overwhelmed with automobile nostalgia. From the retro gas pump TV to the 50?s Cadillac couch, it is definitely a cool place to walk into. Then you meet Art, the owner of the store who has been there for years and who is touted by locals as a ?pillar? of the Walled Lake community. Sitting at the counter while Art was asking me about my vehicle, I couldn?t help but notice the 100+ awards he has received over the years from Tuffy and the countless number of newspaper and magazine articles as well as personal thank you letters written to Art and his team. Art was helpful, knowledgeable and very personable. When I told him that money was tight and I didn?t have the ability to come up with the money it was going to take to fix my car- he simply said, ?Well kid, today is your lucky day,? and took what I had? which was $300 less than what the bill was for. Before I sat down to wait for my car to be fixed Art asked me if I would like a ride home, courtesy of the store (Art had a driver at the shop who drove people to and from their homes to not be inconvenienced) and even though I live more than 20 miles away he told me it was no problem. Right before I accepted his offer however, I noticed a computer station in the waiting room with WIFI. I asked him how much he charged for his customers to use it and he looked at me like I was crazy. It was free! The repairs on my car took no more time than art said they would and the mechanic who worked on my car, Mark, was very nice and incredibly informative. I have recommended Art to everyone I know and will continue doing so. Thanks to you and your team Art- I am forever greatful..

2
★★★★★

As I walked into the eclectic waiting area of Art's Tuffy in Walled Lake on the corner of Maple rd and Pontiac Trail I was overwhelmed with automobile nostalgia. From the retro gas pump TV to the 50?s Cadillac couch, it is definitely a cool place to walk into. Then you meet Art, the owner of the store who has been there for years and who is touted by locals as a ?pillar? of the Walled Lake community. Sitting at the counter while Art was asking me about my vehicle, I couldn?t help but notice the 100+ awards he has received over the years from Tuffy and the countless number of newspaper and magazine articles as well as personal thank you letters written to Art and his team. Art was helpful, knowledgeable and very personable. When I told him that money was tight and I didn?t have the ability to come up with the money it was going to take to fix my car- he simply said, ?Well kid, today is your lucky day,? and took what I had? which was $300 less than what the bill was for. Before I sat down to wait for my car to be fixed Art asked me if I would like a ride home, courtesy of the store (Art had a driver at the shop who drove people to and from their homes to not be inconvenienced) and even though I live more than 20 miles away he told me it was no problem. Right before I accepted his offer however, I noticed a computer station in the waiting room with WIFI. I asked him how much he charged for his customers to use it and he looked at me like I was crazy. It was free! The repairs on my car took no more time than art said they would and the mechanic who worked on my car, Mark, was very nice and incredibly informative. I have recommended Art to everyone I know and will continue doing so. Thanks to you and your team Art- I am forever greatful..

.

Brought car in for a minor part fix and was told it would be done within two hours, three days later they could not fix the problem and caused more damage to my vehicle and proceeded to try to sell me additional service that was not required. I contacted their parts sources and was told that Tuffy returned to them damaged from improper installation attempts.

0
★☆☆☆☆

Brought car in for a minor part fix and was told it would be done within two hours, three days later they could not fix the problem and caused more damage to my vehicle and proceeded to try to sell me additional service that was not required. I contacted their parts sources and was told that Tuffy returned to them damaged from improper installation attempts.

Pros: Owner very personable and prominently displays his community involvement

Cons: Owner is not honest

 

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