Bob's Big Boy

★☆☆☆☆
  • 40850 Van Dyke Ave

    Sterling Heights, MI 48313

    Map & Directions
  • 586-268-5570

About Bob's Big Boy

Hours
Mon. - Thu., Sun. 7am - 11pm;Fri. - Sat. 7am - 12pm

Food

Food
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Mother always said, "If you can't say something nice, don't say anything at all." Well, I don't think Mother ever stepped into the modern day Big Boy restaurants. When I was a kid, we always ate at Elias Bros., but today, I'm just plain sick of how the franchise has let itself go. There are three BBs that I've complaints about, but this one on the corner of Van Dyke and 18 mile has got the other two beat (the Romeo Big Boy on Van Dyke and the Macomb Twp Big Boy on Hall and Garfield).

This one on Van Dyke and 18 should be shut down, period. I use to frequent it when I worked in the area a few months ago. Over the course of a year, I've been there for lunch about ten times. And over the course of the year, the restaurant got worse and worse. I'll break it down here.

1) Cleanliness. Who wants to handle sticky menus or salt shakers when trying to eat lunch? The tables aren't bussed in a timely fashion either.

2) Soup & Salad bar. It's a food-poison outbreak waiting to happen. Of all the times I've been to the bar, I've had AT LEAST FIVE instances of a pre-prepped salad that went bad. (Mac salad, potato salad, etc.) There were instances were NONE of the cold-food items were cold. (I think the cooling unit was on the fritz. You could hear it roaring that day.) The soups are left on the bar until they're thick, gooey pastes. There has not been an instance when I've gone there that I didn't have to tell a waitress to change out the pots. For a while there, I thought *I* was managing the place!

3) Service. Eh, take it or leave it. Most of the waitresses are all right. There are a few young ones that should find another job -- they hate what they do and they want you to know it. Another issue is that I've watched waitresses bus tables and then go fill salads at the salad bar (or in one case MAKE a salad at the counter) without washing their hands. Their sanitary practices are beyond reproach in this place!

4) You want hair with that? This is by FAR the worst infraction any restaurant can commit and Big Boy has done it to me not once, not twice, but THRICE! I've sent back plates at ALL THREE restaurants that had hair in the food. At the Van Dyke & 18, it was an order of pancakes. At the Romeo, it was fried in with the bacon. (I almost lost my dinner from the previous night on that one.) At the Garfield and Hall, it was on the side of a plate, not touching the food, but disgusting enough. WHAT IS IT WITH BBs AND HAIR??????

And to top it all off, when I told the managers about the hair, the one in Romeo didn't even apologize and actually got snippy about the bill. The one in Sterling Heights didn't even come out to see the problem. The waitress at Hall Road just pulled the hair off the plate and looked at me like, "You want me to take this back?" I was so angry.

God only knows what else is in the food.

After the pancake incident, I've just given up and honestly, I think the franchise should close before it makes someone gravely ill.

If you treasure your health and your stomach, you'll stay away from these restaurants.

1
★☆☆☆☆

Mother always said, "If you can't say something nice, don't say anything at all." Well, I don't think Mother ever stepped into the modern day Big Boy restaurants. When I was a kid, we always ate at Elias Bros., but today, I'm just plain sick of how the franchise has let itself go. There are three BBs that I've complaints about, but this one on the corner of Van Dyke and 18 mile has got the other two beat (the Romeo Big Boy on Van Dyke and the Macomb Twp Big Boy on Hall and Garfield).

This one on Van Dyke and 18 should be shut down, period. I use to frequent it when I worked in the area a few months ago. Over the course of a year, I've been there for lunch about ten times. And over the course of the year, the restaurant got worse and worse. I'll break it down here.

1) Cleanliness. Who wants to handle sticky menus or salt shakers when trying to eat lunch? The tables aren't bussed in a timely fashion either.

2) Soup & Salad bar. It's a food-poison outbreak waiting to happen. Of all the times I've been to the bar, I've had AT LEAST FIVE instances of a pre-prepped salad that went bad. (Mac salad, potato salad, etc.) There were instances were NONE of the cold-food items were cold. (I think the cooling unit was on the fritz. You could hear it roaring that day.) The soups are left on the bar until they're thick, gooey pastes. There has not been an instance when I've gone there that I didn't have to tell a waitress to change out the pots. For a while there, I thought *I* was managing the place!

3) Service. Eh, take it or leave it. Most of the waitresses are all right. There are a few young ones that should find another job -- they hate what they do and they want you to know it. Another issue is that I've watched waitresses bus tables and then go fill salads at the salad bar (or in one case MAKE a salad at the counter) without washing their hands. Their sanitary practices are beyond reproach in this place!

4) You want hair with that? This is by FAR the worst infraction any restaurant can commit and Big Boy has done it to me not once, not twice, but THRICE! I've sent back plates at ALL THREE restaurants that had hair in the food. At the Van Dyke & 18, it was an order of pancakes. At the Romeo, it was fried in with the bacon. (I almost lost my dinner from the previous night on that one.) At the Garfield and Hall, it was on the side of a plate, not touching the food, but disgusting enough. WHAT IS IT WITH BBs AND HAIR??????

And to top it all off, when I told the managers about the hair, the one in Romeo didn't even apologize and actually got snippy about the bill. The one in Sterling Heights didn't even come out to see the problem. The waitress at Hall Road just pulled the hair off the plate and looked at me like, "You want me to take this back?" I was so angry.

God only knows what else is in the food.

After the pancake incident, I've just given up and honestly, I think the franchise should close before it makes someone gravely ill.

If you treasure your health and your stomach, you'll stay away from these restaurants.

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