Hewelt Moving & Storage

★★★★☆

About Hewelt Moving & Storage

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Transportation & Storage

Transportation & Storage
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If you are searching for a moving company that epitomizes all of the worst attributes and fears associated with the moving profession then I highly recommend you elect to do business with James Hewelt. My experience included:\r
-Showing

3
★★★★★

If you are searching for a moving company that epitomizes all of the worst attributes and fears associated with the moving profession then I highly recommend you elect to do business with James Hewelt. My experience included:\r
-Showing

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Cannot say "Thank You" enough for the move by Hewlett Moving/HMS Moving. Jim came out and did a walk through of the house to give us our estimate-he was the only mover that did. Day of the move I was a bit nervous when the truck didn't

3
★★★★★

Cannot say "Thank You" enough for the move by Hewlett Moving/HMS Moving. Jim came out and did a walk through of the house to give us our estimate-he was the only mover that did. Day of the move I was a bit nervous when the truck didn't

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I would give this company less stars if I could. They were absolutely wonderful to work with up until the day of the move. They showed up late, which was ok......but the job went pretty slow compared to other moves that we have done

3
★★★★★

I would give this company less stars if I could. They were absolutely wonderful to work with up until the day of the move. They showed up late, which was ok......but the job went pretty slow compared to other moves that we have done

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Terrible, terrible experience. Jim the owner promised the world delivered nothing. Movers were late, stalled so they went into overtime, ruined my carpet that was installed the day before. I could go on for an hour about what they did and

3
★★★★★

Terrible, terrible experience. Jim the owner promised the world delivered nothing. Movers were late, stalled so they went into overtime, ruined my carpet that was installed the day before. I could go on for an hour about what they did and

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Terrible company. Jim, the owner, gave an estimate that was not even close to being accurate. The bill was almost double what he'd promised (he even bragged he was always accurate on his estimates). The walls were damaged, furniture was

3
★★★★★

Terrible company. Jim, the owner, gave an estimate that was not even close to being accurate. The bill was almost double what he'd promised (he even bragged he was always accurate on his estimates). The walls were damaged, furniture was

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Unethical liars. A good friend of ours recommended this mover for our short, in-city move and we were both utterly surprised with the result. First, when the owner arrived to do an inspection of our previous location to give us a quote

3
★★★★★

Unethical liars. A good friend of ours recommended this mover for our short, in-city move and we were both utterly surprised with the result. First, when the owner arrived to do an inspection of our previous location to give us a quote

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Awful experience. They were 2+ hours late. When we asked why they were late, we received 3 separate reasons. When we spoke with the owner Jim on the phone about the severely late arrival and asked what he was going to do to make it

3
★★★★★

Awful experience. They were 2+ hours late. When we asked why they were late, we received 3 separate reasons. When we spoke with the owner Jim on the phone about the severely late arrival and asked what he was going to do to make it

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What a Pleasure! I just moved last weekend. I needed to move on the fly and could not offord to pay much for a move. Not only did Hewelt's go out of there way to work within my tight budget but they were, fast careful and pleasant to work

3
★★★★★

What a Pleasure! I just moved last weekend. I needed to move on the fly and could not offord to pay much for a move. Not only did Hewelt's go out of there way to work within my tight budget but they were, fast careful and pleasant to work

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I thought Hewelt's did a great job, and I will definately be using them for any future moves I might have. At the time of my move I was pregnant, and in no way prepared for my move. They completely packed and unpacked the entire contense

3
★★★★★

I thought Hewelt's did a great job, and I will definately be using them for any future moves I might have. At the time of my move I was pregnant, and in no way prepared for my move. They completely packed and unpacked the entire contense

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I used Hewelt Moving to move me into my last house. What a dream. They packed and moved everything and not a single scratch, broken item or even a damaged box. Nothing. It was entirely perfect, saved my back and they moved everything

3
★★★★★

I used Hewelt Moving to move me into my last house. What a dream. They packed and moved everything and not a single scratch, broken item or even a damaged box. Nothing. It was entirely perfect, saved my back and they moved everything

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an employee named aaron hecksel is refusing to stop calling my girlfriend.hes a stalker and i hope ur company is smart enough to realize that its not safe to send a person like this to deliver things!

3
★★★★★

an employee named aaron hecksel is refusing to stop calling my girlfriend.hes a stalker and i hope ur company is smart enough to realize that its not safe to send a person like this to deliver things!

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My wife contacted this company and received a quote to move us from Rochester Hills, Michigan to Round Rock, Texas. They suggested that she buy the insurance and were very courteous up to the point where the truck loaded up and left Rochester Hills.

When the driver showed up in Texas, he was rude and impatient. He refused to unload anything until she paid him first. Once she paid him he rushed to unload the truck and was impatient putting pressure on her to approve everything. He never checked each tag as he unloaded, just proceeded to stack things all over the house and into the garage.

When he was finished she pointed out some things that were missing and broken. He took a note and left. Nothing happened. Later that day we discovered that two $500 bikes were not unloaded. Several phone calls, emails and a trip back to Royal Oak to personally talk to them with no results.

They kept my bikes (cause I don't have them) and a few items of my wifes clothing and never honored the insurance. No effort was made to help me get the items that were missing. After 9 months of trying, I have given up. I am posting this in hopes that I can prevent someone else from a bad experience.

0
★☆☆☆☆

My wife contacted this company and received a quote to move us from Rochester Hills, Michigan to Round Rock, Texas. They suggested that she buy the insurance and were very courteous up to the point where the truck loaded up and left Rochester Hills.

When the driver showed up in Texas, he was rude and impatient. He refused to unload anything until she paid him first. Once she paid him he rushed to unload the truck and was impatient putting pressure on her to approve everything. He never checked each tag as he unloaded, just proceeded to stack things all over the house and into the garage.

When he was finished she pointed out some things that were missing and broken. He took a note and left. Nothing happened. Later that day we discovered that two $500 bikes were not unloaded. Several phone calls, emails and a trip back to Royal Oak to personally talk to them with no results.

They kept my bikes (cause I don't have them) and a few items of my wifes clothing and never honored the insurance. No effort was made to help me get the items that were missing. After 9 months of trying, I have given up. I am posting this in hopes that I can prevent someone else from a bad experience.

Cons: unprofessional, mistrusting, unethical

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The owner Jim provided a capped estimate. Ever since they started the move, they have complained they were not making enough money. The other owner, Mary, was rude and difficult to work with.

I agreed in advance that all payment would be made on my American Express. My belongings were in storage with them for 7 months. Two days before the move into my new house, they told me that if I didn??t pay cash they would not move my belongings.

I now have a lawyer involved for damages because they do not honor their own contract and estimate.

These guys are dangerous. This is a fair warning not to use them.

1
★☆☆☆☆

The owner Jim provided a capped estimate. Ever since they started the move, they have complained they were not making enough money. The other owner, Mary, was rude and difficult to work with.

I agreed in advance that all payment would be made on my American Express. My belongings were in storage with them for 7 months. Two days before the move into my new house, they told me that if I didn??t pay cash they would not move my belongings.

I now have a lawyer involved for damages because they do not honor their own contract and estimate.

These guys are dangerous. This is a fair warning not to use them.

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The owner Jim provided a capped estimate.

I agreed in advance that all payment would be made on my American Express. My belongings were in storage with them for 7 months. Two days before the move into my new house, they told me that I would have to pay cash. I was shocked to hear this. Visibly upset, Jim worked with me and through conversation; I now understand the new policy.

A characteristic of a good company is doing good work. A characteristic of a great company is one who solves issues, works through them, and at the end of the day and at any cost, makes the customer experience as positive as it could be.

Jim did a good job of working with me. The moving crew was professional, clean, and courteous.

You couldn??t ask for a better company to do such a daunting and overwhelming task.

Highly suggested!

2
★★★★☆

The owner Jim provided a capped estimate.

I agreed in advance that all payment would be made on my American Express. My belongings were in storage with them for 7 months. Two days before the move into my new house, they told me that I would have to pay cash. I was shocked to hear this. Visibly upset, Jim worked with me and through conversation; I now understand the new policy.

A characteristic of a good company is doing good work. A characteristic of a great company is one who solves issues, works through them, and at the end of the day and at any cost, makes the customer experience as positive as it could be.

Jim did a good job of working with me. The moving crew was professional, clean, and courteous.

You couldn??t ask for a better company to do such a daunting and overwhelming task.

Highly suggested!

Pros: On time / Good communication / Nice movers

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BEWARE of this company. Very slimy dealings and the owner is rude and careless. They are so unorganized and have no communication skills. My move went terrible and of course they didn't resolve my damages.

1
★☆☆☆☆

BEWARE of this company. Very slimy dealings and the owner is rude and careless. They are so unorganized and have no communication skills. My move went terrible and of course they didn't resolve my damages.

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The movers were on time and finished the job without anything damaged. The estimator was a little off, the price was actually cheaper then quoted, that doesn't happen very often.

2
★★★★★

The movers were on time and finished the job without anything damaged. The estimator was a little off, the price was actually cheaper then quoted, that doesn't happen very often.

Pros: on time/ nothing damaged

Cons: none

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I chose Hewelt Moving to move me from Bloomfield to Ann Arbor and i was very happy with their service. They gave me a free in home estimate instead of a phone estimate. I would recommend this company if you have to move.

5
★★★★★

I chose Hewelt Moving to move me from Bloomfield to Ann Arbor and i was very happy with their service. They gave me a free in home estimate instead of a phone estimate. I would recommend this company if you have to move.

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I liked how the company gave me a free in -house quote. The price was competitive and they did not break anything. I would use this company again even though i hate to move.

2
★★★★★

I liked how the company gave me a free in -house quote. The price was competitive and they did not break anything. I would use this company again even though i hate to move.

Pros: Accurate quote/ fair price

Cons: none

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I just used Hewelt Moving for a local move and I am really glad I chose them. The first company we scheduled cancelled at the last minute and referred us to Hewelt. They accomodated our challenging circumstances, showed up on time and did not damage anything. The crew was very respectful and courteous. I would use them again.

2
★★★★★

I just used Hewelt Moving for a local move and I am really glad I chose them. The first company we scheduled cancelled at the last minute and referred us to Hewelt. They accomodated our challenging circumstances, showed up on time and did not damage anything. The crew was very respectful and courteous. I would use them again.

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Beware, these company doesn't stand behind any of there guarantees. Crew was a bunch of hacks. They stack furniture without any regard for the condition or protection. When we moved, they damaged several items, including hard wood floors and stairs in the new home. They will not accept responsibility even though we showed them the damage and the supervisor of the crew agreed. They broke two mirrors, damaged a brand new washing machine, and ripped a leather chair. They brought to small of a truck to do the job, and just kept shoving more in there. We were only moving 1 mile when all of this occured. For the price we paid, no the highest or lowest quote, the service was deplorable.

Best of luck in your move.

0
★☆☆☆☆

Beware, these company doesn't stand behind any of there guarantees. Crew was a bunch of hacks. They stack furniture without any regard for the condition or protection. When we moved, they damaged several items, including hard wood floors and stairs in the new home. They will not accept responsibility even though we showed them the damage and the supervisor of the crew agreed. They broke two mirrors, damaged a brand new washing machine, and ripped a leather chair. They brought to small of a truck to do the job, and just kept shoving more in there. We were only moving 1 mile when all of this occured. For the price we paid, no the highest or lowest quote, the service was deplorable.

Best of luck in your move.

Pros: Nice workers

Cons: Didnt know what they were doing when packing

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Good service, slimy financial dealings. Movers showed up on time and did a good job. However, they underestimated the hours the move would take and the # of people who should have been on the job. Then they charged us THREE HOURS to drive from our old house to our new house, which is 45 miles away, almost all freeway. We were charged $85/hour for this ridiculous drive. All of our moving party drove the same distance in 45-50 minutes. They said there was nothing they could do since the truck "goes slower" than any other vehicle.

We were told we could protest with their main office, which we did, and which was totally ignored. Then to add insult to injury they sent a form letter to our house thanking us for using them. I would not use them again.

1
★★☆☆☆

Good service, slimy financial dealings. Movers showed up on time and did a good job. However, they underestimated the hours the move would take and the # of people who should have been on the job. Then they charged us THREE HOURS to drive from our old house to our new house, which is 45 miles away, almost all freeway. We were charged $85/hour for this ridiculous drive. All of our moving party drove the same distance in 45-50 minutes. They said there was nothing they could do since the truck "goes slower" than any other vehicle.

We were told we could protest with their main office, which we did, and which was totally ignored. Then to add insult to injury they sent a form letter to our house thanking us for using them. I would not use them again.

Pros: Movers did a good, though slow, job

Cons: Slow workers and financially unethical

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They broke a section of a valuable table. When told about it they gave us a hard time, eventually agreeing to pay a fraction of what the repair cost and ENDED UP NOT PAYING US ANYTHING!

0
★☆☆☆☆

They broke a section of a valuable table. When told about it they gave us a hard time, eventually agreeing to pay a fraction of what the repair cost and ENDED UP NOT PAYING US ANYTHING!

Cons: Horrible customer service

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My wife and I have both moved many times; this was our second time using Hewelt (both times we moved locally). These guys have really come through for us! The owner, Jim Hewelt, gave us our estimate, and he was very courteous and professional. Each time we moved, the moving crews showed up a little ahead of schedule, and they worked fast, clean, and carefully. In the end, the moving crew was so fast that the cost of our most recent move was almost $300 less than the estimate we were given.

Moving is already stressful enough; Hewelt Moving & Storage actually helped to make the day far less stressful than it might have been. What a contrast to some other companies! The first time we hired them, we had originally hired another company, but when their crew showed up they were one man short, and had a broken truck lift. We told them to forget it, and hired Hewelt instead; they had us completly moved within five hours, no problem.

In short, I would definitely recommend these guys (and I have, to friends who have moved). They do great work for a very fair price.

2
★★★★★

My wife and I have both moved many times; this was our second time using Hewelt (both times we moved locally). These guys have really come through for us! The owner, Jim Hewelt, gave us our estimate, and he was very courteous and professional. Each time we moved, the moving crews showed up a little ahead of schedule, and they worked fast, clean, and carefully. In the end, the moving crew was so fast that the cost of our most recent move was almost $300 less than the estimate we were given.

Moving is already stressful enough; Hewelt Moving & Storage actually helped to make the day far less stressful than it might have been. What a contrast to some other companies! The first time we hired them, we had originally hired another company, but when their crew showed up they were one man short, and had a broken truck lift. We told them to forget it, and hired Hewelt instead; they had us completly moved within five hours, no problem.

In short, I would definitely recommend these guys (and I have, to friends who have moved). They do great work for a very fair price.

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This is a great company to use - friendly, prompt, professional and very hard working movers! I recommend them to anyone!

2
★★★★★

This is a great company to use - friendly, prompt, professional and very hard working movers! I recommend them to anyone!

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The owner Jim gave me the estimate and was extrememly nice and genuine. I even had a need for my Dad's things to be moved up here and he offered to give me a good price and help us out with that as well. He explained how this was he and his Wife's business and all the services and things they had in place. He was so competent that like a fool, I actually did not receive any other estimates! And importantly, I have never ever heard from the owner again, even after I complained...! We had him move our things just 400 ft away to another home and the bill seemed very high. Considering we broke down our own beds and rushed around to save the 3.00/minute cost of the movers. I have waited 2 months to write this, because I wanted to give them a chance. However, they are absolutely horrible communicators. I agree with the other negative reviews 100%. I wish I would have looked these reviews up before I hired this company.

They screwed up scheduling the move for my Dad two or three times until finally I contracted someone else, and I am so glad I did! THEY NEVER RETURN PHONE CALLS, and even when they do...they never have an answer. I have made a claim (complete with all the requested info and detailed pictures etc.) on a bookcase that they completely ruined and have tried to follow up on it for weeks. Just today I called AGAIN and spoke to the only person who they said would know about the claim and she said "I am not handling your claim." From the generic repsonse I received, I can guarantee they are not paying my claim... So I am writing this to warn others...save yourself the time and frustration and hire someone who delivers on their promises and is more reasonably priced. I was fooled big time and now I am out $1000.00, a bookcase and a lot of wasted time on phone calls, for nothing!!!!

0
★☆☆☆☆

The owner Jim gave me the estimate and was extrememly nice and genuine. I even had a need for my Dad's things to be moved up here and he offered to give me a good price and help us out with that as well. He explained how this was he and his Wife's business and all the services and things they had in place. He was so competent that like a fool, I actually did not receive any other estimates! And importantly, I have never ever heard from the owner again, even after I complained...! We had him move our things just 400 ft away to another home and the bill seemed very high. Considering we broke down our own beds and rushed around to save the 3.00/minute cost of the movers. I have waited 2 months to write this, because I wanted to give them a chance. However, they are absolutely horrible communicators. I agree with the other negative reviews 100%. I wish I would have looked these reviews up before I hired this company.

They screwed up scheduling the move for my Dad two or three times until finally I contracted someone else, and I am so glad I did! THEY NEVER RETURN PHONE CALLS, and even when they do...they never have an answer. I have made a claim (complete with all the requested info and detailed pictures etc.) on a bookcase that they completely ruined and have tried to follow up on it for weeks. Just today I called AGAIN and spoke to the only person who they said would know about the claim and she said "I am not handling your claim." From the generic repsonse I received, I can guarantee they are not paying my claim... So I am writing this to warn others...save yourself the time and frustration and hire someone who delivers on their promises and is more reasonably priced. I was fooled big time and now I am out $1000.00, a bookcase and a lot of wasted time on phone calls, for nothing!!!!

Pros: NONE

Cons: No communication, scheduling is a nightmare, expensive and unreliable

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This company is excellent! I used Hewelt for my move to Arizona. I was so disorganized and I only had four days to pack and store my stuff. I was overwhelmed and found myself in a total panic! I called Jim, the owner, and within two days his crew had my condominium packed and moved into their storage warehouse. By the way, I had no idea how difficult a move could be until I attempted it on my own. Take my advice, use Hewelt Moving and allow yourself to breathe easily.

2
★★★★★

This company is excellent! I used Hewelt for my move to Arizona. I was so disorganized and I only had four days to pack and store my stuff. I was overwhelmed and found myself in a total panic! I called Jim, the owner, and within two days his crew had my condominium packed and moved into their storage warehouse. By the way, I had no idea how difficult a move could be until I attempted it on my own. Take my advice, use Hewelt Moving and allow yourself to breathe easily.

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I agree with the other reviewer. Jim, the owner, is a very defensive, horrible businessman. He is making me pay extra after I already paid more than the original quote to get MY stuff. It's taken me over 2 weeks to get any sort of an answer as to why I don't have any of my kitchen stuff and when I called to check in (after not getting called back when I was told I would on more than one occasion) I got Jim on the phone out of a sheer coincidence. He was not at all apologetic for the horrible customer service I received and was totally rude to me the entire time. He's an ignorant, horrible business owner. If you would like all of your belongings when you move, don't use this moving service Good luck if you use his company.

0
★☆☆☆☆

I agree with the other reviewer. Jim, the owner, is a very defensive, horrible businessman. He is making me pay extra after I already paid more than the original quote to get MY stuff. It's taken me over 2 weeks to get any sort of an answer as to why I don't have any of my kitchen stuff and when I called to check in (after not getting called back when I was told I would on more than one occasion) I got Jim on the phone out of a sheer coincidence. He was not at all apologetic for the horrible customer service I received and was totally rude to me the entire time. He's an ignorant, horrible business owner. If you would like all of your belongings when you move, don't use this moving service Good luck if you use his company.

Pros: Nice guys that moved my stuff

Cons: Horrid owner, price was absurd, worst customer service I've ever gotten

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This company over promises and under delivers. Everything that could have gone wrong did... they were 1 week a 2 days late for my drop off and they were horrible communicators. Ironically you'd think they'd be the ones to call me and tell me they are late, however I had to call them sometimes 2-3 times for someone to tell me they were off schedule? they always had excuses and I was getting different info from everyone at the company. The owner, Jim, is super unprofessional and gets really defensive when you ask what's going on... guess I was not entitled to an explanation even though I paying an arm and a leg for their horrible service. (By the way if I could have I would have given them negative stars).

0
★☆☆☆☆

This company over promises and under delivers. Everything that could have gone wrong did... they were 1 week a 2 days late for my drop off and they were horrible communicators. Ironically you'd think they'd be the ones to call me and tell me they are late, however I had to call them sometimes 2-3 times for someone to tell me they were off schedule? they always had excuses and I was getting different info from everyone at the company. The owner, Jim, is super unprofessional and gets really defensive when you ask what's going on... guess I was not entitled to an explanation even though I paying an arm and a leg for their horrible service. (By the way if I could have I would have given them negative stars).

Pros: none

Cons: bad communication, expensive, late, etc. etc. etc.

 

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