Family Heating, Cooling & Electrical, Inc.

★★★★★
  • 30210 Frd Rd

    Garden City, MI 48135

    Map & Directions
  • 248-548-9565

Home Construction & Remodeling

Home Construction & Remodeling
More choices in Garden City:
Resultset_next

Southern Comfort Svc

240 County Road 212 Hanceville, AL

Resultset_next

Climate Control Svc

14823 County Hwy 26 Blountsville, AL

4.6364 22
Hi! Sign in to let us know how Family Heating, Cooling & Electrical, Inc. was?
Write a Review
.

I don't recommend them. Terrible customer service, they don't call when they say they will (even after leaving numerous messages at their office for one of the supervisors, "Rick," to call), they don't come out when they say they will

3
★★★★★

I don't recommend them. Terrible customer service, they don't call when they say they will (even after leaving numerous messages at their office for one of the supervisors, "Rick," to call), they don't come out when they say they will

.

Family Heating/Cooling/Electrical is absolutely the best company to deal with! We have used them for years, and after 26 years, it was time for a new 95% efficient furnace. They did a fantastic job, installed our new furnace, said our

3
★★★★★

Family Heating/Cooling/Electrical is absolutely the best company to deal with! We have used them for years, and after 26 years, it was time for a new 95% efficient furnace. They did a fantastic job, installed our new furnace, said our

.

they are not worth the cheap prices, you get what you pay for!!!!!!!!!!!!!! i will never use them again nor will any of my friends and family. they are like family, the ones that i don't invite over for holidays and special occasions. as

3
★★★★★

they are not worth the cheap prices, you get what you pay for!!!!!!!!!!!!!! i will never use them again nor will any of my friends and family. they are like family, the ones that i don't invite over for holidays and special occasions. as

.

On Sunday of Memorial Day weekend my a/c went out. Called Family Heating and they were there within 2 hours to fix a/c. No extra charge for Sunday or Holiday weekend. Yeah for Family Heating.

3
★★★★★

On Sunday of Memorial Day weekend my a/c went out. Called Family Heating and they were there within 2 hours to fix a/c. No extra charge for Sunday or Holiday weekend. Yeah for Family Heating.

.

Set up a morning appointment for a quote, made arrangements to work from home that morning, electrician said he will be by in the afternoon. Why make an appointment for the morning if you cannot keep it?

Will not use this company again

3
★★★★★

Set up a morning appointment for a quote, made arrangements to work from home that morning, electrician said he will be by in the afternoon. Why make an appointment for the morning if you cannot keep it?

Will not use this company again

.

There is wrong information on this site. Family Heating, Cooling & Electrical has been trying to gain access to it so that we can correct information. Like most internet information, anyone can write or post anything.\r
Call 734-422-8080

3
★★★★★

There is wrong information on this site. Family Heating, Cooling & Electrical has been trying to gain access to it so that we can correct information. Like most internet information, anyone can write or post anything.\r
Call 734-422-8080

.

I called Family because I had heard great things about them. When I called, I was told I would have to wait two weeks for someone to give me a quote. I decided to wait the two weeks and then was told the sales person would be out between

3
★★★★★

I called Family because I had heard great things about them. When I called, I was told I would have to wait two weeks for someone to give me a quote. I decided to wait the two weeks and then was told the sales person would be out between

.

My Ac unit stopped blowing cool air. I originally called another HVAC company who told me I needed a new $1500 compressor, but would be better served if I bought a new unit as mine is 15 yrs old. I didn

3
★★★★★

My Ac unit stopped blowing cool air. I originally called another HVAC company who told me I needed a new $1500 compressor, but would be better served if I bought a new unit as mine is 15 yrs old. I didn

.

I called around 10am to have someone come out and look at my furnace because it wasn't working. I spoke with a woman who was nice enough and said someone would be out as soon as possible. Before I hung up I told the woman "oh yeah, I am a renter and my landlord will be taking care of the bill and" this is where she cut me off and said in a very rude voice "Then your landlord needs to call this in, we don't take calls from TENANTS!" I was trying to explain to her that my landlord is great and would call and give his credit card information for payment but I could never get it out of my mouth because she kept aggressively cutting me off and telling me that she won't take calls from TENANTS. Apparently if you rent that makes you a piece of crap in that FAMILY. I calmly told the woman "You know, you are being extremely rude." She promptly hung up on me. I called back and a different woman answered the phone (I could tell by the voice), I asked for the name of the person I previously spoke to. I was put on hold, the original woman answered and blamed the entire conversation on a different woman! Unbelievable! So, if you rent its a good idea to find a different FAMILY to fix your furnace. I need a new furnace but FAMILY heating and cooling won't be getting my business, I would rather spend the rest of my winter in front of a space heater!

Very unsatisfied in Livonia

0
★☆☆☆☆

I called around 10am to have someone come out and look at my furnace because it wasn't working. I spoke with a woman who was nice enough and said someone would be out as soon as possible. Before I hung up I told the woman "oh yeah, I am a renter and my landlord will be taking care of the bill and" this is where she cut me off and said in a very rude voice "Then your landlord needs to call this in, we don't take calls from TENANTS!" I was trying to explain to her that my landlord is great and would call and give his credit card information for payment but I could never get it out of my mouth because she kept aggressively cutting me off and telling me that she won't take calls from TENANTS. Apparently if you rent that makes you a piece of crap in that FAMILY. I calmly told the woman "You know, you are being extremely rude." She promptly hung up on me. I called back and a different woman answered the phone (I could tell by the voice), I asked for the name of the person I previously spoke to. I was put on hold, the original woman answered and blamed the entire conversation on a different woman! Unbelievable! So, if you rent its a good idea to find a different FAMILY to fix your furnace. I need a new furnace but FAMILY heating and cooling won't be getting my business, I would rather spend the rest of my winter in front of a space heater!

Very unsatisfied in Livonia

.

This company definatly makes you feel like one of the Family! They were always on time, kept a very clean work space, and went above and beyond my expectionations! I would reccomend this company to anyone!

2
★★★★★

This company definatly makes you feel like one of the Family! They were always on time, kept a very clean work space, and went above and beyond my expectionations! I would reccomend this company to anyone!

.

Haven't had them install our new furnace yet, but they have beat everyone elses estimates, and cut through all the B.S. and hog wash sale people dish out. He gave me an honest estimate and said I could pick any furnace I wanted (he recommended comfort), plus thaey are coming in two days to do the install !!! That is some service! I will add to this after monday.

2
★★★★☆

Haven't had them install our new furnace yet, but they have beat everyone elses estimates, and cut through all the B.S. and hog wash sale people dish out. He gave me an honest estimate and said I could pick any furnace I wanted (he recommended comfort), plus thaey are coming in two days to do the install !!! That is some service! I will add to this after monday.

.

We had Family Heating and Cooling install a Space Pak central air system in our house a few years ago. The service they provided was wonderful, the guys were very polite and clean. We recently had our air go out during the hot/humid spell. I called them first thing in the morning and they told me that they were very busy and that they could have someone come over the next day to fix it. I am pregnant and on bed rest, and my husband was concerned about me being in the house with the heat and humidity. He called to tell them and see if there was anything they could do. They said they couldn't - they would come the next day. But, two hours later, they called me and said that they were trying to rework their schedule so they could help me out and they did! They sent someone that afternoon. He was very nice and friendly, quickly found the issue and fixed it. We have recommended them to our friends and will continue to - they know what service means!

2
★★★★★

We had Family Heating and Cooling install a Space Pak central air system in our house a few years ago. The service they provided was wonderful, the guys were very polite and clean. We recently had our air go out during the hot/humid spell. I called them first thing in the morning and they told me that they were very busy and that they could have someone come over the next day to fix it. I am pregnant and on bed rest, and my husband was concerned about me being in the house with the heat and humidity. He called to tell them and see if there was anything they could do. They said they couldn't - they would come the next day. But, two hours later, they called me and said that they were trying to rework their schedule so they could help me out and they did! They sent someone that afternoon. He was very nice and friendly, quickly found the issue and fixed it. We have recommended them to our friends and will continue to - they know what service means!

Pros: Great customer service, on time, friendly

.

This may be an isolated incident, but I doubt it. I made a right turn on a yellow forcing the "family" van to make a left turn on a red. The driver followed me to my destination, pulled into the parking lot behind me, got out of his van and threatened to kick my %&#. Then he told told me to go f-myself. For someone driving a van with the company's name plastered all over it to behave in this fashion is the height of idiocy.

0
★☆☆☆☆

This may be an isolated incident, but I doubt it. I made a right turn on a yellow forcing the "family" van to make a left turn on a red. The driver followed me to my destination, pulled into the parking lot behind me, got out of his van and threatened to kick my %&#. Then he told told me to go f-myself. For someone driving a van with the company's name plastered all over it to behave in this fashion is the height of idiocy.

Pros: none

Cons: rude drivers and rude person who answers emails.

.

I called at 7 and by 8 someone called. Great Start.. Of course I am a diy so I tried to work on my furnace all by myself which I shouldn't. Anyways put all new parts on still didn't work. He replaced all new with the old to trouble shoot the system no problem. All the old system parts started the furnace up we have heat and then he left for another call. The heat went off again and during a conversation a mention was made that sometimes the furnace shuts down when water isn't draining. So being the diy I unhooked the hose and the furnace ran for 1 hour plus. Called Family back same tech came out we unplugged the pvc pipe to the pump and the furnace ran. The tech seemed mad but didn't make mention of it. The tech left without covers put on, the filter not put back and just left without finishing the work. I understand we shouldn't fix and leave it for techs but after things happen they should cop an attitude.

1
★★★☆☆

I called at 7 and by 8 someone called. Great Start.. Of course I am a diy so I tried to work on my furnace all by myself which I shouldn't. Anyways put all new parts on still didn't work. He replaced all new with the old to trouble shoot the system no problem. All the old system parts started the furnace up we have heat and then he left for another call. The heat went off again and during a conversation a mention was made that sometimes the furnace shuts down when water isn't draining. So being the diy I unhooked the hose and the furnace ran for 1 hour plus. Called Family back same tech came out we unplugged the pvc pipe to the pump and the furnace ran. The tech seemed mad but didn't make mention of it. The tech left without covers put on, the filter not put back and just left without finishing the work. I understand we shouldn't fix and leave it for techs but after things happen they should cop an attitude.

Pros: Nice for promptness

Cons: the tech didn't finish the job

.

Last night my central air conditioning went out, and of course it was a hot an muggy night. The first thing this morning at 7 am I called Family Heating Cooling & Elect to get service and they told me the technician would call me between 8 and 8:30 am. The technician called around 8 and said he would be there between 9 and 11 am. While I was at work he arrived at my house, with my wife around 9:15 and completed the job by 9:45. The neat thing is he only repaired what needed to be repaired and did not suggest anything else. I wished more service companies were the same. I have called them a couple other times in the past and they have never failed to give the same service. I highly recommend them for anyones heating and cooling needs.

2
★★★★★

Last night my central air conditioning went out, and of course it was a hot an muggy night. The first thing this morning at 7 am I called Family Heating Cooling & Elect to get service and they told me the technician would call me between 8 and 8:30 am. The technician called around 8 and said he would be there between 9 and 11 am. While I was at work he arrived at my house, with my wife around 9:15 and completed the job by 9:45. The neat thing is he only repaired what needed to be repaired and did not suggest anything else. I wished more service companies were the same. I have called them a couple other times in the past and they have never failed to give the same service. I highly recommend them for anyones heating and cooling needs.

Pros: They do what they say they are going to do

Cons: Absolutely none.

.

I saw a report on the news that this company, Family H&C, repaired a furnace for a big family that didn't have the money to fix it. I was so impressed, they are like angels! For this, I hope they get lots of business this year!

2
★★★★☆

I saw a report on the news that this company, Family H&C, repaired a furnace for a big family that didn't have the money to fix it. I was so impressed, they are like angels! For this, I hope they get lots of business this year!

.

I had some problems with my furnace so I looked up some companys on citysearch here and found this place called Family Heating and Cooling. I called em up and sure enough they were out the next day. THE NEXT DAY! unbelievable service. They sent this whiz kid out named Ricky. I tell ya what, he got in that furnace, tightened up some nuts and bolts, banged a few nails here and there and next thing ya know, the heat was back on. My furnace is pretty ancient but Ricky said there was no need to replace it. He just told me to keep on calling the ole' family H/C up whenever I needed something. After he finished, we even played a game of ghost recon 2 on Xbox. He's amazing at that too. What a guy!

2
★★★★★

I had some problems with my furnace so I looked up some companys on citysearch here and found this place called Family Heating and Cooling. I called em up and sure enough they were out the next day. THE NEXT DAY! unbelievable service. They sent this whiz kid out named Ricky. I tell ya what, he got in that furnace, tightened up some nuts and bolts, banged a few nails here and there and next thing ya know, the heat was back on. My furnace is pretty ancient but Ricky said there was no need to replace it. He just told me to keep on calling the ole' family H/C up whenever I needed something. After he finished, we even played a game of ghost recon 2 on Xbox. He's amazing at that too. What a guy!

Pros: RICKY RICKY RICKY....What more can I say

Cons: NOTHING

.

In March 2006, I had an old gravity furnace system replaced with a new efficient forced air model in a foreclosed property that I bought. I was very leary about paying in full before the city could give it the final inspection and approval, but I couldn't find anything negative about this company so I hired them because they were several hundered dollars cheaper than their competitors and had been in business for over thirty years.

Due to my work schedule, I couldn't stay during their installation process, so I gave them a key to the house and they did what they had to and locked up afterwards leaving the key behind as agreed. I had several hundred dollars worth of tools and repair supplys in the house and nothing was touched. After the city inspection, there were a few minor things that needed to be corrected and Family Heating responded in a timely manner and the code violations were corrected without further cost or inconvienence.

I am now having a second furnace installed in a rental property (Oct 2006) and again Family Heating had the lowest quote, even against new vendors this time. I'll keep you posted after this install...

2
★★★★★

In March 2006, I had an old gravity furnace system replaced with a new efficient forced air model in a foreclosed property that I bought. I was very leary about paying in full before the city could give it the final inspection and approval, but I couldn't find anything negative about this company so I hired them because they were several hundered dollars cheaper than their competitors and had been in business for over thirty years.

Due to my work schedule, I couldn't stay during their installation process, so I gave them a key to the house and they did what they had to and locked up afterwards leaving the key behind as agreed. I had several hundred dollars worth of tools and repair supplys in the house and nothing was touched. After the city inspection, there were a few minor things that needed to be corrected and Family Heating responded in a timely manner and the code violations were corrected without further cost or inconvienence.

I am now having a second furnace installed in a rental property (Oct 2006) and again Family Heating had the lowest quote, even against new vendors this time. I'll keep you posted after this install...

Pros: price

Cons: I didn't like the location that they positioned the furnace in the basemnet, but...

.

I had 3 othe companys give me estamates on having central air installd. Family H&C came in at $700 less than everyone else. They were on time and did the job as promised. I will always call Family H&C for all of my heeting/cooling and electrical needs.

2
★★★★★

I had 3 othe companys give me estamates on having central air installd. Family H&C came in at $700 less than everyone else. They were on time and did the job as promised. I will always call Family H&C for all of my heeting/cooling and electrical needs.

Pros: price, on time, job done right

Cons: none, none, none

.

I had 2 other companies come out charge me for doing nothing.Had Family come out and had my furnace up and running in no time.I trust these guys they installed furnace in 93 and soon need a new one and Family is who I will call.

2
★★★★★

I had 2 other companies come out charge me for doing nothing.Had Family come out and had my furnace up and running in no time.I trust these guys they installed furnace in 93 and soon need a new one and Family is who I will call.

Pros: fast, complete, trusting

Cons: nothing, Nada, oh please

.

Guy that did first call cussed at us said "he had better things to do with his time" Then wanted to be payed. Second tryed to tell us we needed a part and he would be back next day. Next day the owner called said the guy would not be back till the following month! This was in June during the heat wave! I had some one else that a friend recommened to me come out. Turns out I did not need a part at all just needed a little soldering. I will stick with this new guy. He fixed it in an hour and I haven't had a problem since. Carged half the price too!

PROS: none*****************************************************************
CONS: Not professional- can not trust work-I will never go to them again!

1
★☆☆☆☆

Guy that did first call cussed at us said "he had better things to do with his time" Then wanted to be payed. Second tryed to tell us we needed a part and he would be back next day. Next day the owner called said the guy would not be back till the following month! This was in June during the heat wave! I had some one else that a friend recommened to me come out. Turns out I did not need a part at all just needed a little soldering. I will stick with this new guy. He fixed it in an hour and I haven't had a problem since. Carged half the price too!

PROS: none*****************************************************************
CONS: Not professional- can not trust work-I will never go to them again!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

This is the only Heat and Air place I will call. They are great on the phone, friendly, knowledgeable and quick to make the service call. They take their time and do it right the first time. I wouldn't consider calling any other place for my heating and air conditioning needs.

5
★★★★★

This is the only Heat and Air place I will call. They are great on the phone, friendly, knowledgeable and quick to make the service call. They take their time and do it right the first time. I wouldn't consider calling any other place for my heating and air conditioning needs.

Was this review helpful to you?
Ratings_icons Ratings_icons

Wait, you're the expert.

If you've been to or used Family Heating, Cooling & Electrical, Inc., leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review