Graff Chevrolet-Okemos

★★☆☆☆
  • 1748 W Grand River Ave

    Okemos, MI 48864

    Map & Directions
  • 517-349-8300

2.0 3
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Took my car in 5 times for repair, still not fixed! Service manager uncaring and cocky! Took it to Bud Kouts fixed same day! Steer clear of Graff and get it done right the first time at Bud Kouts.

1
★☆☆☆☆

Took my car in 5 times for repair, still not fixed! Service manager uncaring and cocky! Took it to Bud Kouts fixed same day! Steer clear of Graff and get it done right the first time at Bud Kouts.

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The last two times I tried to get my warranty car serviced, there are no loaners available, and no return calls updating me on the attempt to get me one. I bought my car from Graff so I could get a loaner if I had work done on my car, but I guess they are no longer stressgn this service. Since Tony left as manager of the Service area, the customer service is zero from the new managers. When I finally DO get my car back, I have to clean the oil and grease off it, and get the scuff marks out of my carpeting.

0
★☆☆☆☆

The last two times I tried to get my warranty car serviced, there are no loaners available, and no return calls updating me on the attempt to get me one. I bought my car from Graff so I could get a loaner if I had work done on my car, but I guess they are no longer stressgn this service. Since Tony left as manager of the Service area, the customer service is zero from the new managers. When I finally DO get my car back, I have to clean the oil and grease off it, and get the scuff marks out of my carpeting.

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When it came time to purchase a new car, we shopped around and ended up at Pres Kool Chevrolet in Okemos, MI. Initially, we visited the dealership and had an unpleasant experience with a female sales person who was not at all interested in gaining our business. Luckily, we decided to give them another chance a few weeks later.

The gentleman who served us the second time was very flexible, gave us a more than fair trade in value for our previous car, and knocked off quite a bit on the new car. Overall, I am very satisfied with our purchase and 2 years later, we have not had a single problem with the Previous Owned vehicle that we purchased.

Pres Kool is great, I recommend them just be picky as to who you work with.

PROS: Nice Selection of New & Used Cars
CONS: Some Sales Folks Unwilling to Bargain

4
★★★★☆

When it came time to purchase a new car, we shopped around and ended up at Pres Kool Chevrolet in Okemos, MI. Initially, we visited the dealership and had an unpleasant experience with a female sales person who was not at all interested in gaining our business. Luckily, we decided to give them another chance a few weeks later.

The gentleman who served us the second time was very flexible, gave us a more than fair trade in value for our previous car, and knocked off quite a bit on the new car. Overall, I am very satisfied with our purchase and 2 years later, we have not had a single problem with the Previous Owned vehicle that we purchased.

Pres Kool is great, I recommend them just be picky as to who you work with.

PROS: Nice Selection of New & Used Cars
CONS: Some Sales Folks Unwilling to Bargain

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