Northgate Ford-Lincoln

★★★☆☆
  • 3600 Pine Grove Ave Located in the northend of Port Huron near Fort Gratiot. Within a few miles from Birchwood Mall.

    Port Huron, MI 48060

    Map & Directions
  • 810-984-5011

About Northgate Ford-Lincoln

Categories
  • New Car Dealers
Hours
M 9am-8pm, Tu-W 9am-6pm, Th 9am-8pm, F 9am-6pm, Sa 9am-2pm, Su Closed
Special Offer
Call Today
Emails
  • chris@northgateford.com
  • sales@northgateford.com
  • tw@northgateford.com
Year Established
  • 1971
Specialties
  • Free Wi-Fi and Coffee
    Free Shuttle Service.

Payment Options
  • Check
  • Financing
  • Traveler's Check
Brands
  • Ford Racing Performance Parts
  • Lincoln
  • Ford

Automotive

Automotive
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3.0 3
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.

Love the new customer waiting rom and all the items you offer for the people that need to wait for our cars to be done. on is always pleasant and efficient. I always have a great experience at Northgate Ford Service Dept.

3
★★★★★

Love the new customer waiting rom and all the items you offer for the people that need to wait for our cars to be done. on is always pleasant and efficient. I always have a great experience at Northgate Ford Service Dept.

.

Recently, we took our Ford Taurus into this dealership for a repair. We were told that we needed to take it there for it to be under warranty. If this would have not been the case, we would not have taken it there. The staff was unfriendly and at times unhelpful. The other problem that we had was that we left the car there for them to fix and when it was returned, quite a while later, it seemed as if repairs had not even been done.

2
★★☆☆☆

Recently, we took our Ford Taurus into this dealership for a repair. We were told that we needed to take it there for it to be under warranty. If this would have not been the case, we would not have taken it there. The staff was unfriendly and at times unhelpful. The other problem that we had was that we left the car there for them to fix and when it was returned, quite a while later, it seemed as if repairs had not even been done.

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Business Response:

Hi Lisa! We'd like to thank you for taking the time to let us know how you feel about your experience at Northgate Ford. If we underserved you, or left you feeling that you aren't valued by us, we sincerely apologize. As you probably know, vehicle service is a trouble business, and no two problems are alike. We are only human and we do make mistakes sometimes. If you are still having problems, please let us know at (810) 984-5011 and we will do our best to make it right for you. Thanks for your business.
.

Don't waste your time with taking your car here for service. My sister took her Lincoln here for repeated service that was covered under her warranty. They never fixed her problem, and the car always ran worse and had more problems after they had worked on it. They always gave her a junky rental car during the interim time and always treated her rudely. Definately take your car elsewhere if you want good work done.

1
★☆☆☆☆

Don't waste your time with taking your car here for service. My sister took her Lincoln here for repeated service that was covered under her warranty. They never fixed her problem, and the car always ran worse and had more problems after they had worked on it. They always gave her a junky rental car during the interim time and always treated her rudely. Definately take your car elsewhere if you want good work done.

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Business Response:

Hi Angie! It appears that we have disappointed your sister when she brought her Lincoln to us for service. This is very unfortunate, and we apologize. Nobody's perfect (even though we try to be). The review you gave us was a bit one sided, but we understand that you only get one chance to please a customer. If there is anything we can do, please contact us. We are always eager to help. Thanks for your business.

Message from Northgate Ford-Lincoln

We hope you'll consider us when you're in the market for a new ride. We have the experience, selection, and desire to make you our customer for life.

More about Northgate Ford-Lincoln

We offer a great selection of New Ford and Lincoln vehicles, plus a wide variety of pre-owned vehicles from every brand. We specialize in late model, low mileage models at exceptional prices. We have a great parts and service team to help keep your car running and looking it's best!

 

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