Elder Ford

★★★★☆
  • 777 John R Rd

    Troy, MI 48083

    Map & Directions
  • 248-585-4000

3.5 2
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We leased a van from here a while back and found the sales staff very helpful. They went out of their way to find us exactly what we wanted and arrange a good leasing deal. They kept in touch with us to make sure that we were satisfied with our van, reminded us of any maintenance needed and checked back several times to make sure that we were satisfied. As our lease neared its end, they let us know about upcoming deals.

We were very pleased with our lease vehicle and decided to buy one when the lease expired. Unfortunately, they didn't have in stock what we wanted, and the wait for a vehicle with our requirements was too long for us to wait.

PROS: Excellent salestaff
CONS: Didn't have in stock what we wanted.

4
★★★★☆

We leased a van from here a while back and found the sales staff very helpful. They went out of their way to find us exactly what we wanted and arrange a good leasing deal. They kept in touch with us to make sure that we were satisfied with our van, reminded us of any maintenance needed and checked back several times to make sure that we were satisfied. As our lease neared its end, they let us know about upcoming deals.

We were very pleased with our lease vehicle and decided to buy one when the lease expired. Unfortunately, they didn't have in stock what we wanted, and the wait for a vehicle with our requirements was too long for us to wait.

PROS: Excellent salestaff
CONS: Didn't have in stock what we wanted.

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This seems to be an okay dealership. They were willing to go out of the way to locate the best finance deal, however I think they tried to avoid giving us the employee discount being offered to everyone. We were given a monthly payment quote and not until my husband inquired about the discount was it included in our price. They also went out of their way to get us the college graduate rebate- we asked about it too late after our deal was processed but they took care of it with Ford and we received a $500 check in the mail a week later. Okay experience but make sure you stay on top of what they are charging you and you get everything that is coming to you.

3
★★★☆☆

This seems to be an okay dealership. They were willing to go out of the way to locate the best finance deal, however I think they tried to avoid giving us the employee discount being offered to everyone. We were given a monthly payment quote and not until my husband inquired about the discount was it included in our price. They also went out of their way to get us the college graduate rebate- we asked about it too late after our deal was processed but they took care of it with Ford and we received a $500 check in the mail a week later. Okay experience but make sure you stay on top of what they are charging you and you get everything that is coming to you.

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