Enterprise Rent-A-Car

★★★☆☆
  • 2855 W Maple Rd

    Troy, MI 48084

    Map & Directions
  • 248-435-6333

About Enterprise Rent-A-Car

Categories
  • Auto Rentals
Details
  • Enterprise
Hours
M-F 7:30am-6pm, Sa 9am-1pm, Su 10am-2pm
Year Established
  • 1957
Payment Options
  • American Express
  • Cash
  • Check
  • Discover
  • MasterCard
  • Visa
Brands
  • Car Rental
  • Rental Cars
  • Rent a Car
  • Van Rental
  • Auto Rental
  • Luxury Car Rental
Services
  • Car Rental
  • Rental Cars
  • Rent a Car
  • Van Rental
  • Auto Rental
  • Luxury Car Rental
  • Airport Pick Up
Languages
  • English

Automotive

Automotive
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3.0 1
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I went to Enterprise to have my 3 vehicles inspected since I was switching insurance companies and this was one of the places that AAA recommended. I was initially a little irritated for a couple reasons. The parking lot was a disaster. There were giant potholes everywhere and not enough parking space as they also used the rental lot for the parking lot for customers. When I went in and explained what I was there for, I was pleasantly greeted, despite the fact that they were very busy. When I told them what I was there for, the young man that was helping me started searching frantically for the forms that were necessary for the inspection. After about 6 or 7 minutes, he admitted to me that he either could not find the forms or they were out of them. He asked if I could come back tomorrow and I explained that I had only 3 days to inspect all 3 of our vehicles. He called a different office and asked them to fax over a blank form and then did my inspection. The next 2 days when I went in for the other inspections, my experience was fine. The staff is always friendly and helpful. I did notice though, that the staff is kind of unprofessional when they think that people aren't listening. The were playing some sort of trick on a co-worker by hiding her cell phone and then letting her call it several times to find it...this was all within earshot of the customers, as the only seperation is the front counter.

PROS: friendly staff
CONS: horrible parking lot

3
★★★☆☆

I went to Enterprise to have my 3 vehicles inspected since I was switching insurance companies and this was one of the places that AAA recommended. I was initially a little irritated for a couple reasons. The parking lot was a disaster. There were giant potholes everywhere and not enough parking space as they also used the rental lot for the parking lot for customers. When I went in and explained what I was there for, I was pleasantly greeted, despite the fact that they were very busy. When I told them what I was there for, the young man that was helping me started searching frantically for the forms that were necessary for the inspection. After about 6 or 7 minutes, he admitted to me that he either could not find the forms or they were out of them. He asked if I could come back tomorrow and I explained that I had only 3 days to inspect all 3 of our vehicles. He called a different office and asked them to fax over a blank form and then did my inspection. The next 2 days when I went in for the other inspections, my experience was fine. The staff is always friendly and helpful. I did notice though, that the staff is kind of unprofessional when they think that people aren't listening. The were playing some sort of trick on a co-worker by hiding her cell phone and then letting her call it several times to find it...this was all within earshot of the customers, as the only seperation is the front counter.

PROS: friendly staff
CONS: horrible parking lot

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Message from Enterprise Rent-A-Car

Enjoy fast and easy car rental with Enterprise Rent-A-Car at our branch in Troy, MI. Just one of the 7,200 branches in over 30 countries helping with your car rental needs.

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